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Pros: Water station!

Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.

Pros: Decent crew, nice snacks.

Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Pros: Entertainment and helpful staff

Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin

Pros: Nothing really, seems everyone is underwhelming in this market

Cons: Quality of food and service

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines

Cons: Squishy space and very late flight unfortunately

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Cons: Squishy space and very late flight unfortunately

Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat

Cons: Everything was great

Pros: Crew was nice

Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.

Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.

Pros: Speedy boarding and good locker space

Cons: Lack of room in seat especially with seat in front reclined.

Pros: Boarding and crew great!

Cons: Seats extremely narrow

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Cons: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Cons: Better boarding and entertainment

Pros: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!

Cons: Honestly nothing I was really happy with my flight!!!

Pros: Being on time

Cons: Nothing you guys did great thank you so much.

Pros: It was a great flight!

Cons: nothing, pretty much perfect!

Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.

Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.

Pros: Decent crew, nice snacks.

Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Pros: Seat was comfortable, good movies, etc

Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!

Cons: USB socket on the entertainment on both flight out and return was broken.

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: This is the way to fly long haul.

Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.

Pros: Seats comfortable. Food was good.

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.

Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Pros: I like that there are multiple bathrooms onboard.

Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.

Pros: Nice crew

Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.

Pros: Nothing really, seems everyone is underwhelming in this market

Cons: Quality of food and service

Pros: Seats comfortable. Food was good.

Pros: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.

Cons: Cheaper baggage rates

Pros: The crew looked after us well

Cons: It was all good

Pros: All is great.

Cons: Nothing is not good.

Pros: Crew great.

Cons: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Pros: The crew was really good

Pros: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Cons: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat

Cons: Everything was great

Pros: Most of it was of a reasonable standard.

Cons: Plane was full

Pros: Always helpful cabin staff and very efficient

Cons: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )

Pros: It was a great flight!

Cons: nothing, pretty much perfect!

Pros: Everything but not the food

Cons: Food was horrible

Pros: Nothing!

Cons: Racists bastards!

Pros: Vegetarian option of the food. Constant hydration

Cons: WiFi

Pros: Nice crew great sitting

Cons: Boarding has always been slow with this trip.... disorganized

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.

Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Pros: Nice crew

Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.

Cons: Food

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: Young crew, with positive attitude and very kind and helpful.

Pros: Very helpful crew. Quick boarding process.

Cons: Not much leg room, or space in seats.

Pros: The crew was amazing

Cons: The WiFi

Pros: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: Great crew! Super friendly! Thanks for making my flight a great one!

Cons: Airplane temperature was freezing

Pros: Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade.

Cons: Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)

Pros: Customer service at the Denver made my scheduled 18 hr itinerary from STL to PDX via Denver a mere 7 hour one. That saved me so much money in dining out and hotel rooms that I can’t thank them enough.

Cons: The food choices weren’t great on the Denver to PDX flight but that’s usually how it is.

Cons: Better boarding and entertainment

Pros: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!

Cons: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.

Pros: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Cons: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Cons: It was good enough.

Pros: Wide choice of movies and entertainment

Cons: Better menu options and in-flight service

Pros: Crew was very nice

Cons: The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.

Pros: Trip was canceled

Cons: Trip was canceled without costumer exchange or rebooked

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Decent crew, nice snacks.

Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: This is the way to fly long haul.

Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.