The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The service was great. However the lounge only gets passing grade
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
Good leg room for people of all sizes. Pleasent crew.
Too cramped up for the better seats I paid for.
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
my husband's monitor did not work. there was a visibly ill family in my husband's row.
flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.
Ground staff a baggage drop in Palma were generally unhelpful. The flight was delayed and the boards were never updated and there was no communication on the length of the delay.
Over 2 hours delay, communicated last minute - and no acknowledgement by flight crew
Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.
Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.
Dislike standing for 30 minutes waiting to board. Coffee disgusting, hot sandwich almost inedible. Staff cheerful. Flight early.
Notified as to why there’s a delay with our flight.
Easy short trip from Faro to Cardiff. Exceptional staff. Early landing and straight through airport in 15 minutes from touch down.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Flight with Ryanair more than 1,5 hours are awful... No space between seats, absolutely uncomfortable stay.
That was awful. My flight from Zurich to London was delayed 2hours and 50 minutes. This had a significant negative impact on my work and living conditions. How can I complain?
The seats are not comfortable if you are not tall.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Better service to offer drinks in the middle of the trip
They can improve Everything, a 12 hour flight has just 2 meals and the meals are 7 hours apart, wtf are they thinking. At the very least they should have 2 refreshments like some small snacks with some water or some other refreshments since there are people travelling with medical conditions. The services and seats were genuinely horrible
I have nothing but amazing things to say about every staff member I encounter on my transport from Brussels (Bru) to New York (jfk) via London (lhr) after many flight delays and changes every colleague I asked for help gave me the utmost respect and did everything in their power to make sure I arrived in Washington DC to make it in time for my brothers wedding. The flight attendants on the flight from Bru to lhr move me to the front of the plane so I could get off quickly and try to make it to my connection to dc, when I missed that wagans at the support desk did everything in his power to get me to dc via two transfers. Especially during the busy holiday season I am so so grateful for the amazing customer service that I encountered today.
Firing with British airways leaves me feeling stressed and disappointed. They are substandard in so many aspects of airline travel.
Worst trans-Atlantic flight in years! The seats were incredibly tight, both in width and depth. The back selection was so cold, it was like traveling in a refrigerator. Although I had an entire row, the seat arms would not go up, so I could not take advantage of it to sleep. However, the crew was smiling and helpful and really seemed to enjoy their jobs. The food was the worst I have ever experienced on any flight. The PA system blasts announcements to the point of hurting my ears when using the audiovisual equipment. Not safe or sat. Also, I did not like the bait and switch tactic. I put in a search with one bag and the other flights had put that into their price, but BA did not and made me pay extra for it which would have made the price comparable to others. Also, even at check in there was no “choice” of seat, unless you paid extra for it even in the same row. No other airline I have been on does this. Once check in begins, normally, you can choose any unoccupied seat in your category. These tactics and the lack of comfort means I will never fly BA again.
An early flight and a bit confusing where to check in with British Airways; good we asked at the information counter the night before as we stayed overnight at the Sheraton on the departure level.
