Meals could improve Very plain and poor quality. I wouldn't mind payın more for better.
The flight was over an hour late taking off. Air traffic control on the outward flight caused the delay. Horrendous passport queue at Malaga. Families with children must dread it. Another Brexit negative
Felt very cramped, seat quality poor and temp way too warm with little ventilation. Persistent ramming of duty free ‘bargains’ donut throats. Food & drink service glacially slow.
The food was nice but same pud and crackers as on the way there should be different
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
No hot drinks but otherwise a good flight with decent leg room
The boarding at both ends good, the seats were a tad hard for any long flight, but okay for short haul, 2A and 2B had good leg room. On the return flight we landed at terminal 2 as opposed to where we should have land at terminal 1, so we had a bit of a wait for a bus, which delayed the onward journey. But all in all a good flight.
Flight was ok with a great landing. What could have been better would have been sitting away from the lady behind me who was coughing and sneezing all through the flight. I have been ill with a very bad cold ever since and can only put it down to being sat in front of that lady!
Flight was first class Experience at Edinburgh Airport was appalling
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Logan changed the schedule so I couldn’t use the hotel rooms we’d booked which were non refundable. £250 down the pan!!
Everything was fantastic. My trip was short and sweet. No problems. Just remember. My paid checked in was i belive 2 to 3 lbs overweight. I believe I could have been given a discretionary pass rather than paying or unpacking. Especially as flight was probably half full only. Thank you
I really enjoyed the good hot tea and biscuits. I loved the tartan plaid head-rests on each seat and the fact that there were all different. The crew’s uniforms are very sharp looking, too.
I booked this flight thru Kayak and then had to cancel within 24 hours of booking. They only refunded part of the fare, saying that was the usual practice. I was not pleased.
Everything! Not sure if there's really anything that could make it any better
Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators
Lovely cabin crew. Prompt takeoff and early arrival in Pisa
To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
The on board air steward really made the journey. He was very entertaining
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet
My only issue with my flight to Jersey was that the Gate wasn't announced until shortly before boarding, otherwise all went well even with how busy Heathrow was. I appreciate British Airways staff's politeness, hospitality and positive energy.
I like everything about British Airways. Excellence. Perfect. Exquisite service.
Flight on time and priority boarding worked. I travelled economy although business was available as no flights are cheap these days and at least with BA loyalty card I get a baggage allowance for nothing. That made the flight comparable or even cheaper than the ‘budget’ alternative. As for catering and entertainment - not on a BA short haul economy ! At least we were offered biscuits and water! Catering for economy short haul has been reduced to the minimum - no tea or coffee or other drinks than water (from a large bottle with a paper cup on offer). They will say this is better for the environment, which it is, but proper waste management is still needed for empty packets etc. so actually it’s a money saver.
Check in was not the greatest as had to talk to an agent to clarify things and then he transferred us to another agent who had difficulty processing my credit card as there was a system glitch and not a card error.
I paid for business class…. And was counting on the usual packet of toilettes to be provided. They were not because not enough were brought on the plane so they could t give to some and not all. So no tooth brush nor eye cover. Then NO coffee since there was no hot water. The lay I er too short because of delays and my luggage didn’t make the next flight!! It is now a day later and I am awaiting to hear if my bag has arrived. Very inconvenient!. I suppose I need to be glad that I spend over $4000 since I doubt those in coach or premium economy even made that next flight..Heathrow is the worst.
I have noticed that the airlines, including this flight, pretend there is going to be turbulence, announce such, and say they can’t do beverage service. There is no turbulence and the seat belt light goes off 10 minutes before they ask for tray tables up and seat belts back on. They are just trying to spend less money and it’s quite transparent
One if not the best Airline I have traveled so far. My only complaint is that flights where delayed.
Flight take off delayed 30 minutes; arrived 15 minutes late. Had to take bus from terminal to plane, delaying boarding and unloading.
Late again. 3 out of 4 late. One cancelled flight and one lost bag.
For a short 40min flight they served a nice light lunch! Biz class LHR to SFO was horrible. Only one round of drinks and ran out of meal choice - that should only be in economy n served late also had me give ny blanket back for a long taxi landing! Horrid! Will ThINK 2X before taking another BA biz class! Totally not service oriented. Very inefficient going back/forth to galley for every customer!
No priority boarding (travelling with a toddler) and the flight was 4 hours late.
Their online check-in system was offline so the lines at the counter were extremely long. Making our connection was also very unpleasant as there were no priorities for boarding (basically a free-for-all) and since I was travelling with my toddler we had a very hard time. The connecting flight was also 4 hours late.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.
