Daily cleaning, installation of cabin HEPA filters on flights from England to Kochi
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Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "like all the crews. nice attitude and friendly. very helpful to your needs."
Cons: "selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer."
Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Pros: "Yes very"
Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Cons: "Excellent service !!!"
Pros: "nice crew, great service"
Cons: "It could be better if they serve food from Doha to Islamabad."
Cons: "Food and seat comfort could be better"
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pros: "New Dreamliner"
Cons: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Cons: "Too crowded in in flight"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The best airline I have ever flown."
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "Smooth take off and landing."
Pros: "see above"
Cons: "see above"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Excellent service. Flight on time."
Cons: "Few selection of food."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "Crew Boarding"
Cons: "Food Not so comfy"
Pros: "Slept most of the way"
Cons: "All the services and the airport"
Cons: "Only 1 meal on a six hr flight was stingy. - not even snacks. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "Yes seat was comfortable and crew was good. Overall, good service. Thank you!!"
Cons: "It was cold, and blankets were taken away before landing."
Pros: "I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent."
Cons: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Cons: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Pros: "Just such a smooth journey."
Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pros: "Nothing after being ripped off with false misleading baggage policies."
Cons: "WTH matters now. I will not fly this airline again. As well as advise"
Pros: "Excelent food, great cabin crew, pleasant flight!"
Cons: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
Pros: "Very efficient. Fab selection of movies."
Cons: "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"
Pros: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Cons: "There was nothing that displeased me on this trip."
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Cons: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "The service, food and flight entertainment was great."
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "Pleasant staff, good lounges"
Cons: "Way too far to travel on foot in Dubai to change planes"
Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "I slept well since I updated to business class."
Cons: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."
Pros: "380's mostly comfortable serious entertainment system and well trained,efficient ,friendly staff."
Pros: "The organization at Dubai airport"
Cons: "The small plane and congested space"
Cons: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Cons: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Pros: "Food choices included vegetarian options"
Cons: "Boarding lines confusing"
Pros: "Excellence !!!"
Pros: "- Attentive to infant needs"
Pros: "So easy to check in and tranfer at Dubai"
Cons: "Quite difficult at times to manage the film options on screen"
Pros: "the food"
Pros: "Just about everything"
Cons: "Not much"
Pros: "The crew and flights were very good,I could not find any fault with them."
Cons: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Pros: "Seamless flight with usual high standrd of on-board service and food"
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "Friendly crew"
Pros: "Cleanliness of aircraft was excellent."
Cons: "Food selection was ok. Attendants are overall good but staff should be more helpful in asking individuals in manners of courtesy, such as closing shades at appropriate times. Many people these days are not very courteous and it helps to remind them."
Cons: "Leg space too less. Cramped seats"
Pros: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
Pros: "Comfortable. Good food."
Cons: "Boarding was a mess."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Cons: "The booking site limited my name to 24 characters and charged me $200 to fix it on the ticket."
Pros: "Great staff and in flight entertainment"
Cons: "Other passengers..."
Pros: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Cons: "no complaits"
Pros: "Flight attendants very very helpful in fixing some kind of mechanical error with my overhead light. When it was stuck on and the remote didn't work, they figured out they could reboot the system and turn it off. I'm glad I had my own headlamp so I could read during the flight, but overhead permanently off was much better than permanently on! I'm very grateful for their persistence in finding a solution. The agents at the Seattle location were very helpful assisting with our baggage problem, caused by Emirates gate agents in Dubai"
Cons: "The worst part of this trip was the surprise demand at the gate in Dubai that we check our duty-free liquor in a bag at the gate. There was no warning, no packaging to help protect our purchase, and no recourse We arrived in Seattle to find a liqour soaked bag. The liquor, of course, was a special gift and something we cannot simply repurchase. Very disappointing experience, especially after hearing good reviews of Emirate Air's generally good baggage handling and policies. The agents in Seattle helped remedy this, but it is a big hassle nonetheless as we arrive home to be dealing with damaged personal electronics and finding receipts all while jetlagged and getting back to work. my overhead light broke on the flight! but the flight attendants were very helpful and found a way to turn it off so I could sleep."
Pros: "The planes were very comfortable and the boarding was very well organized, especially for parents eith children."
Cons: "The crew wasn't very helpful and they were a little condescending."
Pros: "Air hostesses are polite, smile, respectful. Seats are wide and have space for legs (economic class, 170 cm height). Food are delicious, hot, taste for Asian persons like me and my family. Elegance with the big bird A380, very exciting."
Pros: "Enjoyed my flight on both legs especially the Dubai to Durban. The crew were very attentive and helpful on this section of the flight."
Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "Off boarding in Abu Dhabi"
Pros: "Super easy check in. Good air hosting staff."
Cons: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Cons: "Attentiveness of crew member . Movie selection could be better"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Cons: "Smooth & a v.comfortable flight!"
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Used their larger A380 plane Good boarding and inflight service"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Cons: "They did not load one of my bag in Abu Dhabi for my interconnecting flight from Toronto to Dammam"
Pros: "Crew were very helpful and friendly"
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Pros: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Cons: "The seats never recline. All the 4 leg seats had reclining ossue"
Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Cons: "More protein in food"
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Pros: "cheapest fiar"
Cons: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Cons: "Nothing. Everything was perfect."
Pros: "Kind of similar to Indian food if possible. Thanks"
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Pros: "I expected the same amenities that I had on the incoming flight, but it was not comparable for me. It was a different plane perhaps. Well, fine. But for an average woman to have the man next to me bodily impinging was beyond uncomfortable."
Cons: "I was in the center seat and I am not a large person. That this flight did not give me even the minimum body space. Perhaps it would make sense to offer a travel class where, in advance, one might choose a larger area but not as large as under business class. At least economy plus. Please!"
Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"
Cons: "one and half hour late, barely made to the next flight!"
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "A wide variety of entertainment available on board"
Cons: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Cons: "The flight was delayed and the next connecting flight was missed"
Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Pros: "The airplane, the staff, the whole service."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "on time and clean"
Cons: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Pros: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Cons: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "The crew on flight was nice"
Cons: "Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way...."
Cons: "The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off."
Pros: "Nice flight and Comfortable"
Pros: "That it was a direct flight"
Cons: "Turn on A/C of plane upon boarding (it is the only airline where the A/C is turned on after the aircraft detaches from gate, even budget airlines in have A/C on when boarding) Improve entertainment (more movies / better selection up to date) Increase seating space Improve food options and quality"
Pros: "Quick boarding."
Cons: "Rough landing in Bah."
Cons: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Pros: "Flight arrived when it should"
Cons: "the seating space is incredibly small, which made the flight uncomfortable"
Pros: "Service with a smile and a more humane approach would be good"
Cons: "Same hygiene and quality standards across flight on all sectors"
Cons: "Business class should hv full flat beds"
Pros: "The company of the 7 year old girl in the seat in front."
Cons: "The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm."
Cons: "To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all."
Pros: "Price was really good"
Cons: "Flight was late then I missed the my next flight and there was not any other flight till morning and I have to stay at hotel was Oman arrange it but it was to much Hassal I faced and the people who was there to pick me from air port"
Pros: "Cheap airfares, direct flights"
Cons: "Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though."
Pros: "Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing."
Cons: "No inflight entertainment or, if there is, there are no headsets."
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "Got 3 seats so I could sleep"
Cons: "everything ok"
Cons: "The while tip was so bad"
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "Loved all of it. Zero complaints"
Cons: "No comment"
Pros: "It was only a short trip from Doha to Muscat to Dubai but it went very well. The flights were on time, the plane was comfortable and the staff were very helpful."
Cons: "My only concern was that unless I caught the 4.00 pm flight I had to wait until the 7.30 pm (4 hour layover) or 9.30 pm (2 hour layover) flights from Doha both of which do not get to Dubai until 3.30 am. I could not catch the 4.00 pm as it was a work day. The flight timings are not good."
Cons: "Slow check in at Kathmandu"
Pros: "Ease of transfer and information"
Cons: "No option on dietary requirements"
Cons: "Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation."
Pros: "On time, Comfortable seats Good food"
Cons: "Rather cold in the cabin"
Pros: "Quick boarding and disembarking. Polite crew members."
Cons: "One bathroom was out of order so there were often long waiting times. Nor were the bathroom engagement lights working so it appeared to be vacant when it was occupied. Food and announcements were too frequent for a late night flight - only 2 hours to sleep on a 6 hour overnight flight."
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Cons: "Always delay Food is below standard ( taking in consideration the ticket price) Crew depend on your luck some times a very helpful crew and some times it's almost like they have a personal grudge on you"
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "The crew were friendly and helpful."
Cons: "No entertainment and the food was a joke ! The trip wS expensive at 770$ !"
Cons: "The seat wasn’t comfortable"
Pros: "Didn't have any issues during the 8-hour flight. It was smooth all the way"
Cons: "There was a slight delay before we took off. Pilot said it was something about documents. there was a crying baby all throughout the flight"
Pros: "Cleanliness and Staff treated"
Cons: "space of Place of departure area and the waiting places are very crowded there were people sitting on the ground and also delay in flying."
Pros: "I do like few thinks apart from most importance thing such as blanket..! We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft ."
Cons: "Well pilot was very nice experienced.smootj Takeoff and landing.thank you sir!"
Cons: "The airport is conjugated."
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Pros: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Cons: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."
Pros: "Food good, film selection enjoyable, staff very pleasant - great value for money. We went half-way around the world at 10,000m!!"
Cons: "Just the regular plane things - nothing specially"
Pros: "-Muscat airport must have aero-bridge -the crew is apologetic to serve alcoholic beverages-sneaked in wine bottle 15 minutes before descent/touchdown; emirates etihad have no qualms openly and freely serving alcohol in international flights. -leg space is cramped. -did not announce baggage belt -did not inform ambient temperature and other weather details"
Pros: "The Food quality was good and the flight schedule was on time with great punctuality"
Cons: "While being served the meals - I asked for white wine, on which i was only been given after the round of meals was over.. so which did not serve my convenience as I was expecting it to be having it with my meals."
Pros: "The staff were very sweet and the food ok as airline food goes but..."
Cons: "The flight was delayed out of Heathrow and as a result over 50 of us missed our connecting flights. We arrived in Oman and many missed our flights by only minutes to find ourselves stuck from 8 am to 2 am the next day as only 2 flights a day are offered. They never thought to hold the flights to await our arrival. A hotel was supplied but it charged for internet(we were told by the airlines it was free) had very good meals but NO tea or coffee in the rooms or offered after breakfast without a charge. The airline said we could sleep until midnight and then a shuttle would return us for the 2 am and 2:45 am flights but the hotel insisted on us going at 10pm . driver wanted off was all we thought. Second flight was an older plane ,terrible meal and no individual movie or tv systems ."
Cons: "The food The crew The seats"
Pros: "A/C in aircraft was not adequate when aircraft on ground"
Pros: "Airline service was good and on-time. Food was OK. Amenity kits provided like toothbrush good. Aircraft clean. Cheaper fares than others."
Cons: "Not being able to secure seat before 24 hours. Use of busses at Muscat airport made boarding and de-planing slow. In Flight entertainment limited choice. Much poorer than Emirates or Qatar. B787 Dreamliner system better than A330 aircraft. Some USB port not working. At least 1 toilet out of order whole flight."
Pros: "Only a 45 minute flight, but we were able to start watching their large collection of movies as soon as we boarded. Far better than comparably priced low cost carrier, don't hesitate to fly them."
Cons: "Since it was a very quick flight there was no service, not even a quick beverage service that you would find on similar length flights elsewhere. Still a great bargain and good experience."
Pros: "The flight attendants and crew were amazing! The airline was top notch!"
Cons: "When I finally got thru customs I picked up my bag and it was all wet. Something that smelt like vinegar was spilt on it. Also when my friend who I was traveling with picked up her luggage the plastic was ripped off. That must be some rough handling they have because this was a hard plastic suitcase.. They need to treat the cargo a little less rough."
Pros: "Only the lounge experience during the layover is worth mentioning which was quite comfortable in my opinion"
Cons: "Seats on the Muscat - Riyadh sector were quite ordinary and there were no TV screens in front of passenger!"
Cons: "Not as described"
Airlines flying from England to Kochi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Kochi
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