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Cons: Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options.

Pros: The first class cabin stewardess was simply wonderful. I’ve never experienced someone more friendly. Wow. And this was my first flight on United in a long time. I’m going to use United more.

Cons: Nothing.

Pros: Crew members were okay

Cons: The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad

Cons: Couldn't hear announcements over PA system

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak.

Pros: Flight was on time and boarded and de-boarded quickly.

Cons: Video entertainment system did not work at first and had to be rebooted.

Cons: The cabin was a little cool for me during at least half of the flight

Cons: Seat power charger didn’t work

Pros: Young crew, with positive attitude and very kind and helpful.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Pros: Both friendly and professional

Cons: All is perfect! They couldn’t be better

Pros: Outstanding and conscientious crew.

Cons: Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking.

Pros: Comfortable seat.

Cons: Crew seemed to be having an off day. Not as organized and we’re rushed.

Pros: The movies

Cons: Lack of crying babies and lack of sleep seats too close lack of comfort

Cons: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: Craig in first cabin flight crew was amazing. :))))

Pros: Love the Airbus, roomy.

Cons: Better entertainment movies, food are boring.

Cons: The breakfast scone was disgusting but dinner was great!

Pros: Plane was clean

Cons: Food could be better!

Pros: The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first.

Cons: Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk.

Cons: It was good enough.

Pros: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Cons: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Pros: Staff was very good

Cons: Plane was very warm

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Pros: Very helpful crew. Quick boarding process.

Cons: Not much leg room, or space in seats.

Pros: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Pros: They hand out wine like it's candy

Cons: Also, they hand out wine like it's candy - be careful!

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.

Cons: The seat was a little lumpy. More leg room would always be appreciated.

Pros: The crew was so kind and amazing. They definitely made our flight great!

Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment

Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: Super friendly and helpful with connections.

Cons: The music on the plane was a bit much. Lol

Pros: Entertainment

Cons: Food service horrible. Don’t you think food is a necessity? Giving grown adults pigeon food is quite absurd. What happened to a real meal with your flight! Imma open an airline and Delta will be bought out by me. Just cause I will treat people like humans not caddle

Pros: Good! No complaints, no suggestions.

Cons: No delays and more room

Cons: Lost one of my luggages

Pros: Crew was brilliant

Cons: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Everything was excellent even the landing was as smooth as butter

Cons: A free upgrade to a business class seat :(

Pros: The crew and the food are amazing on Turkish airlines. The food is exceptional.

Cons: Boarding could be better organized.

Pros: Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone.

Cons: I had difficulty checking online, because I didn’t have the right ticket number. By the time I contact you and get the right one all the windows seats or aisle seats in the airplane where taken. I had to go with middle seat which can be super tight and uncomfortable when you have two strangers on both of your sides for such a long flight. I wish they email me the right tiket number on time.