Stewardess was not attentive at all asked for a bottle of water never came by 15 minutes later I asked her she said that she forgot there was only 12 people in first class and two stewardess unacceptable I ordered the fish was the last person to order. They said that they did not have any had to have a different item pasta at the inside of it because I was diabetic. Worst experience I ever had will never travel this airline again.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
Everything went smoothly, and we even arrived 40min earlier than scheduled, on an Orland-Madrid route.
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
Good Poor. service onboard No food. Low quality for economy plus
Basic service for a decent price, all amenities are à la cart
Horrible almost missed my flight because my 1st flight was delayed. Airline crew is so unprofessional. The people on the plane do whatever they want kids running screaming. Will never fly this airline again Suitcases never arrived
Even in the premium economy, I found the seats incredibly uncomfortable. I hated that booking through Kayak, it wasn't clear that it was a Level flight, not Iberia. Everything felt cheaply made and not at all worth the airfare we paid.
There's not enough leg room in economy class. The seats are very narrow as well.
Very good staff members with sincere passion and responsibility in their job.
They had us seating down for one hour just waiting on the plane
Crew was good. Seat was worn but overall okay. The infotainment system is outdated and needs to be updated. BA should provide free WiFi for club world/business class passengers.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Check-in experience, for business call please provide a premium experience
Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.
Overall it was not a pleasant experience, I was given the middle seat even though I asked for a change they didn’t honor
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
We spent twice as long on the runway waiting to take off as we did in the air.
Economy plus was a very enjoyable experience. Lots of room and the crew were fantastic with the kids. We even got a chance to meet the pilot
