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Good Poor. service onboard No food. Low quality for economy plus

There's not enough leg room in economy class. The seats are very narrow as well.

The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.

The incoming flight was delayed and that trigger the luggage to miss this flight. We got the luggage 6 days after arrival.

When our first flight was late, meaning we missed our flight to Madrid that day, American rescheduled us for the next flight the next day, gave vouchers for meals and hotel, and lounge access.

I am quite satisfied. The flight was on time and landed early. Staff was friendly.

Flight was delayed by well over an hour. Communication was terrible.

My wife and I paid for seat selection to be together. My wife and I were on separate rows and the excuse they gave was they changed the plane. Also, I have celiac and asked for a gluten free meal in the ticket profile which they did not have.

How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.

The boarding process was horrible. As a business class passenger I had to stay the long line after the gate doors because the was no special priority boarding. After the full of people bus stop near the plain nobody from the stuff was organize passengers on the ground before the plane. All passengers from economy class were using the first ramp and passing business class to rich their seats in economy class. But at the same time the second ramp to economy class seats was absolutely free. Bed selection of vine. At the beginning of dinner Cava was finished. The food was very simple for business class and not tasty. It is impossible to serve grilled beef in bouillon instead of creamy souse. Instead of espresso I got filtered coffee from the pot. Second meal during 12,5 hours flight as a small piece of tortilla is too small.