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Pros: "crew was pleasant"
Cons: "boarding was chaotic"

Cons: "No wifi"

Pros: "Fast and efficient!"

Pros: "Crew very friendly and helpful."
Cons: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Pros: "In time! And with a very nice person Crüe."
Cons: "The food can always be better!"

Pros: "Easy, efficient"
Cons: "Entertainment, food, comfort"

Pros: "great service flight was on time luggage was on time"

Pros: "Overall, an incredible experience!!!"
Cons: "The food was excellent"

Pros: "We rode economy. This was on par with other airlines. Plane was clean, Crew was good. On time. Actually seemed that the seats had a bit more room than the American Airlines planes."
Cons: "Cannot talk to a human. Check in was at a Luftansa kiosk. If an attendant at the Frankfurt airport had not showed us, there was no obvious way to guess how to check a bag or get a boarding pass. So if you do not speak German fluently, ask an attendant as soon as you get to the check in area, and save yourself some walking and time."

Pros: "The crew was great! and food was good!"
Cons: "Not enough movie choices. Coach seats a little uncomfortable."

Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Cons: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"

Pros: "flight arrived on time"
Cons: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"

Cons: "Seats were horrible, tiny , cramped"

Pros: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Cons: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."

Pros: "Staff efficient."
Cons: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."

Cons: "The seats were very uncomfortable"

Pros: "Terrible"
Cons: "Everything"

Cons: "Not applicable"

Cons: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Pros: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Cons: "Nothing"

Cons: "Not enough characters to express my disappointment."

Pros: "The airline staff were so positive and friendly. Really made the long trip easier."

Pros: "easy board, timely departure & nice tea :)"
Cons: "seats were small and a bit dirty"

Cons: "Should at least serve some water"

Cons: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."

Cons: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Pros: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Cons: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Pros: "First time using SAS and very pleasant trip"

Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."

Cons: "Flight delayed too long, 2 hours. No snacks, only drinks."

Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."

Pros: "The crew was incredibly friendly"
Cons: "I would have appreciated a vegetarian option for the meal."

Pros: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Cons: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."

Pros: "Unfortunately, they seemed really not want to work of to be kind."

Pros: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Cons: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."

Cons: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"

Pros: "The movies, the seats, the food,"
Cons: "The attitud of te attendant,"

Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."

Cons: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."

Pros: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"

Pros: "Very friendly crew and staff of the center transfer."
Cons: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."

Cons: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."

Cons: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"

Pros: "The boarding process was smooth and the flight left and landed on time. The crew members were very pleasant. The comfort of the aircraft is mediocre, but that is all across the industry."
Cons: "This flight was ~3.5 hours and there was no 'free' food; it was all for purchase. SAS can learn from their competitors and realize that flights over 2 hours are different than short haul ones."

Cons: "Crew service is very poor"

Pros: "Leaving on schedule and arriving 20 minutes early. The crew was very helpful to families with children."
Cons: "The air conditioner was blowing cold air on my head through the whole trip. No way to control it. Or stop it."

Pros: "Entertainment options great, crew very helpful"
Cons: "The gate switched last minute. The crew was late, as the reason for the delay"

Cons: "Customer Service was terrible at the counter. Check in was aweful. Surpirse very expensive bag fee. There was no effort to make me aware of the bag fees before the flight. Automatic recheck of bags didn't work. Everything took longer than expected and nobody was interested in helping solve the problem."

Cons: "Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is"

Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."

Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."

Pros: "as expected"

Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"

Cons: "Every thing perfect, I’m so happy with the service."

Pros: "Crew was good and seats were ok."
Cons: "More room but we all know space is limited. Food can be improved though"

Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."

Pros: "The flight attendants were very attentive."
Cons: "There is no order of who gets in first in the line. Everyone just lined up even when there was a sign about the seat number. You can hardly understand the PA system when they are calling the passengers to board. Not enough restroom for the economy flight."

Pros: "Finally left the airy"
Cons: "Had to stay in the airport 24 hrs.."

Pros: "Busines class seats (pods)."

Pros: "Business class seats were as good as any first rate airline. Cabin crew was excellent"

Pros: "I can't complain --- ordered a special meal and it arrived and seating was comfortable for economy. Very clean aircraft."

Pros: "Flight attendants were friendly"
Cons: "The flight was delayed for an hour. At first only 30 minutes then we had to wait another 30 while on the plane. Immigration in Guangzhou was terrible the lines were all backed up and they had foreigners blocked temporarily"

Cons: "the meals were not really pleasant to eat"

Cons: "They’re the worst airline I’ve ever flown with."

Cons: "They don’t serve water regularly, only before meals. No snacks between meals. My screen does not work. The crew seems not quite nice."

Pros: "Airline provided wheelchair for my injured friend and priority boarding"
Cons: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"

Pros: "The food was the best I've had while flying. Great entertainment selection. Generally smooth flight."
Cons: "Our flight had to be diverted because of a storm. Once we deplaned, the flight crew disappeared and offered passengers no guidance of what to do next. I expected some level ownership from them on helping figure out what to do next."

Pros: "Middle of the night water service."
Cons: "Compact sitting."

Cons: "I still don’t have my luggage and I’m coming home. Awful"

Pros: "very good service both on flight and on the phone"
Cons: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."

Cons: "How the hell are you gonna charge me OVER DOUBLE the cost to switch my flight???? That's OUTRAGEOUS!!! And to have to wait up to FOUR MONTHS to get not even a 50% refund??? Ridiculous. None of their help desk lines work, and just send you to other phone numbers that don't work. Ridiculous and unprofessional!"

Pros: "Get the exit row seat. Unlimited legroom! Can't go wrong with that."
Cons: "Nothing. Literally nothing. Will definitely fly again if Mainland China is one of my stops."

Pros: "Crews"
Cons: "A bit cramped"

Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"

Pros: "Check in was easy"
Cons: "Food can be better."

Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."

Pros: "Flight attendants very attentive."
Cons: "Severe flight delay caused me to miss 3 connecting flights, causting me a lot of money to rebook."

Pros: "Nothing"
Cons: "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."

Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."

Pros: "Good cabin crew."
Cons: "Flight was hours late"

Pros: "Service Comfort Ease of connection Excellent airline"
Cons: "Nothing to not like"

Pros: "Crew was really helpful and considerate. Entertainment selections were immense and diverse!!"
Cons: "Seats a bit cramped but I did get Economy so."

Cons: "Tv wasn't working"

Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."

Cons: "bad China eastern company on return trip from Shanghai"

Pros: "The seats had plenty of room and the crew was very friendly."
Cons: "Good and entertainment."

Pros: "The entertainment"
Cons: "The food was lame"

Pros: "Short layover."
Cons: "Late departure. Cramped seating. Deplamed onto buses at Guansshou instead of docking at a terminal."

Pros: "Nothing."
Cons: "I am never flying this airline again. I extended my stay and puposely didnt go back on this airline to avoid it all together. I would willingly pay a little extra to never endure another flight with disrespectful attendants again. From LAX to Guangzhou, Staff was incredibly rude to anyone not of chinese decent. I was yelled at to wake up by an attendant rather than pleasantly asked or gently touched on shoulder. Will absolutely spread the word to everyone i know on all social media platforms to avoid this airline. My feedback will most likely fall upon deaf ears but thats fine by me."

Pros: "Overall good."

Cons: "The plane was very old"

Pros: "The crew were nice but that is all there was to it."
Cons: "The food wasn't good, they boarded much earlier than it said on the boarding pass and then rushed people to get in, the seats are very small and the plane is obviously old. No personal screen."

Cons: "poor service.i had a fever and they did not provide me with a simple medication like asprin"

Pros: "no fat flight attendants"

Cons: "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"

Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."

Pros: "Arrived on time . Had very good selection of movies"
Cons: "Food was not enough. Business class seat and leg space too small"

Pros: "Few people know you have the option to upgrade with China Southern airline onboard. You can get a much more comfortable seat (premium economy) for 150 to 250 dollars. It's totally worth it for long international flights to China!"

Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"

Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."

Cons: "Delayed / diverted - no communications whatsoever"

Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."

Pros: "Crew was friendly"
Cons: "To many transfers"

Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."

Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."

Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"

Pros: "ALL"

Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."

Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."

Pros: "The flight was fine"

Pros: "Nothing"
Cons: "Had to process in and out of immigration then back into airport No transit area"

Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."

Pros: "None"
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"

Pros: "Nothing"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."

Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."

Cons: "Why is my passport number wrong?"

Pros: "The number of take offs equaled the number of landings :)"

Pros: "crew was nice"
Cons: "food was dry"

Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."

Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"

Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"

Cons: "wrong food?"

Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"

Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"

Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."

Pros: "Nil"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Cons: "Nobody helped me switch my flight around, I hate you."

Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"

Cons: "They cancelled my ticket I had to purchase my ticket again"

Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"

Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."

Pros: "Staff was friendly"

Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."

Pros: "The food was good and staff was friendly"
Cons: "Uncomfortable"

Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."

Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."

Pros: "no regards for customers"
Cons: "no regards for customers"

Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."

Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."

Pros: "Hostess"

Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"

Pros: "They redirected me to other carriers"
Cons: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."

Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."

Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"

Pros: "GOOD Service, Great Priceing!!!"

Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"

Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"

Cons: "Was just a bit warm"

Cons: "Good service"

Cons: "The food is not Good"

Pros: "Beautiful new plane, professional crew, totally decent food."
Cons: "Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower."

Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."

Cons: "Need better movie options"

Pros: "The crew was indeed amazing. Food was ok. We had a tight connection and on request there was a Air China employee at the gate who speed processed us through the rather complex Beijing airport and made sure that we reached our connecting flight well in time. The plane was a newish 777-300ER."

Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."

Pros: "Nice crew"
Cons: "Food"

Pros: "crew are very nice, although we took off late in Beijing. we arrived on time in LAX. lots of legroom on this flight for a 5 foot tall lady. the previous airplane barely fits my 5 foot frame."
Cons: "the bathroom would have been cleaned often or would have smelled better."

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"

Cons: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Cons: "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"

Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"

Cons: "There was bad toilet smell reaching where I sat."

Pros: "Service was OK"
Cons: "They have us sit in airplane from 8 am till 10:45 am. In the airplane over 2 1/2 hours that is unheard of We finally arrived in shaman at 2 PM So we have for our steel late due to unknown reason After travel from JFK to Beijing China 15 hours and three hours layover +3 half hours sitting in the airplane that is just ridiculous"

Cons: "Do not like the food at all."

Cons: "I can not do the check in on line because I did not have a chinese mobil phone."

Pros: "Is nothing to be call nice axcept tha modern airport architectural construction."
Cons: "I was very shock with service on Beijing airport. Since I was depanding on weelchair, I found myself uncertain in very unprofessional hands . Thanks of my instinct, I figured out that land servant left me waiting 1and 1/2 hr. in sectin D check desk # 26of Chech Air. waiting for booking my flight to SF.. She said do not understand English and was on the phone looking for instruction how to help weelchair person. I assumed they told her go to check in , so she took me to Chech Airline point wait for bounding pass. The time of arrival to Beijin I was taking care on weelchair by Chinve's lady wery nervous, haotic on security point which cost difiiculties find my passport. and appone delivery me to the plain she ask for money! The last part of experience with ground weelchair services was in SF airport, all foriners workers, create wery unprofessional, nervous atmosphere and demand a money. Looks like AIRLINES OVERLOOK QUALITY OF THE SERVICE FOR THEY PASSANGERS BEFORE AND AFTER FLIGHT. SPEAKING OF FLIGHT. CHINESS FLY ATENDANTS HAVE TO BE BETTER TRAINED, I notice hudge difference between Korean and Chiness serves wich are better. Regards, Elzbieta"

Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Pros: "It has enough space to make myself comfortable, and staff are very kind and patient. And one meal was provided even though it was only 2 hr flight."

Pros: "Food was okay"

Pros: "Free hotels, dinner and breakfast for transfers."
Cons: "Lack of snack in between meals"

Cons: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."

Cons: "Very poor service was very bad air hostess very rude"

Pros: "Food is not good for vegetarians,and they missed baggages both the way from and to USA-MUMBAI.. I called them for claim many times but they didn't pay yet.. I bought new bag for Rs- 9,500/- that also they missed on the way back home from Biejing to USA.."
Cons: "Food was not good for vegetarian.."

Cons: "Jain vegetarian food"

Pros: "It was the fastest boarding that I have ever experienced in an aircraft of that size."
Cons: "I was requested by 2 flight attendants to trade seats with another passenger so that he could sit with his wife who was sitting right next to me but wouldn’t ask herself. Eventually, the wife moved and there was an empty seat that was then filled with my neighbor who put her feet in my lap when she sprawled out. I did not sleep for the entire 10 hours."

Pros: "Price was good."
Cons: "Crew was rude at times. Might be a cultural difference. Crew was more friendly and responsive to Chinese travelers."

Pros: "Service was nice and quick. Plane wasn’t too crowded."
Cons: "It was abnormally cold on the plane, which made relaxing difficult."

Pros: "The food service and inflight entertainment"
Cons: "In service entertainment did not start until in the air."

Cons: "It took 30 minutes to take a bus from where we were parked to the terminal another 40 minutes to get through security when we finally made it to the next gate to connecting flight they had closed the gate. After all the work to get a temporary visa so we could get our bags and check back in our next flight was with Philippine airlines"

Pros: "The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not."
Cons: "The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else."

Cons: "Flight delayed without communication.Crackers & water that was served were all expired.Bad service."

Pros: "The ticket agent in Manila was by far the most helpful, Professional and Articulate Agent I have ever met. I certainly tip my hat to Air China and those Professionals used to Ticket and assist Passengers.. I flew into Los Angeles from Pittsburgh, Pa On United Airlines Two week Prior and was charged an Excessive Baggage Fees , not counting the high priced Ticket and made to feel like an animal. Although I paid 436 USD for the ticket, I was treated as though they were flying me for free. (United Airlines) I wish the Local Airlines could learn from the International Airlines when it comes to common courtesy."

Cons: "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."

Cons: "Bad costumer service"

Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."

Pros: "Direct flight, no layover , price ... you get what you pay for shitty service"
Cons: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"

Cons: "I got my baggage after 4 days from landing."

Pros: "The flight was on time."
Cons: "The flight attendants were rude."

Pros: "I flew from Houston to Beijing and overall not much to complain about. Flight was on time and boarding was well organized. In flight service was also good and the flight attendants were very nice. Just know that some of them have limited English so don't expect them to understand everything you say which is understandable. I'm sure they wonder why we don't speak Chinese. I ordered special meal which was good and you can have wine in economy if you want. Flight arrived on time. All in all flight was good."
Cons: "Wish we could check in online but for international flights I understand why they need you to check in at the airport with your passport."

Cons: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"

Pros: "This has got be the worst airline for customer service. I was on hold for over 2 hours on multiple occasions just to make a simple change to my ticket, which for some reason can't be done online. After realizing their customer service number is a complete hoax, I had to take an hour long train ride to the airport to make the change. Once there, I was told they couldn't make any changes and I would need to call customer service. I insisted calling was pointless at which time the aiine staff shruggered her shoulders and walked away. I made another attempt to call the customer service number, which I still believe no one at all works at. Needless to say, I ended up eating a $1000 plane ticket because of their refusal to help. DO GIVE THESE PEOOLE YOUR MONEY. THEY TOOM PLENTY OF MINE."

Pros: "I'm happy to be back in the U.S. safely. Thanks to the crew for their expertise!"
Cons: "Coming back to the U.S., the food was not prepared well; something was wrong with the noodles. The salad didn't taste good. The fruits were okay The flight attendant was supposed to help me with setting the entertainment, but she never came back."

Pros: "Comfortable seats, nice polite crew, decent food - pleasant surprise that the plane wasn't full so I could stretch out"
Cons: "Was surprised to find - first time - that I couldn't take my vitamin c water on the plane since they made another check right before entering the plane - so far once you went through security check I was always able to take the full waterbottle with me - again mediocre choice of movies, difficulty with touch screen"