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Everything was good; they still provided a sandwich snack. Good crew

The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.

I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.

The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.

Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service

As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

The flight crew was exceptionally good. Personal needs were well met. The food choices were very nice.

Flight crew was especially thoughtful and attentive, made sure our seats were comfortable so we could rest on the long flight

Very comfortable flights. Not so many new releases in terms of films.

It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable

Weren’t even given earphones to use the entertainment system

Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.

It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.

Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.

Food & service very good next I will pick up again

Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.

I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.

The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.

It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in

We were taking the flight MU 8649 from Shanghai to Osaka and the original boarding gate was 20 and we didn’t receive any notification or broadcast about gate changes, and by the time we missed the original boarding time we check thr electric board and realized the gate was changed to 208 Also the flight was delayed by almost an hour and the crew member didn’t provide any explanation, after we finally boarded the aircraft was very hot, the crew member told me the air conditioning was not working and tried to calm passages down by offering iced water, all of us sat in the aircraft for another 40 mins before it finally took off

Seats not comfortable. We had requested vegan meal and it wasn’t given.

I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline

Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.

China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!

Terrible boarding experience,,food is very poor that I I . Never going book this airline again.

The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.

The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.

The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.

The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.

Basic long haul decent price but U pay for what you get. Over 5hrs of transit and terminal was pretty bare with nothing much to do except the lounge

Business Class window seat on my Shanghai to Venice route was broken and could not be converted into a bed which has to switch to a narrow aisle seat instead

It was just fine. The sirlines did live up fully to my expectation.

While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?

I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.

The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.

CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.

Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia

Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.

Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(