Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
Surprisingly the coffee was pretty good and they had a gluten free bar handy!
Delayed, then set on termac before taking off for 45 minutes. After landing had to sit on termac for another 30-40 minutes. Total disaster of a flight
Overall I had a good experience on my flight. Boarding was generally good and seemed pretty efficient. Initial selection of seats was an extra charge, so the seat I was assigned was not optimal. Turned out to be okay and I was able to get up a little to stretch. The crew were great and friendly. Food & snacks served on the flight tasted nice and good sized portions. I would take the airline again. If able it can be worth upgrading from the economy class for longer flights. Or if you need consider paying to choose a specific seat.
Crew was excellent. Comfort seats not as nice as other kinds of planes.
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
The food was good. I ate gnocchi with marinara sauce and cheese, salted caramel tiramisu. And later in the trip cheese calzone. I watched 3 movies. The selection is really good. Have new and old movies. The flight attendances were nice and cordially. Overall the 6 hours trip was really pleasant ☺️. Planning the next trip.
More extra space was awesome. Even though I was on the first groups to board, bin compartments were already occupied by passengers seated on other seat numbers. That is unacceptable.
The plane was frigid, and leaked water from the ceiling all over me and my seat.
Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
Basic service for a decent price, all amenities are à la cart
Flight delayed Service could be better Iberia staff are not really friendly
Being a platinum member and having reserved an exit row I was bumped into a middle seat which should not be allowed. On top we landed 10 minutes early to wait 45 minutes on the tarmac at Heathrow. I used to love Iberia, loving it less and less
No air, volume on my screen was jumping all over the place
Very poor experience the flights were delayed and poor. I think we should have been upgraded on the next flight. I don't think we will be flying again you coming or going in the states and out of the country. This was a nightmare I realize that the flight wasn't so expensive but I still think we should be given at least a third back for the cost of this experience
Flight was delayed by well over an hour. Communication was terrible.
it would good to have at least something to drink...
How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.
