Daily cleaning, installation of cabin HEPA filters on flights from England to Xiamen
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Scores according to KAYAK customer reviews
Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."
Pros: "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
Cons: "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."
Pros: "Crew was great!"
Cons: "I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected"
Cons: "For some reason both ways I couldn't buy a seat and couldn't check in online. The way to Thailand I ended up with a middle seat because of that. And on the way back. After trying online and tried calling China southern. I finally got someone that speaks Thai to do it for me and reserve a window seat. I tried calling and pressing 3 for English and no one ever picked up. Very disappointed"
Pros: "Easy ride"
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "The food was ok I wish there was more western choices on the menu and sandwiches for snacks in between meals"
Cons: "The gates between arrival and departure terminals are so far apart that if you have a short layerover and your plane is running late you might miss your connecting flight"
Cons: "According to ticket bought, there was no stopover and immigration process mentioned. However it turned out that there was a stopover between Frankfurt and Guangzhou. As a result: Chinese "One China policy: collided with a sticker in my passport, so that I was declined necessary entry into China for transit purposes. 1) The staff in Frankfurt should have checked my documents first and should have pointed out that problem. 2) It should have been clearly highlighted on the tickets and during booking, that there is a stopover with necessary immigration into China."
Cons: "Hard seats"
Cons: "They gave me a regular seat when I paid for extra comfort."
Pros: "Sevice Short transit Flight on time Friendliness"
Cons: "No halal menu. Please offer at least one full can of soda."
Cons: "I'm sorry but the Chinese push people and crowd people like no other. There's no such thing as personal space. For that reason, I won't book on this airline again. The Beijing Airport wasn't pleasant. Had to sit downstairs in the basement gate area just to get internet connection which was non existent. Airport was pretty small to be waiting around for 3 hours. Won't connect through there again."
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Cons: "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Cons: "Wait too in hotel"
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Pros: "very good service both on flight and on the phone"
Cons: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
Pros: "Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!"
Cons: "People in China."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Cons: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Pros: "Everything was mediocre at best"
Cons: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Pros: "Itinerary is everything and we could not have gotten better direct flights, especially for the price. (They discount child fares too). The 319's don't have individual movies but they played a nice kids movie on the overhead screens which was a pleasant surprise. And even though the flight was delayed I can't be too upset because they upgraded our family of 7 to economy plus ahead of time without me even asking (We risked not paying for seat selection and it worked out great!). Bags checked all the way through and no complications on any of our 4 international flights, that's good service!"
Cons: "Flight was delayed two hours from CAN to RGN and we had to take a bus to our airplane. The A1-A5 gate area is bare bones for waiting but they handed out snacks and water to try to help."
Cons: "Cancelling my flight and unable to get me home for a wedding in time. I had to rebook on another airline and got no answers to when my reimbursement will go through."
Pros: "The price was nice and the itinerary didn't seem too painful."
Cons: "They refused to board me; were at a different kiosk to board/check in and were unwilling to accomodate. Was not able to access website to check in online. Hard enough traveling in a foreign country."
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Cons: "The flight was delayed for 1.5 hours, so I arrived at JFK,NY at 6:20am, with my flight to Baltimore at 7:59am. I have to go through Customs, then claim my baggages which took a while to come, then recheck the baggages which at that time 7am I was told was already late, but eventually took them when I told them my flight was delayed. After that, I have to go to screening with a long, long, long line of people. I finished at 7:45am, now I have to go to my gate B55, so starting from B18, I was both running and walking fast, asked 2x a staff if there's a faster way, but was told I have to walk through it. I heard overhead paging 3x final calls for my flight. I eventually made it a few minutes before the door closed, but I was really catching my breath when I finally sat on the plane. I hope this won't be experienced by anyone else, as it wasn't a good experience!!!"
Cons: "The plane was very old"
Cons: "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
Cons: "Prior to the flight I could not bring it up online using the confirmation code with the airline or yapta or kayak."
Pros: "would do it again."
Cons: "some food a bit dodgy but otherwise OK."
Pros: "The quick and friendly attention to my request for coffee and a blanket."
Cons: "The online web service is not very user friendly. I did not get an email of my upcoming return flight reminder for web check in. Also, your seat selection process needs to be upgraded. My seats were not shown on my record; so I called and was told that my seats had already been assigned and confirmed. We had 4 checked bags for two passengers. However, they did not transfer all the bags at Guangzhou from Sydney to Incheon. The baggage clerk quickly found the bag and said it would be delivered to Daejeon the next day. We will continue to fly China Southern as much as possible because of the good fares and great service."
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Cons: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Pros: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Cons: "No usb charging cord. Other than that; it's great."
Pros: "Control of my own movies."
Cons: "He very was only ok. I felt like I couldn't have enough water to drink."
Pros: "Lots of kiddie and action movies (but very few interesting ones!)"
Cons: "NO leg room! Extremely cramped and uncomfortable. Had less than an inch between my knee and seat in front. Very hard to get in and out of seat. Terrible tasteless food. Wine served in tiny cups (two oz?) and ran out after the first serving. China Southern is also impossible to reach--they don't answer phones, there's no website that I could find. So seat assignments were made at airport, and each time we got seats right next to bathroom with loud flushing sounds all night long. Terrible excuse for an airline."
Pros: "Delta flight with Delta service. All was very good."
Cons: "Lots of pork and beef"
Pros: "whem I arrived on the aircraft I requests two business class seats which was available and we got it, two other passengers came requesting up grades to business class and was told that no seats are available. This was when boarding was complete."
Cons: "When the aircraft took off, I saw air hostess taking turns to sleep in business class seats that was available. Their was three seats available which was kept back for the air hostess to use personally and passengers were refuse the up grade."
Cons: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Cons: "Almost same like the flight from Jakarta to Guangzhou."
Cons: "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
Cons: "The seat was not comfy, crew was rude and impolite, the food cart hitting my leg white I was sleeping."
Cons: "There was an extremely long delay, nearly seven hours. We sat on the plane without any notifications about our status for two hours. All annoucements were in Chinese and Korean, but barley any English. When other passengers and I tried to engage flight attendants and gate personnel in English about what the airline was planning, even simple questions like where we should wait and if there was likely to be another plane on the same day, staff routinely ingored us and even walked away while we were asking for assistance. Our compensation was 100cny."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Cons: "Delayed / diverted - no communications whatsoever"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "The flight was fine"
Cons: "Had to process in and out of immigration then back into airport No transit area"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."
Cons: "Why is my passport number wrong?"
Pros: "The number of take offs equaled the number of landings :)"
Pros: "crew was nice"
Cons: "food was dry"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"
Cons: "wrong food?"
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Cons: "They cancelled my ticket I had to purchase my ticket again"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Staff was friendly"
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "The food was good and staff was friendly"
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"
Pros: "GOOD Service, Great Priceing!!!"
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Cons: "Was just a bit warm"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Cons: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
Pros: "We had nice reclining seat, I was able to sleep comfortably."
Cons: "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
Pros: "Everything was super fantastic"
Cons: "Vegetarian food could have been a little better, but it was still very good!"
Cons: "Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late."
Pros: "Business class seats are awesome!! The restrooms are large and super clean throughout the flight!"
Cons: "Boarding was disorganized and rushed and the meals were blah"
Cons: "Boarding was chaotic and lack organization. Limited drink selections and should include club soda. Food was bland!"
Pros: "I loved how quickly the process went with boarding and take off. i really enjoyed the meals they provided and the movie selection. The ride was smooth and everyone was extremely friendly"
Cons: "The seats were a little cramped, but I worked around that"
Pros: "crews are good"
Pros: "Flight from Honolulu to Shanghai was great. Then problem on the transfer, we missed flight"
Cons: "We recd a text that said flight was delayed 35 minutes. We got to gate to find it wasn’t delayed. We were there at gage 45 min before the plane left but they said we were late, it was due to the text."
Cons: "Customer service"
Cons: "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
Pros: "Seats are fairly spacious, crew is there when needed; plane is ok"
Cons: "Food was really terrible - soggy and greasy; very few beverage options Unboarding at a “parking lo” area more then 15 min away from the actual airport almost made me lose my next connection with an useless 40-min waste of time Flight was super late and no new estimated time was given for hours"
Cons: "Missed flight due to delay and had to deal with rude staff for the rebooking. Around 15 of us got no real information and we’re just hoping for the best"
Pros: "The service was good and the temperature was great, The Crew was friendly and helpful. The restrooms were very clean and kept well. The entertainment was nice."
Cons: "The boarding process is chaos and they do not follow their own rules. It is quiet discomforting trying to get to a gate and on the plane. The food was strictly Asian. The service for Liquids, drinking, of any kind was very limited. I took my own water on board to stay hydrated."
Cons: "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."
Cons: "I had an accident dislocated my shoulder on my way to airport. My wife called all the possible numbers but no one helped. We missed our flight due to medical emergency in an alien country and China Eastern wasn’t helpful atall."
Pros: "Access to the airport was good. Nice people of hong Kong"
Cons: "It was hard to get info from China eastern airline. Delayed flight with no communications"
Cons: "Everything was good"
Pros: "Attentive staff, clean aircraft, quality food"
Cons: "I had a connection through Kunming to Shanghai to Honolulu . The flight to Kunming was delayed and they put me in another non-direct flight to shanghai. Last row window. When I reached Shanghai they said there is no more seats left on the Honolulu flight since they were overbooked. it’s a torturous experience dealing with them especially when they don’t understand much English."
Pros: "I made the round trip reservations 3 months prior to flight; was excited to stay in Shanghai for 24 hours. Was told that I would be able to leave the airport in Shanghai with a 144 hour entrance visa there. The airline made a reservation for a hotel, taxi both ways and I could visit the city while there."
Cons: "Unfortunately, US tariff plans were made public 3 days before my flight and as a result when I checked in at the CEAir in SFO prior to flight was told I could NOT leave airport in Shanghai for the 24+ hour layover and hotel, taxi and sightseeing were not possible. As a result my flight was cancelled and I had to make reservations for the following day with China Airlines for a direct flight to Taipei, with a 3.5 hr layover and 4.5 hour flight to my destination in Depassar, Bali. The 1 way ticket was more expensive that the entire round trip flight SFO to Shanghai to Bali. Not pleased with the last minute change due to US policy intentions. Not my fault!"
Pros: "The actual plane, the entertainment, the likeability of the crew members"
Cons: "The food is way below average for an intercontinental flight such as this route: needs better quality, options and for 15 hrs flight, needs to come more regularly."
Pros: "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
Pros: "The crew was friendly. Seats were small."
Cons: "Food could be better. Website slow - sometimes unresponsive."
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
Cons: "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Pros: "The bathrooms were clean"
Cons: "First, our flight to Bali was canceled, there was a scam delaying and delaying the flight so that no one was offered vouchers. But the gate told us it was definitely canceled even though it was never officially canceled. We flew to Manila instead. They botched our return ticked accidentally booking us home on a flight 3 days later. We were on hold 45 minutes but no one answered when we tried to call so we had to wait at the airport to talk to someone - of course their convenient hours are 2AM - 10AM. When we finally did get a flight, the food was awful, the "vegetarian option" was inedible. The thimble of wine was mean considering there is no alcohol in flight. The snack was a tiny package containing 8 tasteless peanuts. We were reprimanded for getting more water. TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Crew is so nice to help my family with wheeldriver."
Cons: "10 seats across in a 777 is just too narrow."
Pros: "Crew was friendly, took good care. But the strict rules on electronics (keeping all electronics off even in flight mode) ruined the whole thing. Even though there were some good movies and entertainment stuff, they're not nearly enough for long flights. I'd rather have played my own music and movies I downloaded for offline view from Netflix & Youtube."
Pros: "Cabin service was awesome!"
Cons: "Food was quite poor."
Pros: "On time departure"
Pros: "I have not even arrived . stranded in China"
Cons: "cancelled flight and stranded in China in a dirty hotel doing nothing all day wasting my time"
Pros: "Lot of space to lay down."
Cons: "Flight was delayed so many times. No movies on the plane, and just bread snacks. I think I was just upset at the flight supposed to be leaving at 8:30 and not leaving til 12."
Cons: "The plane has delayed"
Pros: "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ Food was good and the crew was pretty nice. I fell asleep for about an hour but the flight was pretty smooth overall."
Cons: "The plane was pretty small with no entertainment and boarding took a while but its understandable that we took a smaller plane for this flight since osaka and shanghai are only 2hrs apart."
Pros: "One flight crew was so nice and speak English well"
Pros: "The price, you get what you pay for."
Cons: "Poor food No cell phone use at any time during the flight (laptops and tablets ok though?) You will be woken up randomly by staff No headphones at certain points during the flight"
Pros: "The plane eventually arrived at the destination so that was a plus."
Cons: "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
Pros: "Overall a very good flight for a very reasonable price"
Cons: "In two connecting flights I received meal 3 times, I ordered vegetarian meal, and all 3 times it was exactly the same. I am sure it has nothing to do with an airline but upon landing at JFK we were waiting inside the plane near the gate for 1 hour and 40 minutes before we were allowed to disembark. I am sure it was the airport's fault."
Cons: "The airline denied me travel using mil orders and ID back to the states. Something any other airline allows. The staff was rude, and needless to say they would not refund me the ticket. They did the same to several military members traveling home for the holidays. Left us all stranded at the airport. Ended up buying a flight with another airline which had no issues."
Pros: "The flight was fine - the crew were very attentive and everything went smoothly."
Cons: "There was an employee of China Eastern at the gate to the plane taking people's water and telling them that they could not bring water on the flight. There is no way that is legit or ok, especially when water is sometimes hard to come by because staff members are busy and only give you a small amount each time they come around."
Pros: "Worst flight I've ever been on :(. Not only did they lose my bag, they were incredibly rude on and off the flight"
Pros: "Seats are comfortable."
Cons: "They ask us ro switch off mobile despite it can be placed on airplane mode ! Interestingly they are fine with ipads."
Pros: "Got an upgrade to a business class. Very attentive staff."
Pros: "All overall"
Cons: "Nothing to mention"
Pros: "Free meals were great. Movies were awesome."
Pros: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
Cons: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
Pros: "The landings were pretty smooth. The pilot seemed to be the only one paying attention."
Cons: "Gate change in Siem Reap that was not well announced. It was a change after only 20 mins from when we got our tickets. For a redeye the crew was loud as heck. They need to be aware that folks are tired and want to sleep. And not listen to loud flight attendants in Chinese. Only after I asked them to hold it down did they turn down their volume. Rude. Connecting thru Shianghai was horrible. You are treated like a criminal and ciphoned to this make shift waiting area only to not be told what is going on by the China Eastern reps. 50 shy Japanese were waiting for their boarding passes for the next flight for 30 plus minutes and not told anything. There were enough seats for 10 people with about 50 people sitting on the floor. Garbage. After I asked what was going on did the desk attendants woke up. Then it took 4 of them to get the printer working. Horrible and poor professionalism on their part. I would not recommend this as a non Chinese trying to transit thru."
Airlines flying from England to Xiamen have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Xiamen
Masks required on board, masks provided on flights from England to Xiamen
Social distancing seating
Middle seats unavailable to book on flights from England to Xiamen
Testing for antibodies, testing for symptoms for flights from England to Xiamen
Waiving of change fees. Search flexible flights from England to Xiamen