The entertainment selection itself was ok but the screen couldn't be turned off which was annoying because I wanted to read and not be distubed by flashing lights in front of me. I could see other people having the same problem with their screens. The crew seemed to be too busy to be bothered by our questions/requests. I found the seat quite uncomfortable, especially for a long flight. As a short person, I've accepted the inconvenience of always having seats higher than comfortable, but my neck hurt after a while because the headrest was too high and couldn't be adjusted further. The seat pockets in this plane seemed to be faulty. I could see people near me having the same problem of everything falling on the floor because it kept detaching from the back of the seat. It was pretty useless to keep anything in it, even the menu and sick bag wouldn't stay in. The food was meh. The omellete was just a hunk of egg - my next flight leg also offered omellete but was so much better than this one.
Space between seats is challenging but otherwise excellent service in every way.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
I am elderly and needed wheelchair assist. The ground crew assisting me with that part of my journey was rude, disrespectful and very hungry for money; the begging was distasteful and disrespect for females and the elderly was atrocious. Maybe they need to get a raise...I was out of small bills by time I reached home. As an american I am not use to the impoliteness. The ground crew make your wonderful airline appears poor in performance...a lot to be desired.
Awful seating. Bad food. Staff only have one bottle of water and no cans.
The flight attendants were generally rude. I requested a blanket for my toddler and didn’t receive the blanket until about about 3 hours later into the flight after multiple asks for different crew!
Loved the food. No wheelchair was provided in Sofia even though wheelchair assistance was confirmed by Turkish Airlines
The crew was not professional enough for that time. Multimedia connection had a problem frequently
Queuing for quite a while despite using the "speedy boarding".
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
Liked. The check-in was pretty quick as they had 5 desks working.
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.
The terminals are far away, be prepared to walk. Also, You climb stairs to the plane since there are no aero bridges. Boarding was haphazard not in multiple groups, so stand in line early. Hard to find place to stow cabin baggage if you are behind in the line. You can purchase food on the plane. There are vegetarian options.
First -the flight was late - more than two hours Second, not even a bottle of water at bord to give for free for this inconvenience. Three-at landing ive realised that I've lost one of my ear plug headphones and been very desperate to find it with my torch, the crew not helped at all more than that they asked to leave the plane as everyone did before me. This was the last flight from that day- extra 5 min for me with a bit of help from crew - would have bring a super review. I guess this days humanity disappeared!
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Everything went smoothly and the staff was very kind. I’m glad I purchased the extra leg room for my long flight; it was totally worth it. We were served 2 meals for a 9 hour flight which I was not expecting and they were very tasty. I appreciated them being vegetarian. Customs line in Munich was long; I had a choice to have a 1 hr 40 min layover or 2 hr 40 min layover; I took the longer layover which I was thankful for because my flight was delayed 30 minutes and there’s a good chance I would have missed my connecting flight. This was my very first international flight and I would fly Discover again without hesitation. Thank you for taking good care of me!
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
No entertainment since it was a 3 hr flight. Good leg room for economy.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
You adjourned my flight by 1h 30 mns and only updated me 1h30 mns before the new scheduled flight. I submitted an email to Kayak asking for a refund. It was the most stressful experience I've had.
Not because when i try to do check in there is only in turkish language i can not select other language
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
Don't fly Pegasus, terrible service at the airport and boarding was really bad. Both flights I took with them were significantly late. This flight had us all changing the gate at the last moment and it was chaos.withour explanation or apology. The planes have seats that don't recline and seats are really hard. The crew on board was good both flights, but that is the only positive thing I can say about this airline. It's not worth it and I won't be flying them again.
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
Pegasus Airlines which is the most efficient and cost worth low cost airline all over the Europe
Flight from London was delayed and we had to hurry up to catch the connecting flight to Riyadh
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.
Fight kept delaying, didn’t land till 10pm, after custom etc. it’s after 11pm. This leaves limited options but to take expensive taxi, then driver demands for more $$ Flight offers absolutely nothing, not even water
Late flight, lost luggage, no customer representative or online tracking luggage
Horrible experience, no one has any answers especially if you are just using the airline for connection. The planes are old, the crew did not understand English and made no attempt to explain.
Terrible flight mainly due to the emergency landing caused by a tyre blow out on take off and late landing at Gatwick which was rough and then once we stopped we weee surrounded by emergency services. Nobody informed us of what was happening and we were all scared due to the smell of aviation fuel throughout the cockpit. When we eventually got off the flight with the help of the emergency services we boarded buses that took us to the arrivals area where we waited over 3 hours for our baggage. Poor communication throughout and was left feeling shaken and distressed. Never flying with sunexpress again.
Sat in line to check in for 3 hours because this prehistoric airline doesn’t allow for online checkin.
Bad check-in. No online check in available. Family wasn’t seated together.
Hi That was mistake with send me ticket That was wrong date , becouse of 12. April Was 11. April I bought one Way igen in the airport!!! Problem with check in Problem with not send email for check-in I must have my money back 750kr for buy again ticket !! Thanks Kolsom
Not a great selection of food and the snacks were quite pricey. No entertainment at all, not even a magazine to read, but hey, it's a budget airline. The flight departed on time and arrived on time, so no complaints.
Disorganized service and aging equipment paired with inexperienced personnel. This was not what my husband and I paid for.
It didn't happen; Sun Express cancelled the flight, even more, the route to that destination. I got a full refund, which of course was not enough to buy a new ticket so close to the date of travel
