Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Lost of requested seat assignments. Lost my husband's meal choice
Staff were not attentive, wifi did not work, cut my head in the bathroom due to the position of the soap on the sink, had blood running down my face, told staff, they had no expression no sympathy, didn't even say "sorry", they said "oh we will have a look at that" about 10 mins later the purser brought me a bandaid, still no sorry.... Shocking
My food prefer was confirmed by email 2x and still the crew claim they had no pre-order. I taken ill while in India so I needed to avoid Indian sauces and spices, so the problem with the preorder was unacceptable. Additionally, is there a new rule to automatically not to disturb passengers? I would like this as an option. Lastly, for breakfast I needed to avoid Indian and I’m allergic to eggs.. therefore the only option was pancakes and guess what was not available!!!
Terrific in every way. On time, professional staff, multiple movie options to select, great food and drink.
Crew was friendly and competent. Food, wine, and entertainment were excellent except the raw tuna on the flight to Split. Recommend against serving that - at least as the only option. Many medical conditions do not allow people to eat raw fish.
It's a long flight and I would have liked better snacks between lunch and the arrival meal. It's fine to have fruit and nuts but I really don't like ramen because it's salty junk soup. I'd suggest sandwiches. They're not expensive nor are they hard to store for a long flight. The FA's had a couple of big services and they were super busy preparing, executing and then cleaning up. Then they disappeared.
Food and drink service was very low quality. The flight attendants in business class must have been short some staff. Service was sluggish and not much English was spoken
The business class seat is exceptional. I wish the food is more palatable.
Little bit of trouble getting my KTN and pre-check status onto the ticket, but otherwise the counter staff were friendly and truly concerned to get it right.
gate crew was courteous and helpful, flight attendant was nice and friendly once we got going. But we pushed off from the gate relatively on time, then sat there like 10 ft away, for an hour, with no announcement or explanation. Taxiing then took forever, and I get that there was runway congestion, but would be helpful to keep us posted on whats going on
With a 24 hour delay, the Flight stared off rough. They had a nationwide IT Outage but communications to Passengers was very bad. Ground Staff and Ticket Agents were extremely rude and unhelpful. Perhaps they should take ground training from DL or Qatar. The food was horrible. Seafood was mixed with Bacon. Those two don’t have any space for Jewish or Muslim Faith Customers. The Airline needs new management.
Plane features were VERY old and outdated. footrest cushion was completely lose, plane felt dirty and a bit grimy. i was in business class. the lead flight attendant, Mary made a few announcements that didn't seem to put the cabin at ease (it didn't necessarily bother me, but could have bothered others). she said "the seat cushions aren't FDA approved, so you have to put them on after we take flight." everyone had already applied the seat cushions, and saying something isn't approved for flight may cause alarm. she also said at one point over the announcement ... "we can't get up because we are too afraid of the jet stream impacts" -- again, not helpful to those who are nervous fliers.
The seat when "flat" was not flat and pad was too thin to cover it.
The flight attendant use 1.5 hours to answer my call. My dirty food tray was unattended.
The business class seats are dated and uncomfortable. The space is bare minimum and there is absolutely no privacy. For $4K, this is not what I expect.
I flew Business Class. Rory, one of the Cabin stewards, was attentive, explained the menu, provided appropriate drinks. was
More choices on menu. Seemed only thing offered was Scottish, and while that’s good for the Scot’s it doesn’t help the Americans who don’t like that food. And I really hate it when, during sleep time the attendants have a very loud conversation right over you. Lastly, I paid 5000 dollars for business class, and having to pay more to choose my seat early is really an insult. Seems greedy
the entertainment center did not work, upon request of resetting the device by me for 3 times. the device refused to work. the flight crew was not apologetic and did not offer any other solutions. such as moving me to another seat to accomodate their problem.
The best thing about the flight was the cabin crews in the business class. The young Asian lady was just fantastic!
Awful, I was bumped from my buisness class seat because the airline decided to forfeit my seat to a pilot and stick me in the very back of the plane. My flight was delayed by an hour, boarding took an extra 30 minutes longer then it should have, and the in flight entertainment system was broken for my entire flight. I have yet to hear from Air Canada with regards to a refund for my ticket so in total I'm down about $1400 dollars for my tickets. Moving forward if I can avoid using Air Canada in the future I will be doing so even if it costs me extra money.
Flight was late missed our connection to Indianapolis no hotel rooms really difficult finding a room hope to be in Indianapolis one day late and multiple flights to even get there.
Air Canada was delayed on the initial flight causing us to be put on another flight that took us to a different airport that did not have our connecting flight. We had to rebook the flight from Tokyo to Bangkok when we arrived after clearing customs. We spent and additional 8 hours because of this. Return flight was also delayed on departure but we were able to make or connecting flight in Tokyo. The business seats need improvement, the seats are a bit hard for such a long flight.
Thai Airways was exceptional in all ways. Business class was very comfortable. Service by the staff was very genuine and caring. Every need address quickly.
The flight was delayed and we would have missed our connection. We had to switch to a different airline in another airport
Other airlines offer free wifi to business class customers, Air Canada does not
Everything but the food was top notch value for the price
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
Boarding was terrible. We paid for business class tickets, which would give us “Zone 1” boarding. This should happen before the zones for premium economy and economy passengers start to board. However, the gate agents at Heathrow only had “Zone 1” boarding for about 45 seconds before moving on to allowe “Zone 2” and “Zone 3” to start boarding. We still weren’t through the line to board and many passengers from zones 2 & 3 pushed ahead of us to board (it was a completely full flight). When we finally did get on the plane, there were no overhead storage compartments for rows one or two in business. Apparently this is the way that Boeing 787 planes are designed, which is frustrating to pay thousands more dollars for a ticket and then find out that there is no space to store your carry on. Finally, we got food poisoning from the sandwiches and scones with clotted cream that were served in business class. Barely was able to get home to our condo in Toronto after the flight before suffering from vomiting and diarrhea. What was supposed to be a splurge on the end of our vacation in business class instead turned into a nightmare and the absolute worst way to end a trip.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Yvonne, was the flight attendant in my area. She was INCREDIBLE!
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
The employees at the gate were not communicating, they preferred to give the upgrade to pilots and not to the elite passengers Every flight I more disappointing, clients shooed be priority instead of other employees even if they are pilots, there was plenty room for pilots in economy
This was my first time flying with you guys and my very last! This was the most horrible experience!!! There was not even tv in the plane! How cheap can this airline be!!! I paid so much for my suitcase!!! I would never fly with this airline again! The crew are very rude!
The crew was great! They waited for me as Air Canada flight was delayed by 1:15 hours from Ottawa to Toronto. I am a bit disappointed that we could only use wifi for entertainment but I survived! The only thing I would of liked is a more comfortable seat. The seat cushions are not thick enough for flights longer than 3 hours. Aside from that, everything was great.
The worst experience I've ever had because the "people" @ Avianca wouldn't let me fly because they said I needed a round trip ticket
I had bad experiences before now was excellent I am glad they have business class again
Boarding was late due to the company’s that cleaned the aircraft (very poorly done) and the catering company. The entertainment system was not working for this six hour flight, uncomfortable seats in business (barely any cushion or recline). The airline staff is very good but the planes are horrible and not well maintained.
Deplaning was a mess, I sat in business (seats are horrible) and the front door had a problem so we had to deplane from the rear exit. The stairs were not tall enough to reach so there was a large step down from the plane to the top of the stairs.
Staff are the rudest in the industry … awful customer service … will never fly Avianca again
Last seat of Bussines Class it does recline but passenger seating behind kept pushing since they did not have space once my seat was reclined
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
