3 hours delay, little communication, no refreshments provided despite legal requirements
On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.
Late boarding as our plane was late arriving from previous flight, then 3 hours sat on the tarmac waiting for a time slot. Then, when we arrive at Birmingham airport, we had to lug our bags down the plane steps, cross the tarmac and lug our bags up the stairs to enter the airport. Horrendous!
Sadly the experience with the airline is worse one ever. Starting from the state of the inside that was filthy that flies was flying around our legs. The food is expensive than a restaurant, imagine a family of 4 spending almost £50 for just sandwich of bread and ham no tomatoes and lettuce in it and a small container of crips that is not up to 20 pieces and a can of coke or Pepsi, and unfortunately that is a person ffour hours pay of work before tax. I know the blame will go to high cost of living but even at that the price is too much.
flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.
Over 2 hours delay, communicated last minute - and no acknowledgement by flight crew
Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.
Ryan air is a scamming airline. They advertise that you have to follow they baggage policy and their employees just do whatever they feel like. My most recent flight, i checked to large bags and just paid for 3 cabin bags and priority. Apparently, according to the staff, they knew the plane had too full in the cabin. This meant they had to target a select number of bags to into the hold. Now, a normal airline just offers to take your bag at the gate for you, it is their mistake. Not Ryan air, they just tell you the wheel of your bag sticks out 2 cm, we will charge you almost what you paid to check your entire luggage immediately, then tell you it’s on you. I would have gladly paid to check in the bags in the bag check in, where they told me the bag was good to go. Never using this airline again. I used to enjoy the quick direct flights but I will never use them again.
The baggage wasnt uploaded to the plane, lost baggage handling is very poor.
The seat could have had more cushioning. My backside was sore after 30 minutes of the flight
The workers checking passengers from the boarding gate stole money from people whose luggage was perfectly fitting inside the carry-on sizer.
Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
It was good except they could offer free water and tea/coffe
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Queuing for quite a while despite using the "speedy boarding".
Liked. The check-in was pretty quick as they had 5 desks working.
Everything was streamlined. Timely take off. Early landing. Great flight
Timely departures and arrivals. The seat was slightly forward leaning which made it uncomfortable
Flight was delayed by two hours and we then sat on the runway for another 40 minutes and circled Gatwick twice making it 3 hours later landing this is very poor compared to all the other operators I’ve flown with the outbound flight was an hour late
There were not enough staff and signage to direct people to Wizz Priority lanes for check-in and boarding. It didn't feel like we were Wizz Priority holders.
They boarded us despite knowing we wouldn’t be taking off for another hour and boarded us into a plane who’s air conditioning was not working properly. So we were sat in a hot plane for an hour with no access to the bathroom getting hotter and hotter. A little bit of communication between the teams would have avoided this.
I planned to be working during the flight but next to and in front of me there was a family (basically all around me) who had screaming kids all the way long and they were rude and the kid was kicking me as well and constantly wanted to grab my phone etc. I was so pissed, I didn't think they will travel priority so I didn't think they'll sit next to me but they did. I asked the crew if there is a chance for me to go to another seat far away from there...And they were so kind, immediately after take off they showed a seat for me that is far away from these people. I'm so grateful for this!!! I hate that I cannot figure out these things in advance. I WOULD BE HAPPY TO PAY MORE IN ADVANCE TO MAKE SURE THERE ARE NO FAMILIES W KIDS AROUND ME!!!!
If you don't want to pay a lot at check in desk, you need to use online check in tool, but you still need to go to check in desk to have it printed out. Then what's the meaning of "online check in"? Extra security check, as if 9/11 just happened!
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
The plane was 5 1/2 hours late. Scheduled for 19.50 take off - Actual take off 01.30am
This was the return leg of my trip. Tried to do online check in several times, both on BA App and online but it kept saying " it was not possible, check in at the airport". Got to Airport 3 hours before the flight to be told the flight was overbooked and I was on standby because I hadn't checked in online!!! Was told I could go and wait at the gate in case of a no show but would actually be booked on the next flight in 4 hours. At the gate I did actually get in to the original plane... And had 2 empty seats next to me.. So much for overbooked. To add insult to injury, my baggage did not arrive in LHR and was finally delivered over 24 hours later. I don't travel with BA very often.. This experience will make it even less likely, particularly as my wife had exactly the same issue 2 days later.
I couldn't check in over two days online, had to phone to secure a seat and at the airport they put me on standby, at the gate I had to push to get my seat allocated back to me! No catering, a small bottle of water and a biscuit. Yet business had a full meal and drinks service. Very poor.
Good was great. Some of the older crew were grumpy and not customer friendly.
The crew did not really interact with me which was no problem as I was fine. I did see that they were somewhat short with some passengers but that was not common. Just in general, they did not seem friendly - no requirement to be so but I am used to a friendly crew on most flights. The food was just ok but with a flight that large, I would think it hard to make something more elaborate.
I'm a world traveler for the 30 years. The WORST AIRPORT i've ever been in Totally over booked They shuttle u around MANY TIMES TO GET to planes and gates They over book and have massive delays Will never fly BA again
Awful! First off, 15 minutes after purchasing my tickets I received an email to purchase my seats for the flights I paid for, charging me an additional $400 plus to be able to sit with my wife. Then, our flight(s) were late leaving 3 out of four times from the origin of flight (PDX, BUD, LHR). They couldn't even load the airplane to balance, had to wait 45 minutes to reload. After being late into Heathrow, they didn't have the personal to get the gate extension to the plane. Made our connections very tight, made us run from gate to gate. Not to mention Heathrow is one of the worst airport to connect from(if you can use Frankfurt or Amsterdam, they are both superior to the dump London is) event hough it is BA's home, the gate personal was rude and very stuck up. After running through the freaking airport, taking a bus, train and 3 elevators covering 7 floors in all. On our return to Portland, the service to Portland from Hawthrow was great, especially Chris, who was very aware of everyone's need and pleasant throughout the flight. This was my 3rd and final cross Atlantic flight with BA. Each time they were marginal to say the best. Their personal both at the Budapest and London stops were awful and made me flying with them poor. I will avoid BA and Heathrow at all cost if I can.
The flight was not too long, so entertainment and food were not applicable, but the crew was really nice and kind. The flights left 30 minutes late but either made up the lost time or it was calculated into the flight time, which was very important for people who connected to another flight at that huge airport.
Our flight was delayed and this caused us to miss our connecting flight. During the flight I noticed that BA had already rebooked us for a different flight the next day. Although technically we hadn’t missed our connecting flight yet! We were stuck in London overnight causing us to miss all subsequent plans we had (hotel already booked in NY and a flight home to Chgo)! This cost us over $400 in fees to change everything
First, my carry on was taken from me and I was forced to check it in in Budapest. I had to take my laptop out of it, and carried under my arms duringin the entire journey. Then we did not land in Newark, but were diverted to Bangor. We spent the night there, and only flew to Newark 24 hrs later, after multiple delays. And finally me luggages were lost and I only got them 4 days later. The one thing what was good was the in flight entertainment. The trip was an ordeal.
Staff very good as was flight. Bad experience getting through passport control at Budapest airport. Very crowded, long wait and told to get in the wrong queue
