The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Food could have been better especially the breakfast. Overall it was a good flight
No birding was given for next trip on same carrier, food was very moderate.
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
Please serve no god if you must serve dog food
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
Check in -- in business took over 30 mins as there was only one attendant. Boarding was also a mess. The seat was too narrow and was not working properly. Food was very bad and the entertainment very poor. Crew was very polite and helpful, in fairness.
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
Horrible seat at the back. Crew was very kind. Packed plane. Wordy pilot bragging about Iberia being punctual when many of us came from Alicante flight that was delayed an hour and many lost connection and we lost our luggage. Still waiting for it
Flight was fine - however my husband's checked in case was damaged, and mine still has not arrived
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
My flight being automatically moved messed up my travel plans, and I had to quickly find an alternative mode of transportation. I couldn’t get a refund from any of the companies involved. Kayak, Ibiza, or Vueling. I am still unsure of how to settle my concern.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Easy and organized getting in and out of the flight
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
Due to no fault of the crew or airline the flight left late but more than made up for it once we lifted off. Captain announced the delay was due to the plane was being worked on. Very friendly, helpful crew, who seemed to enjoy their job. Seats were very comfortable and appreciated headphones and the blanket/pillow in Business class. We were seated in the last row of Business class and they ran out of choices for the meal, however the Flight attendant was able to obtain a chicken dinner from another section.
We missed our connection because they loaded the plane wrong. And had to fix the weight and balance
Check in desks at Bodrum we’re not labelled properly to the point we ended up queuing at the desk only for the signs for business and economy to be put up later and we had to move lines to go into the economy queue. By the time we got to the front, we ended up be ushered to the business queue anyway to get checked in. The flight left on time but then we had to circle the air for a good 15 mins and then when we landed we had to wait to be taxied for another hour. Our baggage didn’t arrive but nobodies did but were told after an hour of waiting that no more bags would be delivered to all passengers had to fill out a form to get their bags delivered. Could have told us that a while ago. Very poor communications
Boarding was seamless, crew were great. Less disruptions on the night flight would have improved the experience and turning off lights earlier.
Worst customer service I've ever experienced on a flight. They downgraded my seat without giving me any other options, then sat in a seat with an arched back for 10 hours. I was not able to get ahold of any customer service representatives to understand what alternatives I might have, or how they will be handling a refund for the difference in fares between business and premium economy that I was downgraded to.
British airways needs to improve their luggage handling process and communications. The luggage was lost/left in UK. But, this was not communicated to me as a traveler and because of the wait at the carousel in Seattle (we have to go through customs and immigration on arrival to US) I missed the connecting flight and had to be rebooked. No one informed me that the luggage wasn't there, and there was no one there at the carousel to check with or help me get through security faster. I wasn't the only one- there were a lot of people waiting for luggage that didn't arrive.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
Charging for WATER on a SIX hour flight in repugnant. Enough said!
$120 for a carry on bag !!!!!! Insane. Back-breaking seats. Do not recline. Food service is a disgrace. They give only water and a salty snack. Everything else has a price.
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
It is better at the jfk than my home country. It was very easy and everything was on time.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Horrible service. Flight was delayed and the don't even offer eatwr
