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The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

Delay, luggage didn’t arrive. Had to go the next day to collect it

KLM is my favourite airline. Never ever let us down.Staff are first class.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!

The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.

Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)

Food was very ordinary for premium economy, very small portions.

i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.

There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.

Our previous flight was delayed but they waited for us to board.

Flight was delayed, short time connection to next flight but we make it, service was good, worth to fly just to try thair on board blueberry juce. Eccelent communication with airline.

My American Airlines flight was deleted and you guys never let me know

The entertainment system did not work. And we waited 45 minutes in our seats after we landed before we got to the gate

It was a pleasure definitely going with Iberia on my future travels

Our connecting flight was cancelled and it took us 15 hours to reach our destination.

This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!

Did not have enough time from Venice seaport at Ravenna to get to Venice airport in order to make the scheduled flights. Need to have at least 3+ hours from ship docking to airport.

The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.

I was lucky to sit in a seat with legroom in economy . The airplane felt like it was 100 years old, seats were very basic, barely reclined. Food was alright , staff was ok but not the friendliest. But all in all ok trip, perfectly on time

Boarding in Paris was a nightmare for us. Why passengers have to get checked luggage tickets and then to go to counter to get luggage weight and send to the conveyor? We counted 14 security and airline checks before getting in the plane. We will never again use United or travel to France, neither stop by IAD airport.

I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business

Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.

The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.

Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible

Gate changed twice, boarding late. However, there was more than usual leg room. Crew was fine. No entertainment due to computer problem.

Always have no issues with air canada great staff and food just all around good air line my luggage however was 5 hours late and on another flight and I requested a wheel chair because of arthritis in my lower back and fake hip walking the distance in airport killed me no one showed up for me with requested wheel chair but ....in life stuff happens ..... still a good airline and good people

Boarding was terrible. We paid for business class tickets, which would give us “Zone 1” boarding. This should happen before the zones for premium economy and economy passengers start to board. However, the gate agents at Heathrow only had “Zone 1” boarding for about 45 seconds before moving on to allowe “Zone 2” and “Zone 3” to start boarding. We still weren’t through the line to board and many passengers from zones 2 & 3 pushed ahead of us to board (it was a completely full flight). When we finally did get on the plane, there were no overhead storage compartments for rows one or two in business. Apparently this is the way that Boeing 787 planes are designed, which is frustrating to pay thousands more dollars for a ticket and then find out that there is no space to store your carry on. Finally, we got food poisoning from the sandwiches and scones with clotted cream that were served in business class. Barely was able to get home to our condo in Toronto after the flight before suffering from vomiting and diarrhea. What was supposed to be a splurge on the end of our vacation in business class instead turned into a nightmare and the absolute worst way to end a trip.

Food is terrible....... need better snacks, too. Crew was lukewarm.

It was a fantastic flight, the refreshments were just great but there was no WiFi , it makes my rating for air canada drop

Not good with Kayak … There is no customer service number to call ?? We have stuck at Toronto airport but air Canada don’t help because we bought tickets thru Kayak .. Kayak should have customer service number listed for help .. Very bad .. we will think twice to buy the tickets thru Kayak next time.. Ahluwalia

Delayed 4 hours because of a “mechanical” issue on an earlier flight. Air Canada uses this excuse for many delays to avoid having to pay passengers late/delay fees. I am a 75k Aeroplan member and was the last one to be asked for my meal choice and by then, I was told my meal choice was no longer available. I asked why I was asked last and not early given my travel status and the flight attendant lied and said that only super elite members get first choice.

I find it hard to believe that Air Canada still cannot provide non dairy milks for teas and coffees even if they offer vegan food, if preordered. It is about time to stop discriminating against people who live a plant-based diet.

The Air Canada experience wasn’t bad per se. It was the Toronto airport experience that was truly horrific. Terrible crowd, control, poor signage, and power, hungry security people who felt the need to tear open gifts in a hasty and careless fashion, causing damage to my items because they don’t know how to read a damn x-ray. On top of that the attitude was completely disrespectful and callous. I left feeling completely violated.

2 hour delay and no one informed us about it. They left us sitting in the plane for an hour and a half without even offering us water.

I’m not a happy customer. Lufthansa cancelled my flight 3 times, and I had to rebook a flight to Larnaca, but a flight to Tel Aviv and pay for a hotel. Then the flight back was cancelled and now I have to find my own way back. Terrible.

Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!

Courtesy of waitress. Could improve on time management and check-in

The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate

My flight was delayed by 10h the crew was useless didn’t care a bit once we landed they couldn’t get the luggage out of the airplane for another 2h old plain old crew poor service I’ll never fly Lufthansa again

I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.

Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

No internet, very narrow seats insufficient room for three passengers with encroachment.

Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures