Cons: "Seats were very uncomfortable"
Cons: "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."
Cons: "Announcements at gate..only one long line..didn't know what was boarding.."
Pros: "The price, the crew"
Cons: "The terminal without air conditioning in Bordeaux was a mess, due to construction and size. It felt I was being penalized for using a low cost airline."
Pros: "Easy flight time and Luton airport is small and manageable"
Cons: "Cleaner plane"
Pros: "The calzone (food)."
Cons: "Boarding is ridiculous. No direct access to the plane. They make these things called jet ways... start using them! Also the crew said the front bathroom was not in service then proceeded to allow the captain and crew plus a few passengers to use it."
Cons: "The flight was delayed twice There are always delays"
Pros: "Crew were excellent and the flight was without faults"
Pros: "Punctuallity & cabin crews"
Pros: "The flight crew was decent."
Cons: "The gate crew seemed frazzled and at times rude"
Pros: "It was average"
Cons: "The hour delay"
Pros: "Our flight was delayed two hours due to mechanical issues. They were very apologetic - customer service was great."
Cons: "Delayed flight"
Cons: "The flight was absolutely fine, although late. There was no entertainment on board. All food and drinks were for a fee. Crew was great."
Pros: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Cons: "Terrible customer service. Staff is very poorly trained and just lacking in every regard, from those attending to baggage check to those supposedly assisting with customer service. The airline takes no responsibility for the actions of their employees and leaves everything at the expense of the customer, even when the airline / it’s poorly trained employees are to blame. They left me stranded in a foreign country overnight with no accommodations and just complete and utter disregard for what had actually occurred. By far the worst experience I have ever had with any airline, ever. Beware. Their rules for checked baggage are ridiculous. Nothing is worth the money. I spent less on a 4-star hotel the night I was stranded than the airline charged me to check my bag. I initially paid $107 online to check my bag which was insane enough as is, but despite the fact that I had already purchased the extra large checked-bag option, I was charged an additional €80 at the airport since there was apparently no record of me purchasing the XL bag option (except for on my flight invoice as well as on my bank statement, of course). As a result, after seeking assistance from multiple employees—each of whom couldn’t have cared less—and paying the additional fee, I missed my flight (which was a CONNECTING FLIGHT) because they finished boarding early / closed the gates early. Their lovely cutomer service then proceeded to tell me (as I embarrassingly wept and sobbed), that I must purchase a new flight ticket, before also happening to mention that seeing as though it was almost 12pm, they were doing me a favor by waiting for my decision since I was delaying them from leaving work, as it was the end of their shift. All in all, because I missed my connecting flight, I then missed another flight, as well as a train I previously booked. I not only had to purchase a new flight, but also a hotel room, a taxi to the hotel since the airport hotel was fully booked, a taxi back to the airport from the hotel, and another train ticket, in addition to the obvious necessities such as food and water. All without even an apology from the airline. To make matters worse, once I was finally on the newly booked flight, I was not offered a single refreshment. No food, no beverages, and in fact, was actually ignored by the flight crew as they served everyone around me. EasyJet turned my long 16-hour journey into an exhausting and overall miserable 72+ hour journey due to their complete insolence. Never again......"
Pros: "Kept well informed about ghastly delay"
Cons: "3 hours 11 mins late arrival at destination"
Pros: "We were pleasantly surprised with how comfortable the flight was and the efficiency."
Pros: "Adequate for short flight"
Cons: "Cramped seating Long wait on jet ramp"
Cons: "We were stopped and told that we had to repackage because my small shoulder bag and my wife's purse were too large and constituted more than one carry-on. We repacked as best we could, considering our suitcases were full already. Not good enough! We were charged sone 70 euros extra. As our bonding proceeded we saw more than several people with larger backpacks and purses than we originally had. Never again for easyjet!"
Pros: "Exactly as the title says. Really quick."
Pros: "Flight left Edinburgh on time and arrived on time that’s something that doesn’t happen to often and the crew were really friendly"
Pros: "On time"
Pros: "The flight itself was quite quick and the staff on board were very nice"
Cons: "We boarded really early but the plane hadn’t arrived and we were made to wait in a corridor, we boarded at about 9:30 when we were supposed to depart at 8:55, we departed almosted an hour later than expected (9:45) which made a huge difference and unfortuntely we missed the train from luton and the last tube in London."
Pros: "Forget the flight, think where you’re heading!! Old Lisbon, Chiado, is well worth a visit. Almost seems like time stopped with all the architecture. People are friendly and not too pushy while selling you intems. Well worth a visit as a city break. B&B €25 for two per night!!"
Cons: "What would you expect from a great name? Still have to be disappointed! But while in Lisbon learn some words in Portuguese. They’re essential. If they see that that you’re making an effort, they’ll appreciate it more. Speak in foreign and straight away your price rises!"
Cons: "They didnt give me to carry laptop bag too. Only one hand carry include."
Pros: "Crew ok."
Cons: "Automated baggage drop off No one to help with bags. Very late. Sat on plane for ages before lift off. Slow to get a drink. Hardly time to drink it. Very uncomfortable and annotingz experience."
Pros: "Nice crew"
Cons: "Late for return and arrival flight"
Cons: "Flight late again, plane filthy. Not good enough."
Cons: "Boarding halfway through was delayed, had to wait on the ground at Bristol for some unknown ground staff person to turn up before we could disembark"
Cons: "They charge 47Euros for Hand Luggage if you don't pay for it when you check in. You are only entitled to one personal item (your purse or small bagpack). Read their website carefully before booking. They charge you for everything- even a cup of water. I booked travel for someone who needed assistance, but the lady at check in counter was too busy scolding me about all their rules, that she never got wheelchair for us. It was the WORST EXPERIENCE EVER. I don't recommend this airline for folks traveling from the USA with lots of luggage. This works well for Europeans making short weekend trips that are less than 1hr to destination. There are better, friendlier airlines on the market."
Pros: "Good flight - nothing much to report other than it was a flight without any hassles."
Pros: "I upgraded to premium seats in 3rd row lots of legroom and get to board first. Friendly staff Nice food and drinks selection I like their model and would use again"
Cons: "They prboaded us but made us wait on the hot jet way for ever which I did not like"
Pros: "It was cheap and good timings"
Cons: "Wait for boarding. The new layout of plane, toilet was narrow"
Pros: "The flight was comfortable and the staff were very pleasant! The flight was very smooth hardly any turbulence at all!"
Cons: "I was put in the awkward situation of trying to stuff my handbag in my carry on suitcase because apparently with eastJet you can only bring one bag on not even a small hand bag. Unfortunately my friend had a backpack and could not fit it in her carry on suitcase and we were then charged an additional £45. EasyJet should make it more clear that only one bag is allowed on the flight as many people were not aware of this and everyone had to open their bags and try to stuff everything into one bag. Unsure why this is a rule as most other airlines allow a carry on and a small handbag considering the space by my feet was empty because I had to shove my handbag/purse in my carry on which was stowed in the hold anyways because they did not have enough room for it. Very disappointed and will never book with EasyJet again."
Pros: "We called and spoke to a live person! Nice check in! No frill, cheap flight. On schedule!"
Cons: "A bit of a cattle call rush to board because there is not enough room for everyone's carry on."
Pros: "nothing. being late is a nightmare"
Cons: "I was late to connect with another flight and I spent a night in the airport."
Pros: "They even sold tickets for the Gatwick express to London while we were waiting to board asst the hasta in Edinburgh Scotland.that saved us the line at Gatwick.much appreciated."
Cons: "Easy jet lands at north terminal.you must take a shuttle to the south terminal to get the Gatwick express train."
Cons: "i was told by Easyjet that no flight for me on that day. I had flight from lisbon to frankfurt also. The customer suggested to buy ticket of TAP portugal which I did. Told to apply for compensation by email. Please help me in this regard. It was bad experience."
Pros: "Excellent value, friendly staff! Great bargain!!!"
Pros: "We had difficulty trying to add baggage fare for our flight from Funchal to Lisbon and do I thought I would settle it when we hot to the airport. This was not such a good idea I discovered as they charged $94 euros for one large and one small piece of luggage. Almost as much as the fare itself. I have flown on many airlines in many countries and have never experienced baggage fees this high."
Pros: "The crew was wonderful, and boarding relatively easy."
Cons: "I waited over an hour after the flight to pick up my luggage- something that is completely unacceptable to me."
Pros: "Airport facilities in Edinburgh. No waiting time at security. Water fountaine after security."
Cons: "Plane was delayed by nearly 1 hr. No information of it until 15 min before the scheduled take off time, inspite of me signing up to text alerts at the flight booking. Boarding via bus and just 1 staircase. Passengers with children under 5 years announced to board first, but no chance as no way through unorganised crowd of passengers waiting."
Pros: "Put us into hotel in Madrid, because of redirection"
Cons: "Delayed departure and, when checking in at Madrid airport, total confusion, lack of direction to (tired) passengers and minimal staff"
Pros: "friendly service at counter"
Cons: "the way attendants treated us when boarding deep contrast with peaple in the counter"
Pros: "Quick boarding, pleasant staff"
Cons: "The bus to terminal on arrival. The seats are tight but it was only a one hour flight, probably uncomfortable if longer hauls"
Pros: "Flight was low price and the cabin uncrowded."
Cons: "Boarding the flight in Edinburgh was delayed by forty minutes. Delays at Gatwick waiting for coaches to arrive before we could disembark and get to the terminal."
Pros: "Flight to Luton was great and even though we arrived at the gate when boarding had commenced, staff were still helpful and gave us priority boarding. Return journey was an hour which was really cool but alas..."
Cons: "...all the time savings I thought we'd made quickly evaporated after landing - we couldn't disembark until over 15mins after landing and another 45mins to reclaim baggage. With two children aged 3years and 6 months, the experience wasn't really great at all. Only reason why I'm not giving less than 3 stars are for the positives mentioned above."
Pros: "The flight was really fast!"
Pros: "I really enjoyed my window seat. The flight was on time and sightly early which was great."
Cons: "I didn’t realize it was an outdoor boarding process so i wasn’t prepared for the rain. But i will be ready next time!"
Pros: "The Low price of the tickets."
Cons: "The flight was a bit delayed. Upon check in, I was charged 20€ for one small luggage that I had whereas I am suppose to be entitled to 1 free hand carry luggage. Many passengers were surprised and upset including me. I will NOT be booking a flight with Ryanair anymore!"
Cons: "the heat in the cabin was unbearable"
Cons: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Pros: "On time"
Cons: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Pros: "Inconvenient all, no aplogise of delayed Flight as like the turtle!"
Cons: "To prepare on time!! Plz Eeven though I’ve booked more planty of time for next plan, it was late because of too much delayed"
Cons: "RYanair always delayed (1h30 delay inbound, 2h delay outbound), that company is a disgrace"
Pros: "We got there."
Cons: "Service was not great. The baggage allowance was lower than other airlines, forcing us to repack before we checked our bags. Checking in online was mandatory-something that wasn’t very noticeable in the email when we had a million other trip details to attend to so we didn’t and ended up having to pay a fee to check in. Ridiculous. My wife and I were not seated together even though I booked both tickets together. The inexpensive upfront price of the flight is not worth it since they will trick you into paying in other ways."
Pros: "The price"
Cons: "Confusing baggage policy. You are told to take your bag to the gate where it will be taken and put in the hold. It is not made clear that this bag must go through security with you and therefore cannot contain liquids. We had to jettison a lot of toiletries. When we got to the gate we were allowed to take the bags on anyway. What is the point of this?"
Cons: "A horrible airline. They charge you for everything, you have to pay a checked baggage fee for both ways. I bought a round trip ticket, if I'm bringing luggage, I'm going to want to bring that luggage back with me. You have to pay if you have more than one cabin bag, everyone boards at the same time, the plane is cramped and old. The landing was just us slamming into the runway. I can't tell you about the staff because I never saw anyone that worked there"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pros: "My own boarding was went ok"
Cons: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Cons: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Pros: "Not much"
Pros: "Good flight with no turbulence. Checked luggage came out fast."
Cons: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Cons: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Pros: "Ship flight"
Cons: "Flight was delay, and I don't see crew doing the best to make the people confortable. Or happy to flight"
Cons: "Having to pay to use the toilet on board"
Cons: "Delay was make rest of trip worse cos my other communication away without me. And I have to find alternative way"
Cons: "Always delayed and poor services"
Pros: "Standard Ryanair flight. Usual boarding etc. No problems."
Cons: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Pros: "Fast boarding. I exchanged place with a stranger with no problem ."
Cons: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Pros: "She was the most miserable and unfriendly person I have ever met! Why has she chosen a customer facing role?????"
Cons: "Air stewards, all very chatty amongst themselves but no time for their customers!!"
Pros: "Getting off the plane at the other end, eventually."
Cons: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Pros: "Crew jokes eased the tension after the flight was delayed"
Cons: "Flight delayes"
Pros: "If you pay for priority boarding you do expect to get first on the airplane But you go with everyone on the bus and since you got first you are among the last to board ...what the point to pay than?"
Pros: "On time."
Cons: "Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together."
Pros: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Cons: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Pros: "Flight was good."
Cons: "Boarding area was completely full with no where to sit because there wasn't enough seats for the amount of people."
Cons: "This was the WORST flying experience of my life. You have to check in online otherwise they scam you out of tons of money. Seems pretty straight forward right? WRONG! They don't send you an email when it's time to check in. They will also send you on a wild goose chase through an airport and have NO CUSTOMER SERVICE WHAT SO EVER. I will never fly with them or their affiliates again."
Pros: "The one flight attendant was nice and apologized for the behavior of others."
Cons: "The check in crew forced me to check a bag that I was able to put under my seat on a previous Ryan air flight two days before this trip. They would not even let me talk to cabin crew to see if there was room. I eventually took out all my valuable belongings and brought them with me onto the plane. After having a very rude interaction with two different people. One even said "don't tell me how to do my job." Then when I got on the plane there was plenty of room for my backpack. The floor was incredibly dirty with chips on all over the ground. We then sat on the tarmac for half an hour. I could not believe how rude the check in crew was, they would not even listen to me explain that I had put the exact same backpack under my seat two days ago. Completely absurd."
Cons: "More than 4h late. First and Last time on raynair"
Pros: "Cheap before extras. I think I'd rather pay more for better quality airline."
Cons: "I've had three flights with Ryan Air this week and every one has been so unorganized and stressful. The boarding process is slow, and a lot of getting in line and standing for long periods of time. Even with open seats they don't boom groups together (when they book at same time). I assume to get more money to switch but this just leads to masses of people trying to swap seatings during boarding. The landings on all three were rough, I fly a lot and have never had an issue and these landings were concerning. One they came into fast and had to pull up quickly to avoid landing."
Pros: "I liked the price."
Cons: "I understand no meal on a 3 hour flight. However no water was offered. Also don't understand the check in fee. Had to go to desk anyway for visa check."
Pros: "Arrived on time after leaving late"
Cons: "I was too tall to be sitting beside two very big people"
Pros: "Short flight"
Cons: "Did not receive an email from Ryan air. Arrived at Edinburgh airport and was told that since I did not check in and it was within 2 hours of the flight, I would have to pay 50 Euro per passenger to check in. There were 3 of us. I had previously paid for checked bags and to reserve seats. Sneaky way for an airline to sucker people out of money. Have flown Ryan air before. Will never again. Unfortunate. Staff was welcoming and flight was comfortable. Not a reflection of employees. 100% reflection of upper management."
Pros: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Cons: "Printing my boarding pass at home to make sure I didn't have to pay a 50 euro fee. It's hard enough to do it right before you leave, but we couldn't print anything for the flight back to Brussels."
Pros: "The plane made it to Las Palmas"
Cons: "8 drunk women shouted and disrupted other's quiet"
Pros: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"
Pros: "That it will be the last time we fly RyanAir. Theur motto low vist simple isca joke only if u have no luggage and do mot eat. Everything is nickle dime even pay forcacdrink of water. Even though purchased priorityvboarding and wheel chair assist, we were coerced to check our rollers and the chair assist was late and deplorable! The crew spends more time hawking food duty free and lotto and does not even collect waste. No flight info at gate. Aisle passenger allowed to have a bag that did not fit underr seat between his legs whole flight in controvention to safety rules!"
Cons: "four hour delay--missed my appointment"
Pros: "The flight was fine. The on board staff was competent."
Cons: "I was not able to use the flight to Edinburgh so this information pertains to my flight from Edinburgh to Dublin. Myself and two friends on the same flight arrived at the airport very early because we were warned we needed extra time for customs. Little did we know that the extra time we needed was to make sure we didn't miss our flight due to the incompetence of the Ryan air staff checking baggage. But actually even before that, you need to be aware that you'll pay another $15 if you are in the same situation we were in and are unable to print your boarding pass. When we arrived to check baggage their automated system was not working. This appeared related to payment however there didn't appear to be anyone in the long line able to do this. We were subsequently sent back and forth about six different places in order to Just check our one piece of luggage each. One of my friends was directed to a separate line at one point and the agent started yelling at us while we were in line. There was only one poor woman who knew what she was doing having to handle several of us who were angry (not just us), as well as a long line of passengers trying to also check their bags. As I said I would not fly Ryan Air again if you paid me! In the long run you pay more between their "extras" and the aggravation."
Cons: "The most horrbile airline with the most unprofessional staff and employees I have ever seen in any business including airlines. Due to their technical issues with their computer systems and staff who were being trained on the spot, we ended up missing our flight and they were not accomodating in any form to help us with getting on the flight when they really could have. they were rude, unprofessionla, and did not care. our experience with them was like a bad dream."
Pros: "The intercom system was of such quality that it's was barely possible to understand what the flight attendants and captain were saying. Also, quite a lot of advertisement on board with high volume, which I found annoying. Overall a good flight."
Pros: "The pilots had excellent take-offs and landings both ways."
Cons: "Upon arriving at the airport, I discovered that they will not print your boarding passes -- unless you want to pay $66 per ticket (I printed at computer station for about $25). Baggage charges were also a surprise: you have to pay to check your bag separately for the out and return journeys -- to the the tune of $51-66 each way. $6 to pick a seat (a necessity since I had my children along). My $53 city hop wound up costing me about $183. Times that by 5, as I had my family along. That and the entire flight, the crew tried to sell me stuff. Never flying Ryanair again."
Pros: "The price"
Cons: "Delayed and we missed our landing."