The movie choices were poor. The worst problem is the treatment of passengers durinng pre-boarding. In one case the primes were checked in and sent down the boarding tunnek only to stand waiting there while the plane is cleaned. In the second case the bus was loaded, the doors closed and just stood there unmoving like sardeines in a tin for over TEN minutes. In both cases it was rough on us old guys who find standing for long periods trying.. In other words, Donnt just stack us up and forget us.
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
Iceland Air severely damaged a checked bag. Additionally, the gate agent caused issues for many passengers who had standard-sized onboard bags that would have passed inspection by any other airline.
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!
The Experience Was Torture Spend a few extra dollars and avoid Icelandair at all costs. There is absolutely no refreshments, no food, no drinks. Only water, coffee, tea are free and at only half a tiny cup. Entertainment is limited selection of films, shows and mostly outdated. The seats are smaller than usual, with no cushion, no pillows, no blankets. First time in my life have I witness an airline asking for donations in spare change for a charity. With all the money Icelandair saves by starving the passenger, they can afford to give this charity on their own.
If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
Excellent experience in every way, from ground crew helpfulness, boarding experience, inflight service all the way to modern equipment. My new favorite airline. I wish I could fly with them more often.
For a no frills flight this was surprising comfortable. The crew were helpful and nice. The flight was smooth and there were no delays or issues which I haven't had on a flight in a long time. I would definitely fly with them again.
The flight was canceled by play less than 24 hours prior to the trip, and I was unable to re-book. Have not received a refund for the trip despite filling out the appropriate form.
Was was cancelled less than 24 hours prior to my scheduled departure by PLAY. Despite my attempts to rebook my travel, I encountered significant cost increases that rendered this option unfeasible. In accordance with EC Regulation 261/2004, airlines are required to issue a full refund for cancelled flights within seven days of the scheduled departure if a refund is requested instead of rebooking on another flight. It has been three weeks without a refund or an answer
Have not recieved full refund for my flight, which was cancelled less than 24 hours prior to my scheduled departure by PLAY. Despite my attempts to rebook my travel, I encountered significant cost increases that rendered this option unfeasible. In accordance with EC Regulation 261/2004, airlines are required to issue a full refund for cancelled flights within seven days of the scheduled departure if a refund is requested instead of rebooking on another flight. This request was completed three weeks ago an answer or refund.
It would have been better to have USB charging ports available on the longer haul Flight that one of 2 hours
Was very good Staff was great. No tv monitors tho. So long flights make it longer
The worst. No free beverages. No entertainment on an overseas flight. Not enough space. Never again.
Play is affordable! Only way we fly from the states to Europe. Left late but arrived on time
have screens on backs of chairs...offer free snacks and water
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
It was good except they could offer free water and tea/coffe
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!
A shout-out to the flight attendent, Lauren, who was the main person assisting me. She was amazing - perfect balance of bright, cheerful, engaging, yet formal
Cramped seating but standard in all smaller aircrafts today no matter what airlines. Crew very helpful, friendly & attentive so makes up for that.
Wonderful business class flight in a lovely new plane with an excellent crew
OK, except for a cabin attendant's lack of attention.
efficient. on time. cabin crew were very professional and very nice to deal with. would definately fly BA again.
It was great overall. A few slight improvements could be made on the onboarding process at the Gates with announcements and clarity of communications (both at the gate and in flight). The movies in the entertainment options could be improved for bollywood, hollywood.
I alrady responded to this request, and expllaned at length that this was the worst flying experience in my 77 years. I will NEVER fly BA again.
Airbus A350 is poorly designed for wheelchair users and reduced mobility passengers. The angle of the pods makes it awkward to transfer. I was able to but I have ab stability. It could be a real challenge for people with more severe mobility impairments. You'd think Airbus would have come up with a solution for this or thought more about us disabled folks more when designing this aircraft.
The crew has always been great on BA. They are very friendly and accommodating. I like that they have vegetarian options already in the menu. And the free wine is a nice perk.) I noticed (both directions of my trip) minor upgrades/ replacements needed on the plane itself (touch screen didn't work with touch; bathroom light didn't go on). However, this is one of my favorite airlines.
Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.
Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.
