Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
It was good except they could offer free water and tea/coffe
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
Seats not as comfortable as I had hoped. Food was very nice, service was fine. Entertainment options very nice. Had thought the premium economy was a more plus 2-3-2 layout but it was a 2-4-2 with seats not as wide as I had expected.
I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
The plane was a long way from departure lounge. The plane looked tired but got us there.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
Because our ABZ-LHR flight was cancelled by BA for reasons they refuse to tell us--not weather--we did not make this flight and were booked on the following day. BA offered no assistance to us on the phone or in the airport, and we had to find a hotel at Heathrow on our own.
Horrible - flight was delayed by 6 hours - we boarded, were made to de-board due some technical fault; aircraft changed; special meals request on new flight - all went awry. Landed in Dulles airport; breezed thru immigration; as Business Class passengers or baggage was delivered almost 90 minutes after landing; air tags indicated the bags were just near the carousel but the unhelpful BA staff - Maria and Ghina refused to give any update - palming it off on some imaginary invisible “manager” despite air tags evidence showing it right there. So about 50-60 passengers waiting and getting infuriatingly impatient for their bags coz one container was not delivered. Finally after much argument by some other passengers Maria condescended to go to the “ramp” and within 5 minutes the baggage was delivered miraculously. Question is why couldn’t she have done it one hour earlier ? Poor poor experience once again on Business Class BA.
Poor service, antiquated plane with 2-3-2. B-class config upstairs. Tight and not comfortable—not what I expected for paying B-class! AND my bag didn’t make the transfer, bag will be delivered the day after it lands!
The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.
Cheap Flight Fares would not provide booking info. I canceled the reservation and we arbitrated with American Express. They provided erroneous info to Amex and it was determined that C.F.F. deserved the price of the ticket. Worse experience I've ever had.
