Not good. We returned on united airlines and the food was horrible.
The cabin was warm and few used the blankets. I should’ve upgraded.
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
Each flight we took was late with little or no updates or information.
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
Delayed 30 mins Forced to check in my carry on luggage
The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
It was great. The airline staff was very friendly. The FRA security was a bit harsh doing their job but friendly overall.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Waited on tarmac 30 min before take off everything else was fine
I had to fly United where the flight crew was atrocious
I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.
