|Flights arrive in||New York John F Kennedy Intl|
|Flights depart from||Edinburgh Turnhouse|
|Airlines||KLM, British Airways, Aer Lingus, Lufthansa|
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Pros: Crew was great and professional.
Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Pros: My seat
Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Pros: Good for both.
Cons: Bigger seats.
Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Pros: What can I say about this awesome flight with great crew and a free upgrade? Fan-dabby-dozy-tastic!
Pros: Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on.
Cons: Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping.
Cons: Transit time should be calculated reasonably.
Pros: AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!
Pros: Crew were great and really quick through terminal 5 even though it was the school Easter holidays..
Cons: It was only when we got on board realised food was card only and limited to lots of sandwiches..A lighter option like the Bols salad I bought at Smith's would have been nice and could be a veggie choice. Not a big issue though just you asked what can be better.
Cons: I didn't like being taken for a bus ride and then standing outside in the open for 10 minutes before take off to Madrid and again today being brought to Terminal 1 to have to walk long distances to get to the passport control.
Pros: The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens.
Cons: The selection of movies was not very grand.
Pros: Pilots were very smooth with the controls, especially on landing unlike Ryanair!
Pros: Non stop flight, boarding
Cons: Food was terrible and seat comfort is bad
Pros: Smooth flight.
Cons: More leg room.
Pros: Nice crew members. Even though it was a short flight, they served a snack and drinks.
Cons: Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo
Pros: Service and the crewe was very kind
Cons: There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane.
Pros: The seats were comfortable
Cons: Everything was ok
Pros: Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours.
Cons: Security at Heathrow -slow!!!
Cons: The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats.
Cons: Update passengers as and when possible. Was left in the dark about many things.
Pros: Yes and yes
Cons: Get the blanket timely
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Edinburgh Turnhouse (EDI) United Kingdom
New York John F Kennedy Intl (JFK) United States
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