Daily cleaning, installation of cabin HEPA filters on flights from Santiago to Manchester
There are no direct flights for this route. The shortest travel duration to get to Manchester from Santiago is 18h 40m.
For Santiago to Manchester, Tuesday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Manchester back to Santiago, the best deals are generally found on Friday, with Thursday being the most expensive.
When flying out of Santiago you will be using Santiago Arturo Merino Benitez. You will be landing at Manchester, also known as Manchester.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Santiago to Manchester.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Manchester from Santiago is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Manchester with an airline and back to Santiago with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Manchester from Santiago up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "Everything was good"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "The service"
Cons: "The food."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "Customer service"
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Really friendly staff. Great service"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "quick and relaxed"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "The included snacks and the seats."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "The crew were pleasant"
Pros: "great choice of entertainment content, friendly crew"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Cons: "Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque"
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Cons: "I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!"
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Pros: "smooth flight"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Pros: "Everything was amazing."
Cons: "The service and food excellent!!"
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Cons: "Better pillows"
Pros: "smooth flight, attendants were very polite"
Cons: "did not offer a bottle of water, sodas were restricted at a small cup"
Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "the entertainment console's on the seat backs are modern and have a lot of content."
Cons: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "Flight attendants."
Cons: "To go through security again in Lima to Miami in spite that we just came from another plane."
Cons: "Rude staff"
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Pros: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Cons: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Cons: "Late departure without giving any reason."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "The crew were very nice and friendly."
Cons: "It was a little slow to get on and get off the airplane."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Cons: "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "The schedule"
Cons: "The stop in Lima"
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Cons: "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Cons: "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."
Pros: "Long check-in lines, but rather quick service by the check-in personnel. Comfortable flight in a good seat on a wonderful aircraft."
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Flight was delayed"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "Great experience"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "The airplane"
Cons: "Better in flight entertainment"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "The staff..the attentions..food."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "No extra charge for simple refreshments."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "Great service"
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Cons: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Cons: "Air France lost my luggage and they can't find it in the computer system."
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Cons: "Late...delayed from algiers"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
"Extraordinary service in difficult times."
Cons: "They left over an hour late, then couldn't get the bags unloaded in philly. Loads of us missed our connections and we've all been stuck here overnight. American staff pretty much all shrugged."
Pros: "Amazing crew"
Cons: "Great services"
Cons: "Food and wine"
Cons: "Again, I paid for extra legroom when I purchased seats for a British airways flight and at check in I was rerouted to an American Airlines flight. The seats were the same in the entire aircraft except for first class. I want a refund!"
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "The availability of entertainment on board. The hot meal was good."
Cons: "The seats were cramped for such a long flight."
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Pros: "This a short flight and they only offered drinks. No entertainment was available"
Pros: "When i got off the plane"
Cons: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
Cons: "Nothing. It was cancelled with little to none explanation"
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "Range of entertainment options, one crew member was terrific"
Cons: "Comfort of bed, some crew members snarky, old aircraft"
Pros: "Efficient crew"
Cons: "Very full no isle seat!"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "Crew was pleasant on Christmas Day. Landing was smooth!"
Cons: "I booked in August to get the flight and seats I'd prefer. I paid extra to NOT get center aisle center seats, but that is exactly where they put us!! I should get a refund on that extra money I paid for those seats that we did not get. Also, I booked British Air and was put on American Airlines. I sure hope the seats home are what we chose and paid extra for. So disappointed. Feels a bit like fraud to pay extra for something and not receive it."
Pros: "Crew was really good"
Cons: "Other than the crew rest really bad"
Cons: "horrible plane for international travel. it was small cramped. Food was horrible. Not even a good full meal. Just snacks."
Pros: "On time"
Cons: "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Cons: "given exit rows. seats dont recline. No TV, no wifi, no entertainment. 9 hr flight at night...horrible"
Cons: "Plane for a transatlantic flight only had the tv screens in the aisles with a single option. Antiquated plane"
Pros: "Nothing in particular"
Cons: "Flight attendants"
Pros: "Flight on time"
Cons: "Again, it was sold as a British airways flight when it was an American airlines flight."
Pros: "Got into NYC early which enabled us to make our connection. Flight attendant also moved us to a row with more leg room."
Cons: "Cramped seating would have been miserable had we not been moved to an exit row."
Pros: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Cons: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Pros: "Piolet tried to fly higher and faster to reduce time. Good job"
Cons: "Flight delayed by over hour. Desk crew could have been there to help us make decisions but were not. There was no one to ask about connecting flight gates. When we got off in philly there was someone to give directions to connecting flights. That was too little too late . If we had not on our own looked up connection gate and map of the airport andwould have had to stand in line to ask we would have missed our international connection."
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Pros: "All of the flight attendants on American Airlines were very helpful and professional."
Cons: "The American crew made a long flight comfortable and bearable"
Cons: "Waited 2 hours for take off."
Pros: "Onboard crew was very cheerful and did their job very well."
Cons: "Terrible boarding process. It took me literally two hours and a half to get my boarding pass and check-in my luggage, due to a very long queue and maybe a lack of personnel at check-in. I got my boarding pass twenty minutes before departure time, which was obviously terribly stressful., moreover I had a train to catch at destination."
Pros: "Seats were comfortable."
Cons: "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."
Pros: "Half full so plenty of room to stretch."
Cons: "The plane was old. Seats seemed quite worn and didn't have the amenities (tv screens) like newer planes."
Pros: "The crew was pleasant and I was able to sleep."
Cons: "I didn't like having retro entertainment with no options."
Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."
Pros: "We got here safely."
Cons: "AA 767 plane is 40 years old, has ash trays, and uncomfortable seats. It would have been nice to have a newer plane."
Cons: "There were no individual screens on the seat backs, Sono entertainment system . the whole plane had to watch the same movie. Also no wifi or access to other entertainment"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Cons: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
Pros: "The crew was nice and everything went well when I was on the plane."
Cons: "I booked this as Finnair flight. Finnair is in terminal 5 (international) at ORD. There was nobody at the desk... I was getting nervous. I had to look at my Kayak app for info about my flight ... It was operated by American Airlines out of Terminal 3. I barely made my flight. You should be more explicit on the front end so these mess ups don't happen."
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Cons: "Plane was too old, flight attendants were rude"
Pros: "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
Cons: "I liked everything"
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
"Everything was good"
"Checking was smooth, staff generally all friendly, boarding a bit disorganized (I heard no announcements), plane clean and modern, etc. Check-in could potentially have been this easy though because the flight was pretty empty. You have to pay for everything including blankets, pillows, headsets to enjoy the (free) entertainment, any food, etc., but that was expected, and I have no issue with that. However, not even offering any water during the flight is crazy on an nearly 8 hour flight, especially for our kids. You can go ask for it, but they are not coming through to offer you any, presumably because they are trying to sell you drinks."
"Food absolutely disgusting. Seats rigid and not comfortable. Aisle narrow so constantly getting bumped by everyone passing and I’m normal size person. Like flying Madrid to US direct."
Cons: "The food abs the service provided by iberia representatives at the counters at the airport"
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Pros: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Cons: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Pros: "Boarding was seemless and nice"
Cons: "There was a delay which was communicated, inflight entertainment could have been better"
Pros: "Great customer service"
Cons: "The seats are really small. Even for people not considered tall."
Cons: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Cons: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Pros: "Good was decent. Didn’t need to schlep big bag of snacks."
Cons: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "On time, check-in fine if you allow plenty of time, leg room good,"
Cons: "Choice of movies, food mediocre"
Pros: "Excellent crew and comfort during flight."
Cons: "Confusion at time of boarding."
Cons: "I can’t rate it is it left without us"
Cons: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Pros: "Flight time"
Cons: "That I fly in Tourist"
Cons: "We have to spend almost one hour because of delay"
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."
Pros: "Short flight and on time"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Cons: "old plane not comfortable"
Pros: "Everyone is doing his job correctly and nicely. Nothing special to add"
Pros: "The crew were friendly."
Cons: "The delay"
Pros: "The entertainment was probably the best part of the flight."
Cons: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."
Cons: "Bumpy ride in parts."
Pros: "NOTHING, now waiting in airport for four hours."
Cons: "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"
Pros: "The flight itself was fine"
Cons: "The agents at check in were rude and unhelpful despite the fact that I was traveling business class. One even tried to tell me what it is like to fly in the US, that it is worse than in Spain."
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Pros: "Great array of entertainment. The food was tasteful."
Cons: "No clear direction when attempting to board. Several passengers were unaware of what to do. Couldn't find the reclining button."
Pros: "Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age."
Cons: "The flight crew only cared about their first class passengers."
Cons: "I left a day later. No effort made to change flight."
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Pros: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Cons: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."
Pros: "The plane, food and entertainment were satisfactory."
Cons: "Outbound flight TO Paris was cancelled."
Cons: "My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Everything was above what I experienced with other airlines."
Pros: "I was pleasantly surprised by the amount of legroom. Service was pleasant."
Pros: "Excellent service!"
Pros: "On-time with excellent service. Clean."
Cons: "No issues."
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Pros: "These were actually American Airline Flights 90 and 89. I really had a very good experience with American and though they tend to be more expensive they seem to be worth it in terms of comfort and amenities. I am willing to spend the extra money on Anerican if they continue to provide better than average service."
Cons: "I was wondering why I paid Iberia for an American Airline ticket. I wondered if this was some way to avoid paying taxes by funneling an US registered corporation fees through a Spanish registered corporation. It didn't make sense to me. I'm not a huge fan of legal games to avoid responsibilities. Still, very good flights."
Airlines flying from Santiago to Manchester have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santiago to Manchester
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