Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
It was an OK flight with below mediocre service by their flight attendants
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Food could have been better especially the breakfast. Overall it was a good flight
No birding was given for next trip on same carrier, food was very moderate.
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
Please serve no god if you must serve dog food
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
Check in -- in business took over 30 mins as there was only one attendant. Boarding was also a mess. The seat was too narrow and was not working properly. Food was very bad and the entertainment very poor. Crew was very polite and helpful, in fairness.
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
Horrible seat at the back. Crew was very kind. Packed plane. Wordy pilot bragging about Iberia being punctual when many of us came from Alicante flight that was delayed an hour and many lost connection and we lost our luggage. Still waiting for it
Flight was fine - however my husband's checked in case was damaged, and mine still has not arrived
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
My flight being automatically moved messed up my travel plans, and I had to quickly find an alternative mode of transportation. I couldn’t get a refund from any of the companies involved. Kayak, Ibiza, or Vueling. I am still unsure of how to settle my concern.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Easy and organized getting in and out of the flight
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
Boarding from the SFO lounge is a big improvement. Although the first class dining room inside the lounge is becoming very crowded.
Decent flight, helpful middle seat blocking in business. Boarding staff was polite and helpful. Unfortunately the airport directions to this gate were a mess and the check in staff did not alert us to the confusing signage or any proactive information about the lounge. On board the flight, food and drinks were decent but average. Comparatively, SASs new business catering on this route shines above both in quality and service
we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.
Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.
Gates were changed at Heathrow with nothing show on the board about 200 plus people needed to take a tram to another section of the terminal. At JFK airport, we had to wait 1 hour(!) on the tarmac after a 7 hour flight to get a gate to deboard!!
I am very disappointed with the way my seat reservation was handled. My husband and I purchased Business Class tickets and also paid extra to reserve our seats. However, our reserved seats were changed without our consent, and we were assigned different seats, separating us. Since we paid specifically for reserved seats, the airline did not provide the service we purchased. I would therefore like to request a full refund of the seat reservation fees. I would appreciate your prompt response and resolution to this matter. Thank you.
I can't believe you have to pay L 3.20 for a Cup of British tea on an airlines with the name British on the plane.
Long haul flight and was really good. Comfortable plane and seats. Really great service all round and always willing to help. Lovely food and drinks (Tanqueray is my favourite Gin). Media was great and helped for the long journey.
Flight was good but couldn’t sleep because bed was so uncomfortable.
This was the return leg of my trip. Tried to do online check in several times, both on BA App and online but it kept saying " it was not possible, check in at the airport". Got to Airport 3 hours before the flight to be told the flight was overbooked and I was on standby because I hadn't checked in online!!! Was told I could go and wait at the gate in case of a no show but would actually be booked on the next flight in 4 hours. At the gate I did actually get in to the original plane... And had 2 empty seats next to me.. So much for overbooked. To add insult to injury, my baggage did not arrive in LHR and was finally delivered over 24 hours later. I don't travel with BA very often.. This experience will make it even less likely, particularly as my wife had exactly the same issue 2 days later.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
Charging for WATER on a SIX hour flight in repugnant. Enough said!
$120 for a carry on bag !!!!!! Insane. Back-breaking seats. Do not recline. Food service is a disgrace. They give only water and a salty snack. Everything else has a price.
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
It is better at the jfk than my home country. It was very easy and everything was on time.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Horrible service. Flight was delayed and the don't even offer eatwr
