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Bad check in experience. Dirty ancient aircraft. Truly awful food and this in Business/ First class.

We had a delay, but thankfully I made it to my connection. Overall it went smooth

Very friendly and helpful staff on board and United was excellent when I missed my onward flight due to the delay in London. Very well organised meant much less stress

First time flying with UA and it was a great experience. Thank you

Staff on board was excellent. Positive upbeat helpful- like it used to be.

United has come a long way, it’s been a fantastic experience traveling with them.

The flight attendants were very rude, beyond comprehension. I took a business class from London to SFO for the first time on United. When I asked for a second piece of bread during dinner, the serving attendant threw a 3rd bread on my plate and said, “here. You can have this one too”! I couldn’t believe the rudeness of the attendant. Most all attendants were very rude, unhelpful, sing the food was absolutely disgusting. Never fly United internationally in business class. My flight back to SFO was a nightmare!!

For both flights I requested a gluten free meal, they didn’t have one nor were there other options.

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.