Daily cleaning, installation of cabin HEPA filters on flights from England to Kaohsiung
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Scores according to KAYAK customer reviews
Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"
Cons: "Suggest online check-in providing change seat options"
Cons: "A little tight on time between transfers."
Pros: "The crew was nice and friendly, food was ok"
Cons: "Food should request order by the crew, rather then trolly push like an old style"
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Cons: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Cons: "Docking at an air bridge rather than taking a bus"
Pros: "Crew, food, entertainment were all very nice. 5 out 5."
Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Pros: "In flight entertainment was quite good"
Cons: "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
Pros: "Innovative seating arrangements in business. Service was good."
Cons: "Comfort of seats and laying position are ok, a bit hard for 15 hours."
Cons: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Cons: "flight lates as always"
Cons: "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Cons: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
Pros: "overall condition of plane"
Cons: "snack was too little"
Pros: "Food for economy was great. Entertainment system great."
Cons: "Left half hour late."
Cons: "The gate to connecting flight was very far and signs to gate were confusing."
Pros: "Cathay never let you down. Good service, great staff."
Pros: "Comfortable. Good service. No wait for restroom"
Pros: "Service and staff. Food was better than most and they weren't stingy with the wine."
Cons: "Plane seemed tired. The usb charger didn't work and the reading lights were impossible to use without putting glare into other passengers eyes. The seats were uncomfortable and their design made it difficult to stretch your legs out beneath the row in front. It was a 777 and I never find Boeings as comfortable as Airbus. Selection of in flight entertainment was limited and sound quality was poor."
Pros: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
Cons: "Flight was packed"
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "The overall value is good."
Cons: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Pros: "Mostly the amazing staff on the airplane... I'm pregnant and the staff at JFK were very unpleasant and rude."
Cons: "Staff and tsa at JFK"
Pros: "Staff very courteous and helpful Food was average"
Cons: "Food seemed old and crew was too busy"
Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"
Pros: "Everything! Very organized!"
Pros: "The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters ."
Cons: "There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved ."
Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Pros: "More drink options were offered."
Cons: "Flight delay"
Pros: "Good selection of entertainment"
Cons: "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."
Cons: "The ground staff should give us options before, not waiting until we are in Hong kong"
Pros: "The entertainment offering is excellent and the flight schedule into Sapporo is ideal. The food was great and came out at the right times."
Cons: "Staff are not as friendly and knowledgable as other airlines I have flown in Asia."
Pros: "The plane were nice and clean. most of the crew are very nice the entertainment are great so many different show that we can watch I like that they have noodle cup serving during the flight upon request in case passengers don't get hungry at the time they serve the main meals ."
Cons: "First of all The restroom are so tiny I just wish in the future that the airplan will have bigger restroom it though even 1 people to fit but I have kid and it though with baby ,toddler or overweight people. I usually travel with my son who's 3 I been flying many different airlines and I know in every airlines the most annoying is the tiny restroom I don't even want to go in there. 2nd of all Most of the cabin crew are very nice and very polite some aren't when you hit the service button you are expected someone that willing to help not the face like what the heck you want from me??? It's the long flight I understand and I'm exhausted too I just need to see someone willing to help and with a big smile not grumpy face. One last thing is the food. I'm not sure who's think about the menu for kids I'm not sure it is my son or the food But he never touch the food only thing he ate are the dinner roll I hope I can see some change for kid menu pick somethings that most kid like to eat maybe? Thank you Nadia M"
Cons: "The food was simple and not enough for Cathay Pacific standard"
Pros: "I was on vacation in the Philippines and I was very worried i wouldn't be able to fly back to Portland. I was late to realize that my passport was expiring in less than 6 months. The staff went way beyond in helping me figure out what i need to do. They called a lot of people to make sure i have the right information. They even gave me contact information of the other airline with my connecting flight and advised me to call them to make sure I won't have any problems with boarding with my connecting flight. The service is totally great. I will definitely fly with them again."
Pros: "Everything the movies the airline staff and having the electric plugs to charge ur phone"
Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Pros: "Clean plan, good food and drink and great service from the crew."
Cons: "Most uncomfortable flight of my life due to turbulance"
Pros: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."
Cons: "seat room small and uncomfy"
Pros: "Boarded is well organised."
Cons: "I had been trying tor a week prior to the flight to upgrade to business from premium economy and Cathay would not let me. Getting on board there were lots of vacant business seats."
Pros: "Great food and entertainment"
Cons: "On time departure"
Pros: "The food was great and the service was good as well."
Cons: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Pros: "The flight was a great value for the price and the staff was amazing and attentive."
Cons: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Cons: "Thank you China airlines. This is the second time I have been traveled by China airlines. Next three months I will have a trip more. Good!"
Cons: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Cons: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Cons: "Leg room in economy is just tight"
Pros: "Comfortable plane and a good price"
Cons: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Pros: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Cons: "Honestly, all is the best! I would fly China Airlines again!"
Pros: "Yes, the crew is doing good but the size of seats to small is not very comfortable."
Cons: "If can make a seat a little bigger"
Pros: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Cons: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Pros: "staff service very good, price is good"
Cons: "crowded flights. seats too close"
Pros: "Service was efficient and responsive ."
Cons: "Food was good"
Pros: "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
Cons: "Terrible food."
Pros: "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
Cons: "Bad food"
Cons: "No seat number on the ticket. Wrong gate number. Food has hairs in it. I have back pain problem...was asking for the outside seating so I can stand up one in a while but got Negative answer for both ways....don’t think to book with you guys and China Airlines again.....very painful experience."
Pros: "The Ontario terminal location is much more convenient and faster than LAX."
Pros: "I liked the entertainment. But you should really add more child movies and more fun games."
Cons: "I didn't like the food no offense but terrible."
Cons: "Most terrifying flight I've ever been on."
Pros: "Great service"
Cons: "Nothing. Everything was awesome."
Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "Good overall flight with good service."
Cons: "No complaints."
Pros: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Cons: "The Check in Counter closed early while there was still 45 minutes remaining."
Pros: "same As flight home"
Cons: "Crew seemed a little stressed out, but I believe it was just because we were a bit behind schedule. Bathrooms were often dirty and not stocked. Coffee cups to small"
Pros: "Friendly and efficient crew"
Cons: "The food in economy was not very good. A few pieces of fatty pork over rice."
Pros: "Not much to like"
Cons: "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
Pros: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Cons: "Food Crew"
Pros: "Food, chair, and crew."
Cons: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Cons: "2 hours late because of mechanical issues. They offered food with no water or juice - later only coffee or tea on a 3 and a half hour flight. Staff was not the friendliest - asked for water twice, was told just a moment but was never brought any. How do you not give people water on flight over 3 hours? I would have even paid for it. I have a history of heart failure and was worried because my ankles were swelling and my legs were tingling. We missed our bus because of the delay, The airline staff in taiwan took all of our travel info and said they would help us book other transport to get where we were going in Cambodia. When we got to Cambodia the check-in desk was closed so info told us to go to the china airlines office - we waited almost an hour and still no one showed up (middle of the afternoon). Had to pay 6x the price to get to Sihanoukville plus we weren't able to get a refund on the bus tickets. Crying, screaming kids in front of us kept standing up on the seats so no one behind them could see the TV - staff said nothing. Terrible experience."
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Cons: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."
Pros: "The flight crew were extremely friendly and nice."
Cons: "I had a pleasant ride. So I enjoyed my trip"
Pros: "Special meal options. Thank you"
Cons: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Pros: "Entertainment system"
Cons: "Narrow seats, narrow aisles"
Pros: "Professional staff"
Pros: "Efficient, affordable"
Cons: "Food not the best but it's okay"
Pros: "Everything was great."
Cons: "The food was not as good as other China airlines flights we have done, but was still above average."
Pros: "Wheelchairs was available in Yangon and Los Angeles airports."
Cons: "Requested two wheelchairs in Taipei airport for departure and return flight in advance. None received in Taipei."
Pros: "Need more movies and newer movies"
Pros: "Clean plane."
Cons: "The dinner upset my stomach, leading me to get sick once I got home."
Pros: "For such a short flight it was fine."
Cons: "Boarding was later and leaving the runway was late. It was a late flight already so this made it even more tiring."
Pros: "Flight was short"
Cons: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Pros: "The flight and crew were very good. About one hour flight and they served a hot sandwich snack."
Cons: "The flight was delayed by a half hour."
Pros: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Cons: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Airlines flying from England to Kaohsiung have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Kaohsiung
Masks required on board, masks provided on flights from England to Kaohsiung
Social distancing seating
Middle seats unavailable to book on flights from England to Kaohsiung
Testing for antibodies, testing for symptoms for flights from England to Kaohsiung
Waiving of change fees. Search flexible flights from England to Kaohsiung