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Pros: Promptness in service!

Cons: Food

Pros: Premium Economy was very comfortable

Cons: Food was delivered in a hurry just after we embarked A bit more relaxed would have been better

Cons: Hotel was rubbish

Cons: Very cramped business set with no place for storage. Comfort is good though

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Confort and kindness

Cons: It was too cold

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Pros: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.

Pros: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!

Cons: Food!

Pros: Crew was great, everything was timely and efficient.

Pros: Great entertainment options

Cons: No internet from Chicago to Iceland didn't help

Pros: In general everything is very good- clean, professional, friendly.

Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Pros: The overall experience was okay, no food service and seats were not super comfy.

Cons: More leg space for a long flight and free snacks.

Cons: Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board

Pros: The crew was good and the seats were fine.

Cons: It was a short flight but it would have been nice to have a glass of water.

Pros: On time Easy and no issues

Pros: Friendliness

Cons: Food selection

Cons: I adore delta! Great airline, I fly delta whenever possible

Cons: Appreciate the communication from pilot when on tarmac

Cons: It was fabulous as always! Thank you. I love Delta!

Pros: left on time and arrived on time

Pros: Nothing stands out

Cons: Plane also delayed

Pros: Nothing

Cons: They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight

Pros: Upgraded

Cons: The plane departed 1.5 hours late due to crew issues.

Pros: Nothing

Cons: They should tell about why they are postponing the flights constantly. Just a flight delayed 4 times and no explanation.

Pros: Brand new A321 Neo

Cons: Couldn't find a way to recline seat

Pros: The flight was on time and landed early

Cons: The bags could have come out earlier and the food could be better

Cons: The breakfast scone was disgusting but dinner was great!

Pros: Wasn’t a crowded flight so had room to spread iut

Cons: The food choices

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Comfort

Cons: Internet

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Cons: Time

Pros: Great crew members. Very friendly and helpful.

Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Pros: Crew was good. Seat uncomfortable and hard.

Pros: quick and easy flight

Cons: no entertainment screens at all!

Cons: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Pros: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Cons: Great crew this time.

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Cons: Time

Pros: Muslim food

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Cons: I like everything about the flight

Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.

Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.

Pros: The flight was on time and landed early

Cons: The bags could have come out earlier and the food could be better

Cons: Legroom was no better than economy class

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Cons: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.

Pros: Flight delayed. Missed connecting flight

Pros: Great flight crew and smooth landing

Cons: Pretzels are not a good snack