Pros: "Premium Economy was very comfortable"
Cons: "Food was delivered in a hurry just after we embarked A bit more relaxed would have been better"
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Pros: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Cons: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Cons: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Pros: "Good seats at back of plane"
Pros: "Crew was friendly and professional, food was quite good as far as airlines go, chicken korma not bad at all."
Cons: "The premium economy seats are hard, and you really notice that on a long-haul flight. It was at least spacious and offered a reasonable degree of recline. WiFi was expensive and unreliable."
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "All the flight attendants were so friendly and helpful! Nothing"
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Cons: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."
Cons: "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."
Pros: "Boarding was easy, crew was laid back. Not much else to say about a 1 hour flight."
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "The modern plane and comfortable seats, fast boarding with little queue"
Cons: "The new strange self check in and baggage drop proceedure"
Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Cons: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Cons: "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Cons: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Pros: "Crew was great. Process of boarding and disembarking was fine."
Cons: "Space in regards to seating is inadequate"
Pros: "Good experience."
Cons: "Rude flight crew!"
Pros: "The subject says it all."
Cons: "Went through vayama, for this booking. Arrived for a 1:45 pm flight, which I had paperwork for. Jay Informed me, that a flight change to an am flight was emailed to me in December! No follow up email....say a week before?! Like all the other booking sites I use. Spent another night, in Ediinburgh, plus much money for new tickets. Two airport layovers. Will never go through this site again, rate it poorly and not recommend. Thanks, Vickie Varney"
Pros: "There was sufficient leg room in seating."
Cons: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Cons: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Pros: "Great crew, pleasant flight"
Pros: "Food and service was great. Pilot made trip smooth"
Cons: "Boarding at edinburgh was confusing."
Cons: "Boarding security very bad"
Cons: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Pros: "I expected a wonderful experience with British Air but unfortunately our flight from Edinburgh was delayed , missed our connecting flight from Heathrow. We were put up in a hotel by BA and arrived st Heathrow to find our replacement BA flight was delayed because of fuel issues. Still sitting and waiting."
Pros: "It was the beginning of school holidays so mobbed but we all got on the plane"
Cons: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Cons: "The queuing process was not efficient, the packing of people on a shuttle bus was dangerous with the number of people squashed onto the bus and then we had to wait on the bus for quite a while for the determination to be made that the flight was ready. Once on the flight, the hanging flap that separates the first class from economy, was loosely hanging and rattled fiercely and on lift-off swung back toward our faces. We had to pay 4 pounds for a coke and weird coffee. Then we had to circle London while we waited to land because of the IT mess in London."
Cons: "You can't even get a water to drink without paying"
Cons: "Not many choices on direct flights from Edinburgh to Shannon our final destination. Waste of time having to fly to London first for a connecting flight"
Pros: "Good and professional services. This flight was a short one but everything went as expected."
Cons: "I don't like the LHR airport as the layout is confusing and too big. The shuttle between terminals are not easy to take."
Cons: "Had to pay for any food or drink."
Pros: "Flight was comfortable. Reached 20 mins before time Leg space was ample."
Pros: "The service"
Cons: "Small sits for three people"
Pros: "Efficient check in and boarding. And friendly staff."
Pros: "It was a short flight, so didn't need much."
Cons: "Charged for food, even water. Boarding pass had one gate, but flight actually boarded from a different gate. No one there to tell us, no announcement. Good thing I checked board. No entertainment system."
Pros: "Great crew and service"
Cons: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Pros: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Cons: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."
Cons: "Little close on the connection"
Cons: "Not cancelling this flight and 5 other flights."
Pros: "Easy flight time and Luton airport is small and manageable"
Cons: "Cleaner plane"
Cons: "The flight was delayed twice There are always delays"
Cons: "Delay at departure one hour, long queues in Luton at passport control"
Pros: "Easy boarding and flight. The onboard meal deal tasted alright and wasn't as had value as I'd expected."
Cons: "Not the most comfortable seats but bearable for a few hours if you're not trying to sleep."
Pros: "It was average"
Cons: "The hour delay"
Cons: "The seats not comfortable for such a long flight, especially compared to bue air on the outbound trip"
Pros: "One time"
Cons: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
Pros: "Kept informed about delay"
Cons: "The plane was delayed 3 hours so booked another flight with another airline"
Pros: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Cons: "Late again!! This flight has a 100% record of being over 30 mins late!"
Cons: "i think the whole airline companies are losing the idea of providing simple free tea or coffee."
Pros: "The EasyJet crew are always excellent - friendly and welcoming."
Cons: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Pros: "A much better return trip than the one going out so overall we were very happy."
Cons: "Delayed again. I do accept that most of the time delays are out of the control of the airline but it still detracts from the holiday. One drunk on the plane is still one too many, especially when they fall into you as the one on our flight did to me."
Pros: "Staff and flight was excellent no complaints"
Cons: "Flight was delayed by 2 and half hrs and staff at the gates where really unhelpful when asking about information. It seemed forever getting on the plane from gate . We were waiting inbetween boarding gates and getting on the bus in small room with no room to move and still pushing more people into the room. Really unhappy."
Pros: "The flight to be on time for once"
Cons: "That this flight is ALWAYS LATE"
Pros: "Kept well informed about ghastly delay"
Cons: "3 hours 11 mins late arrival at destination"
Pros: "We were pleasantly surprised with how comfortable the flight was and the efficiency."
Cons: "Delayed, limited food menu"
Pros: "The crew were good. Friendly and worked hard throughout the flight."
Cons: "Check in at Antalya was late opening, very disorganised and seemed incapable of dealing with what is a relatively small aircraft. Not easyjet’s fault, but Antalya is very poor, very much like the Greek island airports. Flight was a about 2 hours late."
Pros: "Helpful staff"
Cons: "At first we had no seats as the plane was one row shorter than the one booked, so we had to wait. It turned out there were 3 free seats on the back row so my son could have a window seat for his 2nd time in the air."
Pros: "Their friendly service was great"
Cons: "leg room might push me out of their great airline"
Pros: "Exactly as the title says. Really quick."
Cons: "While clearly my lack of attention to detail, I do not mind Heathrow / city / Gatwick, so when I saw a deal I took it. On my return flight I discover that it is to London Luton, and not one of the 3 ACTUAL Airports in London."
Pros: "Flight left Edinburgh on time and arrived on time that’s something that doesn’t happen to often and the crew were really friendly"
Pros: "The flight itself was quite quick and the staff on board were very nice"
Cons: "We boarded really early but the plane hadn’t arrived and we were made to wait in a corridor, we boarded at about 9:30 when we were supposed to depart at 8:55, we departed almosted an hour later than expected (9:45) which made a huge difference and unfortuntely we missed the train from luton and the last tube in London."
Pros: "The crew and flight experience in general was nice"
Cons: "3 hours delay! Also, few people got a 5€ bonus (for food/drinks) but most of us didn’t know about it."
Cons: "EasyJet over booked and said that there were no seats available for us. After arguing we eventually boarded. Only to find there were very disruptive and drum passengers sitting behind us."
Pros: "You get what you pay for. That is exactly what easyJet is. Do not accept anything more. Some passengers decide that they are allowed 2,3 even 4 pieces of hand luggage! That annoys the crew and they make EVERYONE check the sizes of the luggage. That is just annoying. You know you’re only allowed one piece. Why bring more? To get from a to b this is the best service you’ll ever find. I have used it many time and have had no problems, personally. It’s amazing value for money."
Cons: "Annoying people who think that they can get away with more hand luggage. It’s not going to work. Stop doing this as the crew will make you put it all in one bag. It’s not worth it!! Pay for an extra bag if you need to!! It just annoys the rest of us!"
Pros: "Reasonable price. On time- in fact we left early"
Cons: "Passengers tend to be slow boarding as they are not frequent travellers"
Pros: "Crew ok."
Cons: "Automated baggage drop off No one to help with bags. Very late. Sat on plane for ages before lift off. Slow to get a drink. Hardly time to drink it. Very uncomfortable and annotingz experience."
Cons: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Cons: "Flight late again, plane filthy. Not good enough."
Pros: "The fact that it was on time which is unusual between Charles du Gaulle and london"
Pros: "We left on time and had a very smooth take off and landing. No issues with easyJet on this flight at all."
Cons: "The usual, not much legroom unless one is prepared to pay extra."
Pros: "Nothing special to mention"
Cons: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Pros: "Cabin crew tried hard to sound cheerful and be efficient"
Cons: "One word: DIRE. No information on the delay, we were left standing with no refreshments and tired kids for 2 hours, a good part of which was outside the terminal waiting to walk over to board the plane. Staff didn't bother to say anything, didn't know anything, offered no help, no refreshments or food, and there were only a couple of benches for people to sit on (this was the covered walkway outside the terminal building, offering no shelter from the heat). easyJet showing once again that it actually manages to be worse than Ryanair!"
Pros: "Good flight - nothing much to report other than it was a flight without any hassles."
Pros: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
Cons: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"
Cons: "Accumulated delays over the day meant we only departed after midnight. Crew were understanding and offered free drinks / snacks, but in the end you just want to get home."
Pros: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Cons: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Pros: "Flew on one of the newest planes, a new airbus A320"
Cons: "Crew disorganized in service, several sandwich options ran out. Took 40 minutes to get to row 8. Some crew member focused on service but missed the mark on efficiency, and several appeared occupied with chit chatting than running the service"
Cons: "Slowwwww boarding. Half a dozen or so speedy boarders and instead of letting everyone else through once those passengers were through they continued to check people in a single file, until staff realised we were behind schedule and started using both check in scanners."
Pros: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Cons: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
Cons: "Delayed and over-zealous ex-RAF types on security"
Cons: "Rude staff, no responsibility taken by the airline for delayed flights. Although already checked in and the board stated it was boarding we were told we missed the flight after waiting around in the lobby for hours. Apparently easyjet and the airport boards don't communicate with one another? Took 40 minutes to escort us back to the front of the airport then had to pay an extra 160 quid to change to the next flight. Coming back the flight almost landed on an unclear strip so we had to pull back up when we were very close to the ground which scared a lot of people. Felt like we were treated like cattle rather than people. Although our trip was wonderful everything easyjet related was awful. Parking price due to delays cost me a further 100 quid at Luton airport. Flight time is 45 minutes. We arrived 2 hours after the time we were supposed to arrive. Another couples bag was lost, 5-6 were told they missed their flight when they had not missed their flight and they also had to pay extra, extremely unhelpful."
Pros: "I really enjoyed my window seat. The flight was on time and sightly early which was great."
Cons: "I didn’t realize it was an outdoor boarding process so i wasn’t prepared for the rain. But i will be ready next time!"
Pros: "Terrible crew impolite and rude"
Cons: "Ryanair website did not work properly for check in and I was charge 110euro extra upon arrival at Athens airport - myself and my fiancé are very disappointed. We arrived at the airport 2 hours before our flight and we were told we could not complete our check in process as it was only available online. The flight had delayed 1 hour and we still payed 110 euro. The crew had very rude attitude. This was the first time flying with Ryanair and it was a complete disaster. I believe it is unacceptable to pay for something that it was not my mistake and I except to receive a response from you soon."
Pros: "Flight was usual"
Cons: "Boarding was delayed for about 15mins but the pilot made up for it."
Cons: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Pros: "On time"
Cons: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Pros: "Inconvenient all, no aplogise of delayed Flight as like the turtle!"
Cons: "To prepare on time!! Plz Eeven though I’ve booked more planty of time for next plan, it was late because of too much delayed"
Cons: "RYanair always delayed (1h30 delay inbound, 2h delay outbound), that company is a disgrace"
Pros: "We got there."
Cons: "Service was not great. The baggage allowance was lower than other airlines, forcing us to repack before we checked our bags. Checking in online was mandatory-something that wasn’t very noticeable in the email when we had a million other trip details to attend to so we didn’t and ended up having to pay a fee to check in. Ridiculous. My wife and I were not seated together even though I booked both tickets together. The inexpensive upfront price of the flight is not worth it since they will trick you into paying in other ways."
Cons: "A horrible airline. They charge you for everything, you have to pay a checked baggage fee for both ways. I bought a round trip ticket, if I'm bringing luggage, I'm going to want to bring that luggage back with me. You have to pay if you have more than one cabin bag, everyone boards at the same time, the plane is cramped and old. The landing was just us slamming into the runway. I can't tell you about the staff because I never saw anyone that worked there"
Pros: "Cloud outside of airplane."
Cons: "When this stupid company will departure ontime?"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Pros: "Not much"
Cons: "Huge immigration lines at Luton - so bad"
Cons: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Cons: "Having to pay to use the toilet on board"
Pros: "Flight was smooth nice and on time"
Cons: "Delay was make rest of trip worse cos my other communication away without me. And I have to find alternative way"
Pros: "No quest when we boarded. Hand luggage was allowed inside the cabin and not placed in the hold as has been on the last few trips."
Cons: "the quality of the announcements is poor. The staffs accents are so heavy that the announcements cannot be heard and or understood."
Pros: "Great staff and flight on time"
Pros: "Very cheap flight, attentive and polite cabin crew"
Cons: "Delayed flight but left standing at the departure gate in Dublin waiting 30 mins for no reason"
Pros: "Not alot,crew was pleasent and staff in London were lovely"
Cons: "Small seats, uncomfortable,over priced drinks and food terrible landing.delayed"
Pros: "Cheap as chips and only took an hour instead of 90 mins; happy out!"
Pros: "I randomly was allocated the emergency exit aisle so not all bad, however my bag was placed in the hold therefore delaying the experience home."
Cons: "Blunt staff, poor check in process, sold too for the whole fights. Sat away from my misses although there was a spare seat next to me."
Pros: "Staff is ok"
Cons: "Flight delayed more than 1.5 hours. We were seated apart."
Pros: "She was the most miserable and unfriendly person I have ever met! Why has she chosen a customer facing role?????"
Cons: "Air stewards, all very chatty amongst themselves but no time for their customers!!"
Pros: "Getting off the plane at the other end, eventually."
Cons: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Pros: "We paid for our seats but the staff decided to move people that were separated due to Ryanairs booking system to move with us who had paid for seats. No good"
Pros: "Crew jokes eased the tension after the flight was delayed"
Cons: "Flight delayes"
Pros: "If you pay for priority boarding you do expect to get first on the airplane But you go with everyone on the bus and since you got first you are among the last to board ...what the point to pay than?"
Pros: "Left on time arrived 20 min early"
Cons: "Poor airport facilities then poor seating on aircraft. Lots of fractious children on board more time spent in aisle than seating. I was constantly bumped throughout flight"
Pros: "The flight took off to time"
Cons: "Making us to wait in line for over 30 minutes to board the plane that came in with passengers right in front of us. No entertainment on board at all. No wifi"
Pros: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Cons: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Pros: "I only had an hour to grab my luggage and my next boarding pass. I made it to my flight with over ten minutes to spare."
Cons: "This was the WORST flying experience of my life. You have to check in online otherwise they scam you out of tons of money. Seems pretty straight forward right? WRONG! They don't send you an email when it's time to check in. They will also send you on a wild goose chase through an airport and have NO CUSTOMER SERVICE WHAT SO EVER. I will never fly with them or their affiliates again."
Pros: "Not much."
Cons: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Cons: "Uncomfortable seats"
Pros: "I liked the price."
Cons: "I understand no meal on a 3 hour flight. However no water was offered. Also don't understand the check in fee. Had to go to desk anyway for visa check."
Pros: "Arrived on time after leaving late"
Cons: "I was too tall to be sitting beside two very big people"
Pros: "Short flight"
Cons: "Did not receive an email from Ryan air. Arrived at Edinburgh airport and was told that since I did not check in and it was within 2 hours of the flight, I would have to pay 50 Euro per passenger to check in. There were 3 of us. I had previously paid for checked bags and to reserve seats. Sneaky way for an airline to sucker people out of money. Have flown Ryan air before. Will never again. Unfortunate. Staff was welcoming and flight was comfortable. Not a reflection of employees. 100% reflection of upper management."
Cons: "Printing my boarding pass at home to make sure I didn't have to pay a 50 euro fee. It's hard enough to do it right before you leave, but we couldn't print anything for the flight back to Brussels."
Pros: "We were " made" to put our bags in the hold. We accept that after 90 passengers this is usual, however on this occasion we were tight for time and the other queue boarding the same flight, that came to the gate late were not "asked" to put their carry on bags in the hold. Poor service Ryanair, what would happen if we refused? It was done in an unfair manner and when questioned we were brushed off with a mumbled response. We will look at other low-cost airlines in future."
Pros: "The plane made it to Las Palmas"
Cons: "8 drunk women shouted and disrupted other's quiet"
Pros: "Staff were friendly, no delays and we arrived on time! No complaints"
Cons: "four hour delay--missed my appointment"
Cons: "Never been on a flight that doesn't even include 1 drink. Seats where very uncomfortable and not a lot of space. Never again!"
Pros: "Quick easy check in great service and always land on time or a little before"
Pros: "The flight was fine. The on board staff was competent."
Cons: "I was not able to use the flight to Edinburgh so this information pertains to my flight from Edinburgh to Dublin. Myself and two friends on the same flight arrived at the airport very early because we were warned we needed extra time for customs. Little did we know that the extra time we needed was to make sure we didn't miss our flight due to the incompetence of the Ryan air staff checking baggage. But actually even before that, you need to be aware that you'll pay another $15 if you are in the same situation we were in and are unable to print your boarding pass. When we arrived to check baggage their automated system was not working. This appeared related to payment however there didn't appear to be anyone in the long line able to do this. We were subsequently sent back and forth about six different places in order to Just check our one piece of luggage each. One of my friends was directed to a separate line at one point and the agent started yelling at us while we were in line. There was only one poor woman who knew what she was doing having to handle several of us who were angry (not just us), as well as a long line of passengers trying to also check their bags. As I said I would not fly Ryan Air again if you paid me! In the long run you pay more between their "extras" and the aggravation."
Pros: "The pilots had excellent take-offs and landings both ways."
Cons: "Upon arriving at the airport, I discovered that they will not print your boarding passes -- unless you want to pay $66 per ticket (I printed at computer station for about $25). Baggage charges were also a surprise: you have to pay to check your bag separately for the out and return journeys -- to the the tune of $51-66 each way. $6 to pick a seat (a necessity since I had my children along). My $53 city hop wound up costing me about $183. Times that by 5, as I had my family along. That and the entire flight, the crew tried to sell me stuff. Never flying Ryanair again."