Daily cleaning, installation of cabin HEPA filters on flights from Europe to Edinburgh
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Scores according to KAYAK customer reviews
Cons: "On time"
Pros: "For the most part the people and workers were very nice"
Cons: "Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy."
Pros: "Fab flight in every way"
Cons: "Transit time should be calculated reasonably."
Pros: "Flight screens showed info"
Cons: "Bring back free food ba"
Cons: "Had no idea we had not payed to check a bag. Could have paid online prior to boarding for 30 pounds, but because we did not know, had to pay 65 pounds in order to check a bag at the airport. I am extremely dissatisfied with this flight and with British airways in general. I wish I would have known about the baggage and I could have saved myself a LOT of money. British airway crew were rude and unhelpful. I will not be flying with them again."
Cons: "A 2-hour layover was too short. We experienced crazy long lines for: the bus between terminals, immigration passport review; passport review before the metal detector, and detailed tests on permitted volumes of shampo, and toothpaste. The agent forced me to check a normally permitted carryon bag, then the bags took 45 minutes to be placed on the turnstile after the flight. Not an efficient airport."
Cons: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."
Pros: "The seat was fine. the flight was as expected."
Cons: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Pros: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Cons: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Cons: "The unpleasant unhelpful staff"
Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Cons: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"
Pros: "Staff and Crew amazing and very friendly on this trip"
Cons: "Nothing negative to report best flight for some time"
Cons: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Pros: "Cabin crew"
Cons: "Boarded on a bus"
Cons: "Overpriced and outperformed by the Budget Airlines."
Pros: "Comfortable enough seats"
Cons: "Not even drinks were served"
Pros: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."
Cons: "could not even get water to drink without purchasing"
Pros: "Even on a short flight, you can feel a difference with the crew. This one was very good."
Cons: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."
Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"
Pros: "Everything was great"
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "Did not get the seats I paid for"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Cons: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Flight took off on time and arrived 10 minutes early."
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "The aircraft"
Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Food awful no entertainment"
Pros: "The flight was so somth"
Cons: "The crow service was so bad"
Pros: "The payment system was down so it was painful and slow"
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"
Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Pros: "The seats were comfortable and the crew helpful."
Cons: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"
Pros: "Slept most of the way. Cabin looked new, so that was nice."
Cons: "Having to gate check my bag even though it fit in the overhead bin."
Pros: "The staff handled everything really well. Continuously being updated to the delay reasons."
Cons: "Being stuck on a plane on the tarmac for 2+ hours, before being moved to a corridor, and then a bus, and then boarding a new plane. No information about delay compensation or refunds being given. No provisions for providing food or drinks for the toddlers/babies/children that had been kept on the plane for a couple of hours."
Pros: "the length of the flight and check in was fast with the machine"
Cons: "the boarding was chaotic, the airport and airline staff were confused and disorganized, the flight was delayed, we had to walk on the tarmac which was completely open to the street (I could have just walked straight to the plane without going through the airport at all basically), the leg room inside the plane is so tight that my knees were almost touching the back of the seat in front of me and I am only 5 feet tall, a bottle of water was 6 British pounds which is a ridiculous price, the landing was less than stellar"
Pros: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."
Pros: "Flight was smooth and on time"
Cons: "I don't like the boarding procedure and I have problems with the legroom between seats. But then it's a no frills airline and the price was attractive."
Pros: "Receiving updates about delays"
Cons: "The flight could have left on time"
Cons: "Flight was delayed. Very little communication"
Pros: "Not a lot! Crew was okay but it was cramped and hot. And speedy boarding is pointless when they put you on a bus. You pay to beat the crowds!"
Cons: "more space, less heat."
Pros: "Amazing crew. Friendly. Extra leg room for free. Nice company in plane"
Cons: "2 people were kicked off the plane because they were drunk and called the flight attendant FAT BOY. not only once ! i can still see the flight attendant quite distressed. It’s absolutely horrible to see these things happening more and more often. The police have arrested them and thank god we weren"
Cons: "It could have been on time"
Pros: "EasyJet are generally efficient and feel like they have the passenger in mind."
Cons: "Not sitting cooped up in our seats waiting 45 minutes for a slot."
Pros: "Good price and fairly smooth process"
Cons: "Carry-on luggage and a personal item should be allowed. Seats should recline. And at least 1 free non alcoholic beverage."
Cons: "Too crampt. Food like cardboard."
Cons: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"
Pros: "Don’t sit in Window seat 40A. Smallest on the plane."
Pros: "Seat wasn’t that comfy"
Cons: "Boarding process is suboptimal to say the least."
Pros: "Boarding was smooth and a far better experience than EasyJet's competitors"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Pros: "Flight attendants were very nice as were the pilots"
Cons: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Pros: "Flight was on time. Boarding was super smooth. Staff was lovely. Nothing to complain about!! I was worried because I had three kids and I had heard horror stories about the airline being super strict about the size of carry-on luggage but everything was fine! They didn’t ask us to check in our bags or to pay any additional Fees. I was so happy! It was easy peasy!"
Cons: "Everything was perfect. There was a dad who kept yelling at his kid in Serbia’s-Croatian but that had nothing to do with the airline."
Pros: "I am certainly purchasing speedy boarding again. Stress free!"
Cons: "Out of easyJet's control but air strikes in France resulted in an hour and 20 delay on the tarmac. The pilot was nice enough to let passengers view the cockpit which was a good way to help pass the time."
Pros: "The price of the flight"
Cons: "Flight delayed"
Pros: "Got to destination"
Cons: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Cons: "Late take off with very poor info in the airport. On the flight it was impossible to tell what that air hostesses said. Apart from that it was Ok."
Pros: "The check-in and boarding were cery quick"
Cons: "The place seats were a bit dirty"
Pros: "seats were clean and comfortable crew very friendly"
Cons: "It was not clear how the different systems worked for carry on baggage, etc. Boarding is awful as you do not know your gate until the last minute, so if you have questions about your flight you don't know where to go to ask, and then everyone crowds into a queue prior to boarding because they've just leaned where to go, shoving people out of the way. They charge ridiculous amounts of money for everything, so a reasonable fare is really not a good fare at all at the end of the day. I would absolutely NOT recommend this airline to anyone who is from out of country or doesn't travel 20+ times a year as they would not be able to navigate this airline's manipulations to extort extra money out of people."
Cons: "Todo excelente gracias"
Pros: "Staff were lovely and very attentive, and frequently passed through with bags to collect rubbish so you didn't have to sit with it for hours. Overall it was a relatively comfortable flight despite being a bit on the cramped side. A female crew member handled a disruptive group promptly and very calmly during the safety demonstration which others may have just ignored."
Cons: "Seats don't recline and padding is very thin. Food is overpriced (£2.50 for a tea, £14 for bacon roll and drink with "free" crisps) brought my own food so wasn't an issue but it was extortionately priced and put me off buying any other snacks or drinks. No entertainment. Unfortunately boarding was late and a bit chaotic, which led to a half hour wait after flight restrictions were placed."
Pros: "Staff were good"
Cons: "Flight was delayed because of rubbish on a stairway that no one removed. Totally ridiculous."
Cons: "The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous."
Cons: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Pros: "Maybe it was the time of the year but we waited longer on the plane than the flight itself."
Cons: "they over booked the flight and i couldnt fly out to the next day."
Cons: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Pros: "Its cheap on time"
Cons: "The ground crew didn't allow a carry on which was supposedly allowed"
Cons: "Landed 3 hours late"
Pros: "Bag drop very quick. Service friendly and efficient ."
Cons: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."
Pros: "Great at moving lots of people everyday so the whole transportation part is honed experience of getting people on and off aircraft efficiently to keep busy schedules on time."
Cons: "Walking off the plane onto a bus and waiting. Only getting our baby stroller back at baggage claim meaning someone has to carry the baby on top of hand luggage. Other airlines have the stroller available as you get out of the plane."
Cons: "Very late"
Pros: "Got to my destination"
Pros: "Once on board, evertything was ok"
Cons: "Easyjet lost my babys baggage and the stuff didn't cooperate with me or emphatize at all with my situation"
Pros: "Efficient bag check, efficient boarding, on time departure, smooth flight."
Pros: "The flight was comfortable and the staff were very pleasant! The flight was very smooth hardly any turbulence at all!"
Cons: "I was put in the awkward situation of trying to stuff my handbag in my carry on suitcase because apparently with eastJet you can only bring one bag on not even a small hand bag. Unfortunately my friend had a backpack and could not fit it in her carry on suitcase and we were then charged an additional £45. EasyJet should make it more clear that only one bag is allowed on the flight as many people were not aware of this and everyone had to open their bags and try to stuff everything into one bag. Unsure why this is a rule as most other airlines allow a carry on and a small handbag considering the space by my feet was empty because I had to shove my handbag/purse in my carry on which was stowed in the hold anyways because they did not have enough room for it. Very disappointed and will never book with EasyJet again."
Cons: "Flight delay"
Pros: "Cabin crew is always nice to passangers"
Cons: "After an hour delay, there was a double check system. No jet way"
Pros: "Staff were excellent. Very friendly and nothing was a problem."
Cons: "Everything had to be paid for. Not even a free drink of water."
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
Cons: "Our return flight on Sunday evening from London Gatwick to Edinburgh was cancelled without any clear explanation. Customer service thereafter was poor."
Cons: "The boarding process was a little hectic - the sign for Venice was at gate 28, and they called for people to board, but they were still boarding for Berlin. Then there was a last call for boarding for Venice - but they hadn't even started boarding for Venice yet and it was meant to be a last call for Berlin. And then Venice ended up at a different gate (but only one over)."
Cons: "Flight was delayed. Boarding seemed unorganised and messy. No snack"
Pros: "Easy and convenient"
Cons: "Clarity of front and rear entry instructions."
Cons: "The food"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "You have to inform the customers, that company needs you to have a visa"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "There wasn't any delays, perfect landing"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Excellent pilot"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Pros: "was on time"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Cons: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Cons: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Cons: "I didn't eat No entertainment"
Pros: "The weather was nice."
Cons: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Cons: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Pros: "Transparent fare, no frills and punctual."
Cons: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
Cons: "WIFI announcement which did not exist"
Pros: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Cons: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Cons: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Cons: "6h delayed"
Cons: "The departure could have been on time."
Cons: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Cons: "We had to spend €50 to check a bag that we can carry on to other flights due to weight restriction. There was terrible communication about a gate change. The flight was late and no one seemed to care or acknowledge that. The seats were very uncomfortable."
Cons: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Cons: "We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff."
Pros: "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Cons: "A bit more courtesy with passengers"
Pros: "Amazing check in man and baggage check in woman. Great Customer Service."
Cons: "Airplane crew dry, dull and aloof."
Cons: "The boarding process could be better"
Cons: "The USB chargers in my seat didn’t work, the coffee machine wasn’t working & boarding was a shambles. Took forever"
Cons: "Pay for all, it's ridiculous for the price of the ticket"
Cons: "I missed it because of shitty transportation in Paris"
Cons: "4 hours delayed :("
Cons: "4 hour delay"
Cons: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Cons: "Check-in process was a nightmare not well coordinated and took forever"
Pros: "Aircraft cabin comfornand cleanliness"
Cons: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Cons: "Boarding was horrendous"
Cons: "Food and entertainment don’t apply to my trip"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Cons: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Cons: "Flight was late. Lost my luggage"
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "Adjusting the air cabin pressure"
Pros: "The boarding and flight was at the right time."
Cons: "The confort is very bad. So small the space for the legs"
Pros: "Assigned to row 2."
Cons: "Checkin took 1 to 2 hours!"
Pros: "Nice big seats"
Cons: "No movies"
Cons: "seats were awful-- very thin cushioning"
Cons: "Never again"
Cons: "Delayed 2.5 hours"
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Flights were delayed"
Pros: "Ample bag space"
Cons: "Cramped seating"
Pros: "The flight was quiet, the staff were freindly, the flight itself was up to the standard I would hope for from Brittish Airways and Vueling."
Cons: "Re wait time for both the check in and security were both nearly an hour. I arrived with more than enough time time for these things and eat and shop, but i barely made my flight."
Pros: "My first time with Vueling and it was great."
Pros: "On time, friendly service and ample room on the plane."
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Pros: "Once we got on after an hour delay we had friendly crew and had a row to ourselves in the 2nd row. Comfortable seats and didnt pay luggage fees as many others have. We took on our backpacks that were larger and enjoyed our trip."
Cons: "Our flight was an hour late as seems to be usual for Vueling and some discount airlines. Also had to pay for any refreshments of water, coffee or snack. Seems to be normal for some discount airlines."
Pros: "Flight was delayed by more than 1 hour"
Cons: "All of it"
Pros: "The price"
Cons: "Stop the incessant advertising and selling over loud speaker when most people are trying to sleep through a flight ."
Pros: "No issues - everything went smoothly"
Cons: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Cons: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Cons: "If the seat and sitting area would have been cleaner and if you could recline your seat"
Cons: "Don't turn up with a cabin case, it will cost you £20 to have it put in the hold"
Cons: "Leg room & seat comfort"
Pros: "Price perfect, I love it. Seat great even for a very large person like me."
Cons: "Very hard landing, never hit the ground harder."
Pros: "Although flight was late they made up time pretty well"
Cons: "Flight to and from Carcassonne is rarely on time"
Cons: "Carcassonne is a tiny airport, be aware there are only vending machines after security, and not much seating. Announcements difficult to hear. Flight was fine, usual Ryanair."
Pros: "Straightforward process"
Pros: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Cons: "Being treated like a valued customer. It makes a difference."
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Pros: "price time of flight"
Cons: "unable to choose your seat free expensive tea and coffee and others"
Pros: "That I made it home..and that the pilot was honest about running late and tried to make up the time. The guy checking us in at Fuerteventura was very pleasant."
Cons: "That the so called budget airline charges for everything..now on board bags. What next..a tariff for the toilet or to exit the plane..nothing would surprise me! 20kg isnt enough for a holiday...but just another excuse to charge more money. The on board staff never offered to help anyone struggling to find their seat or with their hand luggage. In fact the 2 girls at the back end of the plane were too busy bickering to notice anything. The space you get to sit in is ridiculous you can't even bend down in it. And the plane was delayed."
Cons: "Flight was delayed, but nothing to tell us it was delayed apart from the screens. I got priority booking for the flight and on the way home no one shouted or got priority passengers over so it was a waste of money."
Pros: "I like the staff - they were kind and helpful"
Cons: "I didn’t like how you had to pay for food and there was not a comfortable position in the seats"
Cons: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Cons: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Cons: "Seat pitch is too short for anyone over 5’8”"
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"
Pros: "I took 1230 flight from stansted airport to Edinburgh. I carried a personal baggage with me on the plane then flight attendant took it away and told me I will get it back at the arrival belt. When I landed I couldn’t find mine. I had reported to the ground desk and they not helpful at all. So now I lost all of my travel documents and money. I feel so bad. This Tuesday I will fly back to Thailand and still don’t know how to redo my passport."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Cons: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Cons: "two roads with Ryanair, each time delay of about one hour"
Pros: "Left late but arrived on time."
Cons: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Cons: "Was approached when queing and told my bag was to go in the hold, there were people that had bigger/more bags that were not told this, i understand that if there is not enough room but surely first come first serve, we stood in the que specifically that this would not happen as we were in rush once we landed and did not have time to wait for bags. There were many people behind us that got to take their bag into the cabin."
Pros: "On time and cheap"
Cons: "No issues"
Cons: "There was a group of about 6 passengers that were very drunk before they got on the plane. I could hear that they were asked on their way through security 'how drunk are you?' which they announced loudly to everyone. They were shouting on board. They were still sold alcohol by the crew who did nothing to quieten them down. As usual the flight was late (around an hour by the time we actually got to the terminal)"
Pros: "The smooth landing."
Cons: "The tray tables sloped downwards making everything fall on to your lap. No storage under tray tables. No room for legs. Just a joke. Boarding took ages on tarmac. Staff were casual at best."
Pros: "Everything was great good staff with an exception. Quick and easy boarding"
Cons: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Pros: "Nothing. Staff were pleasent enough"
Cons: "This flight was purchased on my behalf and was not chosen by me. Worst commercial flight ive ever been on. I will never spend a penny of my own money on a ryanair flight. Awful"
Cons: "1156.64 When we arrived at the airport the clerk at the desk would not look up from her computer to help us, we went to the window and she continued to refuse to check us in. When we handed her our passports she bluntly stated that it was too late to check in because it was 10:00 and the cutoff was 9:55. We asked if she could make an exception due to our issues with transportation or if she was able to help us rebook a flight and she said no. We had already paid for this flight and had checked in baggage and paid separately for the two bags and she told us there were no Ryan air flights for our destination. We promptly rebooked with another airline at a separate airport and consequently had to pay for another form of transportation to the airport as well as a new flight and another two checked pieces of baggage. I have traveled all over Europe, the US, Canada, Central America etc. and never in my years of travel have I felt so belittled and disrespected especially considering I was a paying, respectful and loyal customer. It goes without saying I will never use this airline again and will be strongly recommending other airlines to friends and family."
Pros: "Crew tried their best but their capacity were stretched to the max to accommodate us."
Cons: "In Malta airport they only had use of ONE wheelchair/passenger lift vehicle for all flights and we almost missed our flight because the airport team couldn't locate the lift vehicle (PRM). In Edinburgh airport, the lift vehicle got us off the plane ok but didn't have enough wheelchairs or assistants for all those who booked. In the end we were just dumped off by the luggage caramel and had to have the slightly better disabled push the severely disabled out whilst I pushed the luggages. The holiday was fine but the traveling was just terrible due to clear lack of resources and capacity of airport teams"
Pros: "Counter agent was excellent, friendly and professional, she even helped us get our carry-on properly assigned to go on the plane when the Nazi-like fellow, Ali, at the terminal insisted that unless it fit in that grossly undersized test frame the airlines like to use, we would have to pay an additional 35€, to get it checked. Our lovely counter agent came to our aid and spoke sense to Ali with a verbal slap about the head-free entertainment-, helping to put some semblance of joy into the experience that is flying Ryanair. If I have a choice, Ryanair would never be it. Crew was lovely allowing my wife and I to sit together after not being able to do so online without more stupid fees."
Cons: "See diatribe above. If you can discern what to do better from above, excellent, if not, it matters not as I will make it my personal mission to inform all and sundry about the horrors of Ryanair travel. Your airline makes Sleazy Jet seem like top shelf."
Cons: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Pros: "Staff were friendly, and the flight was smooth, plane was clean."
Cons: "The flight was slightly delayed by the previous flight landing late. Obviously this happens, that's fine, but on landing at stanstead the bags from the hold were not released onto the baggage carousel for over an hour and a half after we landed. This is completely unacceptable and wasn't acknowledged by airport staff for over an hour, with no explanation given at any point."
Pros: "Nothing. Utterly horrible experience."
Cons: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Pros: "It was a quick flight."
Cons: "When I bought the ticket, i was not clearly informed that we HAD to check in online before arriving to the airport. This was a huge issue. I held off checking in because I wasn't sure if my bag would fit in the overhead bins as I didn't have a tape measure. So I figured, like with every other airline, my wife and I would check in at the desk and pay for the extra checked bag if necessary. Well we ended up having to pay €50 EACH to the airport administrator to get a boarding pass. I went through all the documents I received from the airline, and nothing states that we had to check-in before we arrived. They said they sent me a text message to my hotel, which was the contact number I had put when we bought the ticket. That didn't do anything to help. We will be fighting this with the airlines, discussing our bad experience, and never flying with them again."
Cons: "Boarding was very slow, 30 minutes late taking off. Everything else was okay, nothing special but nothing wrong"
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "Can't argue about price Planes were within 20 minutes of expected arrival time"
Cons: "Slow slow slow boarding, took forever. Too many people with big carry on bags that they were unable to stow, holding up the entire aisle. It was an evening flight and the lights were dimmed, but then the crew started blaring loud dance music before selling scratch cards: seriously annoyed the majority of the plane that was sleeping!"
Cons: "My daughter and I were traveling together and my flight was booked a day earlier than hers due to miscommunication. When I asked to change either of our flights (so we could be on the same flight), they wanted to charge full price to change flights. I declined to pay that much and was crying prior and during flight. When I asked the flight attendant for a water to take medicine with (showed them my pill) they wanted to charge me for a water even though I was obviously upset (my nose and eyes were red)! Very disappointing experience with Ryannair!!!"
Cons: "Almost everything : surprise charge for not having printed out a boarding pas before I got to the airport : extortionate fee for checking on one bag : I guess I've been spoiled on other airlines with the privilege of being able to take a bag of luggage. This, together with the penalty for not checking in online more than doubled the cost! : be prepared for a long wait : very disorganized at the airport : they want you to arrive very early. : one of the flight attendants was pretty rude. : the flight was about an hour late : moral of the story is never take luggage on Ryanair : it's only meant for travelers who can keep up with the hidden fee schedule, travel light and who can put up with discomfort."
Cons: "Was late almost one hour"
Pros: "long lines, unorganized, uncourteous, no help for a disabled passenger to check-in or board."
Cons: "First problem started when the Rynair website would not recognize my information when I tried to check-in online. I assumed that this may have been completed during the recent purchase because there website said my flight was confirmed. Arriving to the airport later than I would have liked but within more then the 40 minutes required to check-in when I arrived I was put on the incorrect line, after explaining that I wasn't able to check-in online, then when told finally I needed to go customer service. I should have been on the line to check-in instead, and after standing on long lines as a disabled passenger was told that it was to late to board. Your customer service agent didn't apologize for his staffs incompetence putting me on the incorrect lines to check-in and then did not offer to put me on the same flight schedule for the following day unless I payed an additional $100. I would have made my flight in more than enough time especially in such a small airport if the staff put me on the correct line to check-in. I was flying to Madrid on business and missed and had a small window of opportunity to meet a client who because of the delay would no longer be available because they were also soon traveling on business.This snow balled into a variety of problems; I had to pay for the apartment in Madrid I had pre-booked, and train tickets that where purchased would no longer be used, I had to go back to Paris and find another hotel to stay in."
Pros: "On time"
Pros: "Crew were friendly. Boarding seemed to take forever but the crew were smiley and bright."
Cons: "Landing late at night and having to wait for buses. When you book a seat at the front, the buses mess with the order so you end up on the last bus to leave, last to reach customs, last to get out of the airport. From touchdown to taxi - one hour with no bags to collect - that's very poor. Arriving at midnight with children this extended delay turns a sleepy activity into a fractious activity. If there was another choice on the route, with better options, would happily pay more to take it."
Airlines flying from Europe to Edinburgh have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Edinburgh
Masks required on board, masks provided on flights from Europe to Edinburgh
Social distancing seating
Middle seats unavailable to book on flights from Europe to Edinburgh
Testing for antibodies, testing for symptoms for flights from Europe to Edinburgh
Waiving of change fees. Search flexible flights from Europe to Edinburgh