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Pros: Trip was cancelled

Pros: I missed my flight.

Cons: Helped me get a different flight. I got zero help getting another flight. Or any credit.

Cons: Better boarding and entertainment

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Cons: When its rain we shouldn’t walk to the air plain

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.

Cons: Don’t sell an unrealistic connection time

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Cons: Better boarding and entertainment

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Comfort

Cons: Internet

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Cons: Everything went well

Pros: Place was clean; crew was nice and attentive

Cons: Seats are small and uncomfortable for long haul flights

Pros: Trip was canceled

Cons: Trip was canceled without costumer exchange or rebooked

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Pros: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!

Cons: Honestly nothing I was really happy with my flight!!!

Cons: Airline food could always be better. It wasn’t bad though.

Pros: comfortable seats, quick flight

Cons: in-seat entertainment and a full salami sandwich instead of half for snack

Pros: amazing and great customer service

Pros: Very polite and helpful crew. Nice selection of movies in-flight

Pros: Wide choice of movies and entertainment

Cons: Better menu options and in-flight service

Pros: I missed my flight.

Cons: Helped me get a different flight. I got zero help getting another flight. Or any credit.

Pros: amazing and great customer service

Pros: Wide choice of movies and entertainment

Cons: Better menu options and in-flight service

Pros: The crew was amazing

Cons: The WiFi

Pros: The audacity of your gross negligence in a time of global pandemic.

Cons: Any semblance of social responsibility or ethical behavior.

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom