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Pros: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Cons: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."

Pros: "Na"
Cons: "Na"

Pros: "Incredibly good flight with excellent crew and good food."

Pros: "Nice seat I got."
Cons: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("

Cons: "Outstanding"

Pros: "Great"

Cons: "Seat legroom"

Pros: "Amazing crew. Great food"

Cons: "Row was very crowded. Seats much too close together."

Pros: "Efficient and on time."
Cons: "All fine."

Cons: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."

Pros: "Good crew. Clean"
Cons: "A little late"

Pros: "Crew was very helpful & friendly. Cabin was well pressurized."

Pros: "The flight crew was friendly and kind."
Cons: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Pros: "Screan for every passenger to play"

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."

Pros: "Good food, comfortable seat, good timing."
Cons: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."

Cons: "My luggage arrived wet unprotected fron rain"

Pros: "Generally efficient and comfortable."
Cons: "Leg room seemed a bit tight and the food didn't seem fresh."

Cons: "late departed ,no food,"

Cons: "Passport control"

Pros: "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
Cons: "We liked everything."

Pros: "Plenty of room for the legs."

Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"

Pros: "It was on time."

Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"

Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."

Cons: "Terrible connections. Long delays. Truly awful"

Pros: "Nice new plane"

Pros: "I like the overall trip!!"

Pros: "Nothing"
Cons: "Most seats were broke, staff seemed grumpy, 3 out of 4 flights didn't have individual TVs, staff couldn't handle unruly passengers, etc. Won't be using Turkish Air anymore."

Cons: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"

Pros: "Nothing, just the price"
Cons: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"

Pros: "Everything"
Cons: "Nothing"

Cons: "The flight was delayed for over an hour"

Cons: "I missing my bag 10 days and no any details"

Pros: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Cons: "No inflight entertainment. Food was poor, but it was only a short flight."

Cons: "There is always some kind of delay. And danger of bags not arriving on time"

Cons: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."

Cons: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"

Pros: "The crew was very nice and accommodating. The seats were comfortable."
Cons: "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."

Pros: "Excellent food and service. Very friendly and professional crew."

Pros: "Nothing"
Cons: "The fact the airline didn't compensate us even though we missed our connection flight"

Pros: "Nothing"

Cons: "My Luggage did not make it, I don't have any information about it :)"

Pros: "Turkish airlines is a nice airline company and as I always had wonderful experinces, this time i purchased their tickets. The pilots are wonderful - u never feel any uneasiness when the plain takes off or lands; the crew is always attentive and the food is good :)"
Cons: "The plain crew did well and the plain was on time in Istambul."

Pros: "All 4 flights were late."

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Pros: "Everything other than luggage situation"
Cons: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"

Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"

Pros: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Cons: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Cons: "On tome flight"

Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Pros: "Good"
Cons: "More varieties of whisky on board"

Pros: "Lufthansa hands down is the best airline I have ever flown!"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Cons: "Boarding by rows would avoid people rushing to line up ahead of time."

Pros: "on time."
Cons: "nothing"

Cons: "a bit late"

Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Pros: "Not much"
Cons: "Almost everything"

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Cons: "Not entertainment at all"

Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "The counter staff in Heathrow was great"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Pros: "Good attitude"

Pros: "No delay and the landing is smooth"

Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Pros: "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Cons: "Avoiding Atatürk Airport full stop."

Pros: "Nothing to like at all."
Cons: "There is no food even water at international flight!!! Terrible service."

Pros: "Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems"
Cons: "I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day."

Cons: "Very bad smell, pass landing"

Pros: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Cons: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."

Pros: "There was NO water in a 4+ hour flight unless you pay!!"
Cons: "Non of the three bottles I asked for on duty free were onboard It is apauling that food & drinks have to be bought in such a long flight including water!!!"

Pros: "Just boarding"
Cons: "I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed."

Pros: "The movies"
Cons: "I had a flight from Atlanta to London with a connection flight to fly to Istanbul. The first flight was fine and smooth but the second was just terrible. Upon buying and resorting to British Airwaya, it wasn't mentioned anywhere that the second flight plans do not offer complimentary soft drinks or snacks for the three hour flight after a 6 hour layover. Assuming my flight was going to feed, I didn't eat a whole lot at the airport so I didn't have to spend too much money. I declined the cart the first go around and didn't seem any too interested or sure what some of the options were. I lasted as long as I could and gave in and pulled out my credit card (not accepting cash is another disappointment because my Turkish bank account was charged by pounds) but there was nothing but one choice left and it didn't sit well in my stomach."

Cons: "I didn't get to go. The Turks said I couldn't even change planes in Istanbul without a visa -- and they weren't issuing any."

Pros: "flight was relatively empty, and did not delay too much."
Cons: "No entertainment whatsoever. Meal is only a muffin or a cake of some sort. Waited way too long to disembark the plane."

Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."

Pros: "On time arrival"
Cons: "Service, crew, departure delay, dated vehicle"

Pros: "The flight was half full"
Cons: "The plane was half comfortable. We were charged for everything. Water, etc."

Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."

Cons: "Why do I have to pay for food in an international flight? Ridiculous."

Pros: "Just generally BA. Used to be the prime airline to travel with"
Cons: "No entertainment on the flight. No complimentary food or drink for 4 hrs flight and charging the customers a lot of money. not really worth the money."

Pros: "-"
Cons: "Crew was pretty unfriendly! There was no food served and no in-flight entertainment although the flight was 4 hours! Worst airline I have been so far! They need to learn alot from other airlines such as American Airways or Turkish Airlines!"

Cons: "Cramped seating."

Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"

Pros: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."

Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."

Cons: "See above"

Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."

Pros: "Nice high tech tvs to watch movies and tv shows"

Pros: "Everything was great"
Cons: "No complaints"

Cons: "Could not check in online"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Cons: "My luggage was lost and I did not receive it for 2 days."

Pros: "All went well. Everything was comfortable"

Cons: "We need more space!! You know that, we know that , everyone knows that"

Pros: "Very professional staff"

Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."

Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."

Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."

Pros: "Nothing"
Cons: "Everything"

Pros: "That we did not fly British Airways."

Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."

Cons: "Very slow operations at the Heathrow airport."

Cons: "Lost all our luggage"

Cons: "Landing was rough. Very rough."

Pros: "Nothing"
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"

Pros: "On time departure, early arrival, very kind and solicitous flight attendants."
Cons: "Nothing!"

Pros: "I don't think there is anything more I could ask of an airline."
Cons: "At this point, there was nothing not to like."

Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."

Pros: "Not much"
Cons: "It took us over an hour to board. There were 3 lines. 3 attendants. One attendant would leave and we would be left standing there for 20 min. Then they lost my luggage. After 1 day they said they found it in Rome. Each day I would call and they said Rome wasn't sending it. They said they were in India and they couldn't do anything. Finally after 5 days I got it"

Pros: "Was able to move a passenger so that we had an empty seat between us in a row of three."
Cons: "BA check-in system down and could not get a boarding pass. Could not proceed without one and could only get one via a long wait in the "assistance" line. Departed an hour late due to a passenger not getting clearance to leave the country and then for them to remove their luggage."

Pros: "Empty space around me"
Cons: "Low cost. No entertainment, no drinks. Although nobody around me, to tight for work with laptop"

Cons: "Flight was delayed over 8 hours in leaving Kiev. The plane was old and the business class was not as pictured when booking. I'll never fly with Ukraine ever again"

Pros: "Ground staff (check-in) not the happiest or most welcoming."
Cons: "Other airlines give a warm welcome. Getting to airport, plus the run up to a trip can be stressful. It is also where for me the holiday/trip begins and a smile, or even a 'have a good holiday/trip' said genuinely would really get things off to good start. I felt depressed."

Pros: "boarding and flight was on time, no delay at all"
Cons: "everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size"

Pros: "everything good.."

Pros: "Nice crew. Plan made it to the destination."
Cons: "Flight changed. Then late. My first experience could have been better."

Cons: "Terrible service and airline is unclear about services airline provides. Lots of hidden fees"

Cons: "Non losing my baggage"

Pros: "1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old."
Cons: "Get a newer plane, make sure luggage arrives on time."

Cons: "Bag drop at Gatwick airport was dreadful!! Only one desk for the whole flight to check baggage. I was in line for one hour!!!"

Cons: "Never to use ukraina airlines"

Pros: "The baggage reclaim was the fastest I've ever had in all my years of flying."
Cons: "Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water ."

Cons: "They weren’t any chargers there"

Pros: "Flight was fine. No complaints there."
Cons: "I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in."

Pros: "Friendly hostesses smooth flight"
Cons: "Why doesn’t business class get to board first ? Bus was too crowded and was mobbed with people pushing"

Pros: "We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time."
Cons: "Is not comfortable plane also old .I never had again Ukrainem airlenes"

Cons: "The flight was packed with Jewish people,unfortunately very rude and uncontrollable by the cabin staff,I could see there growing frustration,at telling them to sit down,or stay in your seats! This was relayed by conversations with the other passengers.No consideration for others!which overall ruined the flight"

Pros: "Na"
Cons: "Na"

Pros: "Flight was good"
Cons: "I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!"

Pros: "good plane, good value for money"
Cons: "service was slow due to many transactions. would be better if the water were provided in parallel and more quickly than the for-pay service"

Pros: "The UIA crews were very kind and attentive, responding to passengers in a matter of time :-)"
Cons: "Nor meals niether snacks of any kind, it was understandable due to extra expenses and economical issues the Airline faces. But I am sinserely appreciated UIA, its kind crews as well as Airport Boryspil Airport. Wish them all the best and success! I hope see you all on board soon :-)"

Pros: "Crew friendly I like Ukraine Airlines"
Cons: "Nothing compared to most Airlines I know"

Cons: "Website does not work for checkin on phones"

Cons: "Staff is unreasonable. Planes are old and outdated."

Pros: "Staff were very helpful"
Cons: "Assistance was booked but not very helpful"

Cons: "Both legs of the trip were delayed for more than an hour. One of the boarding staff was very rude and hate forigners ."

Pros: "Food on the plane was so so, but at least, it was hot and not the worst."
Cons: "Flight was delayed by 10 hours. I missed my train after the flight. Food was not provided due to delay."

Cons: "2 hours delay"

Cons: "Boarding pass extra charges made the tekits cost more than other's"

Cons: "UIA doesnt offer any in flight entertainment on this and other international flights that I have flown with them..."

Pros: "everything was really good thanks"

Cons: "Flight was cancelled with Ukrainian airline abd I haven't received anything from airline!!"

Cons: "They dont even have a plug that we can charge our phones .Also they dont have a tv .It was a long trip so i must sleep because there was no other option."

Pros: "Nothing I liked honestly speaking"
Cons: "My family and I were treated badly at check in, refused to weigh my luggage, sent us off to another area to weigh things , then when we came back to the counter, working with different clerk he shouted over everyone head and shouting telling her be careful they have over weight , that was bad behavior and not professional, I asked for the supervisor and I waited for 30 min and no one showed up and I requested his name the Indian man to report him then he disappeared and no one helped me and I almost missed my flight and barely made it, I would never fly on this flight and I don't recommend anyone to use it , flight attendance are not qualified and poorly speak English"

Pros: "They compensated our wait with a sandwich and a drink."
Cons: "We boarded the plane to find out there were some technical problems. We then deplaned and waited several hours for a new plane. Little information was given to the passengers in languages other than Ukrainian. Re-boarding was not announced, it just happened. Seats were very uncomfortable and too close together."

Pros: "Only the fact that it got me from point A to point B, and was cheap."
Cons: "About an hour long line to check in, due to their only having a couple of counters open to check in a huge, and completely full, international flight. On both departure and return trips, flights were delayed. On our departure, this led to us not being allowed to go to our connecting flight (even though there was some time remaining and we had only carry-on luggage, but they didn't seem to understand that), and on our return we nearly missed our connecting flight, except for the fact that it, too, was delayed. On one fairly long flight, no refreshments were offered except for purchase, but there was no menu or price list provided, and the service took a very long time. The weight limit for carry-on baggage was different (less) for the return than for the departure. And so on. UIA simply doesn't seem to have its act together. Also, for our own case, our flights took longer than necessary due to UIA having to fly *around* Russia, rather than take a correct route that would go *over* Russia. While I'm sure they can't help this, it is a factor worth considering depending on your route. Overall, I can't recommend UIA. In the future, I will be taking other airlines even if it means spending a significant amount more."

Pros: "I must say that the boarding process was excellent and the landing was perfect; good job captain!"
Cons: "Service was horrible. I asked about a beer and the flight attendant said "international, 4Euros, Ukrainian 2Euro..." He turned his back on me saying "only water free..." I felt like since I was a foreigner, he didn't really want to talk to me. Hard to believe, racism exists here, but it is a reality. I guess that, at least the other flight attendant said, "welcome and goodbye", other than that, worst service ever."

Cons: "Flight attendant should smile and must be educated to say thank you and when giving the change to speak with costumer not to put on table !!"

Pros: "The second flight (operated by both Ukraine and Turkish was good."
Cons: "nothing really."

Pros: "Staff and flight quality"
Cons: "Very hot in the plane and relatively limited space"

Cons: "Old plane, was no any entertainment or phone plug-in/charger, I payed for my second luggage 110$, I used to carry 2 baggage bags for free."

Pros: "The sit was realy small . No entertament . Simple plain. Since it was less than 3 hours flight . Ok."

Pros: "The crew was okay"
Cons: "In the check in the attendant humiliated me in front of all passengers. This is because he was not willing to allow me to go with hand luggage because the weight was 7.4 kg and not 7 kg. When I tried to moved stuff to the computer bag he refused."

Pros: "I enjoyed most of the ride comfortable and fun"
Cons: "In the first hour of the flight the stewards violent tapped me awake for random reasons and the movies where boring also take off and boarding was both off schedule"

Pros: "Staff was helpful and friendly (though were not updating anyone on the reasons for delay and how much time lef to wait.)"
Cons: "No pillows, no blankets, no entertainment, flight delays, no food though it was not a low-cost flight, no information about what is going on with the delays."

Pros: "Service staff was friendly and understanding"
Cons: "Expensive food with nothing for free included, no entertainment counsel"

Cons: "I would like to have a reimbursement because I was forced to check in my carry on beg without apparent reason and was charged for it $110 which is ridiculous nowhere in the world anyone charges for extra beg that kind of money. Please reimburse."

Cons: "Flight was delayed for 4 hours, dull waiting in airport. They gave us cold awful food while we waited."

Pros: "2 boxes"
Cons: "Everything"

Cons: "The food was the most disgusting thing I've ever tasted! The juices were the cheapest drinks ever. The staff never even asked during the whole almost 10 hrs flight if anyone wanted water. They only provide blankets, no pillows. The movies on the 2 TVs in the middle section of the plane had Chinese subtitles. In other words, I will never fly with this airline again."

Cons: "Just perfect and on time"

Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"

Pros: "Nothing really"
Cons: "The airline should at least provide a snack. It's 4 hrs of travel."

Cons: "No tv screens. Have to lay for food. Seats dont recline"

Cons: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."

Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."

Cons: "1 hour delay nearly cost me my connection no assistance provided"

Cons: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"

Pros: "I liked that it's first and last time"
Cons: "Everything"

Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"

Cons: "Crew was rude to all passengers"

Pros: "Bording was fast and the plane took off on time."

Pros: "Good"
Cons: "Not bad"

Cons: "Landing was very rocky"

Cons: "They stole my money"

Pros: "price. flight. comfort. convenience"
Cons: "delay"

Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."

Pros: "Friendly crew."
Cons: "Not being able to check-in online."

Cons: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"

Pros: "Professional crew paying fit"
Cons: "Paying for drinks"

Cons: "Crew members are very rude"

Cons: "Late boarding for unknown reason."

Pros: "As noted above"
Cons: "Nothing really"

Cons: "Everything is charge money"

Pros: "Nothing."
Cons: "A lot of peoblems with this airlines. I will not use it again."

Pros: "Was a save travel"
Cons: "Delay 1 hour."

Pros: "As long as they are reverting a cheap ticket then the service is good"

Pros: "An early landing made my onward journey so much easier."

Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."

Pros: "Nothing"
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"

Pros: "On time"

Pros: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Cons: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"

Cons: "45 minutes delay"

Pros: "Comfortable seats and very clean."

Pros: "Nothing"
Cons: "Everything"

Pros: "Great team and great pilot everybody to the baggage people were excellent!"

Cons: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"

Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."

Pros: "Nothing in particular"
Cons: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"

Pros: "Nothing"
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."

Pros: "anything"
Cons: "everything"

Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"

Pros: "Nothing"

Cons: "not direct fligth"

Pros: "Everage"
Cons: "Service"

Pros: "That it got me and my luggage there when scheduled"
Cons: "The seats are cramped on Pegasus flights and you have to pay for everything, including something to drink."

Pros: "The staff were all pleasant."
Cons: "Checking in was extremely slow."

Pros: "No things"
Cons: "All of things"

Pros: "There was no flight entertainment. Food had to be purchased. For international flight, I found it very inconvenient to travel with this airlin. Worst of all, I did not realize that in order for me to continue to my connection flight to Dubai, I had to get my luggage, apply for Turkey visa and leave the transit area and check-in again. There was no assistance on the flight nor outside when we arrived to guide passengers to the connecting flights. Overall, i would not recommend this airline nor, Easyjet (Amsterdam-London) and Skypicker the company that booked my flights to anyone. I found overall experience, frustrating, unprofessional, delays, luggage weight limitation, unnecessary visa requirement, etc."

Pros: "The updates"