I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Delay in boarding with no explanation why. Stood for about 40 mins waiting to board
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Newquay was an absolute dream! Would 100% recommend flights from there!
It would have been better if I was not ill so I didn't go and I didn't come back and I could not transfer my tickets to a later date as Ryanair stop flying from Manchester at the end of October till next year
Take off was great but landing is always with a bump.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
It was good except they could offer free water and tea/coffe
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Old plane, sold out on snacks, just trashy seats..broken..etc
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
Nothing! They canceled our flight to Greece the morning we were supposed to leave and offered us another one 5 days later (for a 9 day trip). They said it was an “operational decision”! Yeah a 777 that was 2/3rds empty, so they probably sent it to the Middle East to make a fortune getting people out of there!!
WiFi wasn’t available to economy until the end of the flight.
Boarding crew were extremely rude. At check in, I showed a medical note from a surgeon stating that I had a medical problem that caused me to end up in an emergency room. The surgeon requested that I get an upgrade so I can travel back home comfortably since I was in a lot of pain. I was alone with my daughters (9 and 14). They made a huge deal about giving me seats although there were so many empty seats in business. Finally, I paid a hefty price for it and the seats were exactly the same as in economy cabins but not as good because there was a forced tray in the middle seat that I couldnt even lift so I can lay down.
Very good staff members with sincere passion and responsibility in their job.
We were unable to check in on line with no explanation! Despite arriving at the airport 3 hours before deprture, my wife and I had no allocated seats and ended up being seated seperately. This is unacceptable! We were both ib the middle of the centre of the aircraft, despite having previously requested an aisle and seat next to it when booking and having been an Exec Club member for 25 years - so much for loyalty! The seats were extremely uncomfortable for such a long flight. I fly a lot and these were, by far, the most uncomfortable seats I've had in many years. It was all fine until we arrived at LHR where we got off the plane quickly, but then had to wait more than 45 minutes in the baggage hall for our bags to arrive, despite the fact that some luggage was already off when we got to the carousel. After 14 1/2 hours flying, this is completely unacceptable and ruined the experience for us.
Very please with the seating that the Kayak staff booked for us!
I liked the movie selection and the speed getting the luggage. I did not like the fact that for premium they did not have a personal kit with toothpaste, I travel all the time in premium economy and bussiness and althought the kit might bot be the same at least you have the smalles kit in premium economy. I did not like either that because i was in the last row of premium economy nothing made it to my seat. They run out of the food I wanted ( it is a surprise because there were only 6-7 rows. They would run out of orange jouice were thy were passing water/orange juice around, they run out of some alcohol. I am undertand running out of it but I don’t understand why mot getting kore. The service I received in row 11 was different from the service in rows 7,8…. Also the screen on my tv was broken. It did not respond to touch. So, in conclusion, if I compare my flight going to Europe with an American airline plane in premium and the one with British, British expereince was significantly much worse. This company is declining fast.
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
