The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
The crew was friendly, and the flight landed on time
Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
My American Airlines flight was deleted and you guys never let me know
This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Boarding was a shambles, with no proper line or queue and multiple groups joining at the same time. Overhead space was limited. Seat spacing (width) is not generous. My neighbour was invading my space, before he even spilt his drinks over me (twice!) as he struggled to contain his meal on the table. The main meal was very poor. Choice was simply chicken / turkey - the crew didn't know exactly which - or vegetarian. The chicken meal was really poor quality - uninspiring and tasteless; and very little offering of drinks. Half the crew were friendly, half really need to cheer up.
We were not happy bc we paid for our seats differently from the actual seats we got ( last row near restroom )
Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Complete and total debacle from start to finish. HUGE mistake picking this airline. NEVER again! Rudest staff in the business.
Good experience. Flight was on time staff was pleasant. One of the airlines I would highly recommend
Every time I leave from sti Dominican Republic, there is always a delay with a flight , causing a rush to make it to the next flight considering you have to go threw immigration
I will NEVER fly with this clown show airline again. Idiots. All of them. Unprepared. Unfriendly. Miserable employees. NEVER. EVER. AGAIN
I tried to book a flight with Jet Blue. Your third party company hijacked my attempt with a website that looked like I was booking with Jet Blue. I realized it when I paid. I tried to cancel and was told by a man in India that there were no refunds. $735 stolen, Thanks Kayak!
They lost my luggage and refuse to help. Terrible airline. I've never experienced worse customer service in my life. Pretty much just told me too bad that I lost all my luggage, not caring that I am stuck in Europe for 2 weeks with absolutely nothing.
You should have had Wifi to make it much enjoyable.
Jetblue provided a very good service during the flight, the plane in a very good condition, the crew is professional, everything was on time. That's it!
The regular feedback of any changes to our flights. The Jetblue staff were very helpful. Our flights were great. Lots of leg room!
We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?
Business class lounge for my gate was closed and no email was sent, causing me to walk back and forth to different gates, etc for over 20 minutes one way. Flight entertainment was mediocre with very poor choices especially for business class cabin. Original flight was cancelled and rebooking was difficult and no reason given for cancellation.
efficient. on time. cabin crew were very professional and very nice to deal with. would definately fly BA again.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
I was in a bulkhead seat and my tray table wasn't level. Eating was difficult.
It was great. Enough space and room for legs . Great service to.
Great on board entertainment Tasty food Cattle class obviously crammed but not as bad as shorter hall flights
1. The website didn’t allow me to checkin from London as I have Bangladesh passport with US permanent resident card. This pushed me to sit with my wife in the middle of two aisle seats, terrible experience! 2. BA should allow within 24 hours to checkin with other passport holders to choose better seats. A 2nd verification of travel documents can be done at the desk about immigration status. 3. Food options were poor for vegetarian passengers, try to introduce healthy options avoiding carb-dense food ingredients.
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
