Quick, efficient… did what it said on the tin!
Cons: "5 hour of delay!!!! For the second time in the same flight"
Cons: "Seats are really small and stick together, super uncomfortable for more than 2h"
Cons: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."
Pros: "Good crew"
Cons: "Allow 1 hand luggage and 1 personal item like most airlines. They made us combine into 1 before boarding which makes no sense because most people just separated them after boarding. London Gatwick is a horrible airport. Nothing the airline can do about that. Poor signage and no one to guide you."
Cons: "Too crampt. Food like cardboard."
Pros: "Don’t sit in Window seat 40A. Smallest on the plane."
Pros: "Flight crew was very friendly"
Cons: "Ground crew did not do a good job with the boarding process and even with speedy boarding it did not work well."
Pros: "The staff were friendly"
Cons: "The passengers were arse holes bit the crew dealt with it well"
Pros: "Very efficient and smooth security and check in process"
Cons: "Speedy boarding seemed a waste of money as bussed to plane and kept on parked bus for 10 minutes. It became quite uncomfortable"
Pros: "I don't recall liking much of anything."
Cons: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Pros: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Cons: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Pros: "A much better return trip than the one going out so overall we were very happy."
Cons: "Delayed again. I do accept that most of the time delays are out of the control of the airline but it still detracts from the holiday. One drunk on the plane is still one too many, especially when they fall into you as the one on our flight did to me."
Pros: "SEN airport. Friendly cabin crew. Plane on time! Thanks!"
Pros: "the crew was amazing. all of them were very helpful and smiling all the time"
Cons: "no pillows and blankets and seats uncomfortable"
Pros: "On time good service Barry Pope"
Pros: "Ckean seats"
Cons: "See above. I will not fly easy jet again."
Pros: "Similar to my last booking, EasyJet was unable to process my checkin. I will be adding this entire booking as part of my fraud claim against Kayak, which will include costs incurred for the two additional bookings I had to make."
Cons: "Nothing to add here"
Pros: "Staff was friendly"
Cons: "They need to do a much better job of communicating that baggage is double the day of. We paid almost $100 euros to check our bags 2 hours before the flight."
Cons: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Pros: "Really nice crew, even by Easyjet standards."
Cons: "Aircraft landed/departed 30 minutes late, but made up most of the time on flight."
Cons: "Would like to be able to take two bags on the plane."
Pros: "On time , Ease , crew"
Pros: "My fife's company"
Cons: "My disability"
Pros: "The speed of boarding"
Cons: "Other passengers that kept trying to bring more than one item on board"
Cons: "Being charged £49 for having toiletries in small bag"
Cons: "flight was delayed"
Pros: "Crew was ok"
Cons: "We waited 1.5 hour in the plane. They didn't even offer a glass of water. Also, they didn't let us take our luggage with us and when we went in there was a lot of space available in the cupboards above the seats."
Pros: "Quick simple process"
Cons: "Not very comfortable."
Cons: "Failing to check in before getting to the airport will result in them selling your already bought ticket to someone else. This happened to me and had to by a one-way ticket with British Airways at double the cost of the original return ticket from EasyAir. Did not even try to help."
Pros: "Efficient service"
Pros: "I had the window."
Cons: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."
Pros: "Easy Jet did very well.20 minutes late leaving but made up most of the time on the flight. It was just a 2 hour flight so one does not expect to much but I have no complaints with Easy Jet"
Cons: "Gatwick like a THIRD WORLD airport. We arrived, walked off via an sir bridge but then directed via stairs back to the tarmac by the plane.We were put on one of those awful buses where we are crammed in like sardines all standing up. Waited for ages before it left and then had a long tour around the whole of Gatwick airport being thrown around as we had to hang on for dear life to high bars. You we buggered if you were short."
Pros: "Great at moving lots of people everyday so the whole transportation part is honed experience of getting people on and off aircraft efficiently to keep busy schedules on time."
Cons: "Walking off the plane onto a bus and waiting. Only getting our baby stroller back at baggage claim meaning someone has to carry the baby on top of hand luggage. Other airlines have the stroller available as you get out of the plane."
Pros: "Good communications from the Captain on the delay. Crew were great, very friendly and showed empathy with passengers who did not understand the security measures. The pilot made up some time on the way back."
Cons: "Extra Security measures are necessary, but this delayed the flight and many passengers do not check to see what they are allowed to carry."
Pros: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
Cons: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
Pros: "Speedy boarding. Had a row to myself"
Cons: "Nothing on this flight. EasyJet is best of low cost"
Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Pros: "Kind crew, easy boarding and comfortable flight."
Pros: "Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy."
Cons: "Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful."
Pros: "Smooth flight path."
Cons: "Left ramp 35 minutes late... Taxiing to take-off runway took too long and no explanations. Flight was over an hour late in arriving - and then at the furthest possible gate from immigration. Connecting flight out of South terminal nearly missed. What a disaster the entire Gatwick experience continues to be. Will avoid it next time - which may mean avoiding EasyJet."
Cons: "Approx 35 min delay on departure from London. Long waite time on getting off the plane."
Pros: "I liked the initial price, and the departure time."
Cons: "Everything.... Didn't know our boarding gate till 20mins before takeoff... Wouldn't let me take on my handbag, since I had a carry on luggage. Had to pay to check my bag....and the price was outrageous...like 50 euros, to check a carry on. I wouldn't travel budget unless it was a last option. I would of rather paid a few more dollars. I ended up paying more in the end. Terrible."
Pros: "This was the 4th time I've flown with easyjet and on each previous occasion it was delayed. This time the flight was cleared for take-off on time and we actually landed 10 minutes early."
Cons: "no notice of delay was sent pre-flight spent 1.5 hours too many in airport in vain"
I was not boarded because i was positive on my pcr test
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Pros: "Fast and smoothy check in"
Cons: "After arrival to budapest not platformy ready and waiting over 10minutes"
Pros: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Cons: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Pros: "Good flight, easy check-in, direct 4 hour flight"
Cons: "Seat not inclining."
Cons: "Flight was over booked"
Cons: "The seats are cramped and you have to pay for snacks and water"
Cons: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Cons: "It was hot and stuffy and dirty"
Cons: "The flight was delayed for 40 min"
Pros: "Good airport . Punctual flight ."
Pros: "Everything went to plan and we were very happy"
Pros: "All and all great value for the money"
Pros: "Smooth flight"
Cons: "No terminal connection"
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Cons: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "Extra charges. £35 to check bags in"
Pros: "It flies direct to the airport that I wanted to go to."
Cons: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Cons: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Maybe the food selection and the price of it."
Cons: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Cons: "long time wating in bus to get plane"
Cons: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pros: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Cons: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Cons: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Cons: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Cons: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Pros: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Cons: "The seats don’t lean back and do not have a lot of cushion."
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nothing at all"
Cons: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Cons: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Cons: "Hidden fees"
Cons: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pros: "The crew in the plane"
Cons: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pros: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Cons: "seats could be a bit more comfy"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Cons: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Cons: "Airport security"
Cons: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Pros: "Staff were very friendly and very patient with difficult passengers!"
Cons: "Plane felt cramps, but it was a low price so to be expected."
Pros: "Keeps to schedule. A high performing low cost airline."
Cons: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Pros: "I got to my destination"
Cons: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Cons: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Cons: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Pros: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Cons: "As above"
Cons: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Cons: "Flight was delayed"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "Efficient, good value and on time"
Cons: "Non priority Queue and the fact that my bags were put in the hold."
Pros: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Cons: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Cons: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Pros: "Staff good and flight on time"
Cons: "Cost of on board services"
Pros: "Reasonable cabin bag allowance."
Cons: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Pros: "Boarding and flying time very good"
Cons: "Noisy passengers (stag party and 40birthday)"
Pros: "Crew were nice"
Cons: "Seating was cramped"
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Cons: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Pros: "Very quick flight"
Cons: "Slightly delayed"
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "Flying was excellent"
Cons: "Delays on the ground with no indication of that on the message boards"
Pros: "Not much."
Cons: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Pros: "savannah and other staff member who catered for front of airline were just fanstatic.. down to earth really helpful and clearly experienced. really well done. please can they be passed some thanks from me. wayne trueman front row"
Pros: "On time and friendly service"
Cons: "Hard landing was a bit worrisome"
Pros: "That there was a possibility the plane crashed, so my flight would end earlier."
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Pros: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Cons: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Pros: "Simple budget flight. You get what you pay for."
Cons: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Pros: "Everything was acceptable apart from their petty ploy to split couples up"
Cons: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pros: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Cons: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Pros: "Everything was very good"
Cons: "The fact that I couldn't go"
Pros: "Priority boarding that I paid for. Security Fast Track that I paid for."
Cons: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Pros: "The air crew were excellent"
Cons: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Cons: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Pros: "Nothing at all"
Cons: "Flight was delayed for more than 4 hours"
Cons: "Delayed for a couple of hours, and had run out of most things on the plane."
Pros: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Cons: "Constant trying to sell you extras."
Cons: "Nickel & dime u to death"
Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."
Pros: "This company employs several rude employees which is unbelievable"
Cons: "It is unbelievable all of the "additional" fees that they conveniently forget to mention"