Very helpful crew, including airport people, getting us in wheelchairs and working so hard to get us where we need on time!
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Flights were extremely delayed, then canceled, our baggage was lost due to this and the service reps at the counter couldn’t be bothered to help us put in a missing luggage claim.
Nearly every flight was delayed, I missed a connection at one point and the solution was unbearable. Added nearly 12 hours of travel time to my itinerary and was given no recompense.
Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.
So poor I will endeavour to never fly with them again. Booked flight direct with Lufthansa, LHR to Leipzig, with stop in Frankfurt. Transfer in Frankfurt, via app and website was a '9min walk'...it, quite simply is not - it was a complete terminal change, with passport control & 2nd security check. No guidance provided by gate staff. Missed connection (despite agents at passport control granting line bypass and running for 750m). No assistance from gate agents at missed flight (along with approximately 15 other passengers that didn't make connection. Lufthansa Service Centre staff helpful - their manager was not, stated it was our fault for not leaving enough time to make transfer, revoked compensation....err, how are we supposed to know about construction, new security procedures, late gate changes??? Really??? We went were airline sent us, at pace, they messed up (twice on both legs of journey). Will avoid at all costs in future.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
They offered water and chocolate I would have preferred a sandwich.
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
