25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Everything in general was great, but we left 30 minutes late
Feral children not being controlled by Turkish parents should be addressed by crew rather than allowing them to disrupt the passengers around them. The flight is a paid service and poor behaviour should be addressed.
I like Turkish airline, but the food sucks. None of my children eat the food, including me, and it was really hot and
I had issue with my boarding pass. When I arrived in London Gatwick Airport. My e-ticket wasn't scanning and had to do a lot of back and forth with Air Transit I order to board my flight, which I almost missed as a result of this.
The food and drinks were below the normal standard we expect from Turkish Airlines. On a 4 hour flight we received 1 drinks service and 1 food service, the latter was a cheese omlete, which is well below what we have received in the past, such a shame we always recommend this airline..
It was great except my luggage was C severely damaged over i picked it up off the carousel in London. . A suit case that had been used once does no longer have the use of the extendable arm as it’s broken
A fairly standard 2/2 configuration. Boeing 787-9 is modern but the amenities chosen by Turkish for their seats are slightly limited - no in-seat charging, for example. Otherwise, a good flight.
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
Check-in was a mess, transfer flights were sepersted so no one could sit with their company. Some tickets were closed to online check-in without notice hand luggage allowances were not checked so oberhead bins were already full halfway through boarding.
The flight was delayed by 1.5 hours without much explanation and they ran out of complimentary bag for inflight comfort. Would like to know if i can can get compensation
You can understand why Turkish Airlines are rated so highly; the whole experience was really good indeed. Aircraft itself was spacious, comfortable, and very well appointed. The crew were great, friendly and helpful. All round a great service and good value. Istanbul airport is also a remarkable place. Highly recommended.
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Good flight but there was no entertainment. I wouldn’t have complained but you asked.
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Missed our flight to London and we were put on coach seats to Munich.
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.
Another 35 min delay landing No apology no communication or acknowledgment about this
Terrible. This airline will cancel flights at very short notice.
