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Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
The flight was fine. Unfortunately, the seat entertainment (movie/TV/game options) was malfunctioning for some reason, so movies weren't an option on that flight. On the flight to my destination, it was working all right, but I never used it because I couldn't figure out how to make it work. It would be helpful to have better instructions for those of us who aren't too skilled at such things. Other than that, no problems. The crew were courteous, the food was decent, and they got us where we were going on time, or even a bit early. I would use them again.
I was unable to input the API information in online. I phoned and a member of staff input it for me, however when I went to check in online was told that I had not entered the API needed. It took 7 seperate calls to get all the information added. I added bags separately to booking the flights. When I went to check bags in at the airport and print the lable the machine kept telling me I didn't have bags, despite the online information telling me that I had. A helpful member of staff at Gatwick sorted and printed the lables.
Boarding ,checking in was easy and quick . Comfort was not good.
I don’t know whether it’s 24 hr or 48 hr the check in process opens. I could not get the seats I wanted in business class. Passengers weee annoyed when I had to jump over their feet to go to rest rooms and the air hostess had to disturb passengers on sale to serve passengers in middle seats . This was from lax to Heathrow
You lost my luggage on the trip to Dublin and again on the way back, still waiting on luggage.
2 hours delay & 1 hour stuck on the plane because the airport didn’t have a bus to pick up the people. So I lost my connecting flight…. really bad situation, because the service was really bad in London.
The flight and the staff was excellent. Only bad thing is no entertainment and you have to pay for anything other than water.