Pros: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Cons: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Pros: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Pros: "Not a lot"
Cons: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Pros: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"
Pros: "Professional staff"
Cons: "Slow boarding"
Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."
Cons: "Very bumpy takeoff and landing"
Cons: "Boarding was hopeless as usual. Held us on stairways for ages after passports were checked by the ground crew"
Cons: "While we arrived on time there was no air bridge ready.We had to wait for 15min to connect the air bridge. This was very frustrating and seems to be a common problem as it was also the same scenario on the out bound flight to London which then caused me to miss my transatlantic flight as Aerlingus delayed the flight leaving Dublin plus air bridge problem"
Pros: "Excellent service again!"
Pros: "Waiting ages at another carousel from NY flight meant that I missed the booked flight and had to pay another $60.00. This was efficiently done...but notice about bags being taken off roundabout would help.I thought it was a tour groups's and did not search for my missing bag ...Young woman in the Air linguis Dublin baggage office sweet and patient ...give her a raise."
Cons: "The enormous distance between getting off one plane and trying to get on to another ...some signage confusing re Internal direction to Terminal 2"
Pros: "Staff really helpful"
Cons: "No vegan food options"
Pros: "Good food, that’s it!!"
Cons: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Pros: "very professional crew"
Cons: "Too many people bring too much cabin baggage Delayed taking off because of late boarding"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Smooth flight, wonderful crew, all ahead of schedule"
Cons: "The bussing at Faro Airport"
Pros: "Staff were very helpful and considerate."
Cons: "Breakfast was disappointing, I would prefer something savoury. As another passenger commented ... "It was not worth being woken up for a muffin and juice." The entertainment was excellent, however the screen lit up repeatedly for announcements about an offer of connectivity while we were all trying to sleep. Those who had wished to avail of it had probably done so long before. It was quite annoying and intrusive."
Pros: "Lovely crew and comfortable seats. Didn’t try food or entertainment"
Cons: "There was a terrible draught almost like an open window!!"
Cons: "I had a changeable ticket but could only do so a 1counter. Missed earlier flight as a result. Terrible service. At Dublin airport going out they let me change at the gate. Bot not in Heathrow."
Cons: "Boarding and deplaning"
Pros: "Flight delayed, we boarded by bus vey far away from the track, in he midddle of nowhere. It was pouring and we had to wait our while boarding the stairs, when there was many many fingers To board available, just nonsense. Then, furthermore, one of the flight attendants rushed us in bad manners. 40 more minutes sitting in the plane, just waiting to take off, again, ridiculous. To top it all off, we waited almost 2 hours in Dublin airport for the luggage since supposedly There was a mal function from the cargo door of the plane, where we only received little Bits of information when we all complained"
Pros: "Cold air was on for the entire flight, despite it being 4 degrees outside"
Cons: "Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination."
Pros: "Time of connection"
Cons: "Was a bit dirty between sits"
Cons: "Safety briefing crew member & pilot impossible to understand. Very poor diction."
Cons: "Most uncomfortable flight ever"
Cons: "The delay"
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "Crew were very nice"
Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."
Pros: "Crew on board were positive and helpful"
Cons: "Flight was delayed and there was no information available in the terminal as to why, delays with announcing that we wouldn't be departing on time as per schedule, updates were slow and not forthcoming, disappointed with the service from the airport reps"
Pros: "Overall good flight. Everyone was nice. Flight attendants were attentive. Plane was nice, clean, comfortable."
Cons: "I had to pay for my wine. Usually my drinks have been free on trans Atlantic flights. Also movies were very limited, not a great selection."
Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."
Pros: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Cons: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"
Pros: "Friendly efficient Staff. On time baggage both in Zurich and in Dublin almost literally as I got through passport controls. So I could not have asked for better."
Pros: "Good company good films and service"
Cons: "Some of the food"
Cons: "Didn't like the fact when we landed in Dublin at 1.25 am. The plane did not park at terminal 2 but on the Tarmac where we had to walk in the cold to a door and then walk down a dingy corridor past terminal 1 security and luggage reclaim to terminal 2 to get out . If they are landing planes at the old terminal passport control and baggage reclaim should be in terminal 1 for these flights instead of a long trek"
Pros: "Comfortable seats, skilled pilots and polite crew."
Cons: "Our flight was delayed and therefore a late night became a very late night to get back home."
Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."
Pros: "Staff quite friendly Nice plane. Had 3 seat to myself"
Cons: "Once again I had no choice of meal as my seat was at the last row"
Cons: "We just returned home to New York from our trip to Amsterdam and Ireland. The trip itself was amazing despite the sub par customer service we received from Aer Lingus that definitely put a damper on our vacation. Our flight on Wed July 19th from NYC to Amsterdam went off without a hitch until we claimed our luggage, my brand new suitcase was covered with stains. Very disappointing but we went on to enjoy our time in Amsterdam. The real problems began when we flew from Amsterdam to Dublin, first we were seated all over the plane and worst of all when we arrived my husband's bag was lost. We went to customer service and completed the paper work. Everything my husband had for the trip was in that bag. Aer Lingus only texted him once and after that he had to call every day to check the status of his bag. Instead of exploring Dublin, we had to spend Sunday shopping to get him clothes for the trip. No word from Aer Lingus. Monday morning July 24 he calls to find the status of his bag. It was found in Amsterdam and was to be flown to Dublin and shipped to our next stop in Kinsale. We arrived Monday evening to find that the bag had not been shipped. Again no word from Aer Lingus. My husband called to find out the status and made arrangements to pick the bag up when we were flying back to NYC. We were happy the bag was found but my husband still was without all of his belongings for our entire trip. On Thursday July 27 we arrived at the airport early to retrieve the bag before we checked in to our flight. We were dismayed to find that there was not a person to talk to but a phone on a column to call to get help retrieving the luggage. There was a queue at the phone with people ahead of us in similar situations. Finally someone came out to escort my husband to get his bag. We were traveling with our son, and again our seats were scattered about the plane. There was no one at checkin to help us, and we didn't get help at the gate. So we had to sit separately for the 6 hour and 30 minute flight. When we claimed our bags, my bag now had tears along with the stains. This was a brand new suitcase and it is now ruined. My husband says he will never fly Aer Lingus again and this was the worst customer service he has had in his life. The customer service was virtually non existent."
Pros: "nil unfortunately"
Cons: "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"
Pros: "On time"
Cons: "Delay at Dublin waiting for plane to get parked"
Cons: "My connecting flight made through a separate reservation was delayed. Before we departed, I knew I wouldn't make my Aer Lingus flight. Since the airport I was in didn't have an Aer Lingus desk, I spent an hour on hold with Aer Lingus. I never spoke to a single person. Online there existed an option to change to a later flight, which would've cost €350 per ticket (I paid €160 per ticket originally). When I arrived at an airport with an Aer Lingus desk, they said there was nothing they could do for me and I had forfeited my tickets by not showing up on time. Long story short, this a second rate company with terrible customer service and support who are willing to take your money without offering anything in return."
Cons: "4* star airline...hahahaha... yeah,because charging for a newspaper and for headphones is 4 star stuff!!!! Staff are unprofessional and rude sometimes"
Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."
Pros: "On time, not overcrowded, straightforward flight."
Cons: "Boarding and disembarking was very badly controlled"
Pros: "The flights were on time."
Cons: "Since I booked with vayama, through kayak, aerlingus wouldn't give me more than basic flight info. I didn't even know if my seats were confirmed, which they weren't on the connecting flight with JetBlue airlines. The website said to contact vayama, vayam said contact the airline. Our bags were not checked through to our destination so we had to collect them in New York. They are supposedly partner airlines but told us we had no choice and had to wait till aerlingus opened customer service. We were stuck for 7 hours outside of security with our bags and 1 Duncan donuts kiosk. The 12 hr overall layover was bad enough without that. I understand that booking through discount sites comes with its own cost, but you should know if you have assigned seats and that your baggage will make it."
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "Very quick flight"
Cons: "Delays and missed bus"
Cons: "The heat, insane air con not working"
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Cons: "I arrive 2 hours before flight only to be told I must print out my boarding pass BEFORE I get to airport ! I was charge 55 English pounds for me and for my wife 110 pounds, ! ? what a surprise, I do not like this at all. angry bitter pissed off"
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Pros: "It took off and landed safely."
Cons: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Pros: "Nothing to like, the flight was delayed over 5 hours."
Cons: "No communication as to what our options were, stuck at the airport for 7+ hours while on holiday. Absolutely horrendous. Then finally after all this time, seats don't move a centimeter and they are extremely tight with minimal spacing between rows."
Cons: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "The staff were professional"
Cons: "Bad language and rude conversations by some passages."
Pros: "Straight forward flight"
Cons: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
Pros: "Quick announcement of gate"
Cons: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
Pros: "Crew were nice"
Cons: "Seating was cramped"
Cons: "Delayed 3 hours and not updates or water available very poorly managed"
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Pros: "The boarding system"
Cons: "The delay"
Cons: "Bumpy Landing! Very expensive for a very basic service"
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Pros: "The height"
Cons: "The screaming baby"
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Pros: "5 stars all great"
Cons: "Tea was awful, too hot in plane at the begining."
Cons: "Flight was delayed took forever to get us on the plane"
Pros: "Plane new and flight good. Plane landed on time. Crew pleasant"
Pros: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Pros: "Male member of cabin crew was funny, friendly & proffessional"
Cons: "No prosecco immediately after take off!"
Pros: "Ease of check in"
Cons: "Late notification of cancelled flights. Ryan airs disregard to the impact to people's lives"
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "Everything about it was smooth and easy"
Cons: "Uncomfortable, no leg or arm room especially when sat next to people who are too big for their seats!"
Pros: "No panic"
Cons: "Bad job with customers. Sorry."
Pros: "Delayed take off , arrived a head of time"
Cons: "Lack of information for delay"
Pros: "The cabin crew were very friendly"
Cons: "The queuing for boarding and the speed for boarding was bad"
Pros: "The price"
Cons: "Delayed again!"
Pros: "But quick boarding glad I had priority"
Pros: "Crew jokes eased the tension after the flight was delayed"
Cons: "Flight delayes"
Cons: "Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense."
Pros: "The price"
Cons: "It appears that all the flights are late. We ended up over 2 hours late. This has been occurring more frequently."
Pros: "Ease of booking, checking in and boarding."
Cons: "Nothing on this trip."
Pros: "The staff & crew on the Ryanair flights I take are kind, caring and very professional. I am a regular flyer Thank you Ryanair Also I need to use OCS in both Palma & Dublin they are super! This makes my traveling so much easier and relaxing."