Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
Best smelling onboard bathrooms ever. Even after use the whole flight. Biggest overhead bins. Most legroom in economy class. Great Icelandiic music. Really nice staff. Icelandair is awesome! (Don’t fly Air Canada! During the strike they lied about no flights available (I booked this flight myself) and hid the process to get money back on their website by obscuring menu titles, then made it difficult and time consuming to fill out. I’m Canadian. Don’t trust Air Canada!
It was good. The air plane is clean and staff were friendly.
Worst airline I’ve ever flown. Delayed 5.5 hrs, missed connecting flight, and missed an entire day of vacation. Zero customer service
There was no lounge at Boston for us to use. Typically flying first class overseas comes with lounge privileges. The seats did not recline even a little. My headset only worked on one side. I felt like I was flying on Ryan Air, not Icelandic Air.
Boarded with no problems. Sat on the tarmac for an hour before taking off. We were the last ones on our connecting flight. Didn't think we were going to make it. Our flight to Iceland was similarly delayed. When we've flown other airlines, pilots have tried to make up time while in the air. This doesn't seem to be something that Icelandair does. We made all of our flights, but it was stressful and we didn't think it was going to happen based on the time we arrived.
The flight was delayed and as a consequence we missed our connecting flight. Were stuck for another 6h in Reykyavik. Appreciated that we got a generous food voucher at least. Would have liked to see more information upon arrival including a person waiting for connecting flight travellers and informing already that we will not catch the flight and directing us to the office dealing with the matter; unfortunately that didnt happen and we hence first needed to find out whether flight had indeed left already and then locate the adequate office to help us with booking us on the next connecting flight. Also my suitcase broke and it is not clear whether it is happened on the leg with Iceland Air from DC to Reykyavik or on the leg with Lufthansa from Reykyavik to Frankfurt. Finally, understood that it is a low cost company but at least provision of earplugs for free would have been nice, instead of making them buy.
Great experience on Icelandair flight from Newark to Amsterdam by way of Reykjavík. Courteous and professional staff. Food was solid. Service - outstanding. Cabin was a little warm.
what would have been better would have been that my booking not been canceled by the system and had I been informed that the booking had been cancelled by the system I could have immediately rebooked and not found out that there was an issue when I was told by the system that I needed to book in. It would have also been good if either the booking agent or BA or anyone been in anyway useful. In the end I had to rebook a flight at an additional cost of $350. So no I'm not impressed by BA any of the other parties involved.
we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.
Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
They issued seat assignments and sat my 2 year-old in the row behind me, separate from me and my daughter. Communication/ customer service was terrible. They told me to change it in London, then in London, they told me to talk to the cabin crew, then a supervisor came and stuck us in the back of the plane when we were supposed to be in row 25. Overall, they need to really work on their customer service. Additionally the food was terrible and they ran out of meals and didn’t have any kid options. To top it off there was no in-flight entertainment for the first hour of the trip.
We missed the connection because we had to wait for a shuttle from the plane to the Terminal. Also, we needed assistance and none was available.
When we arrived at the airport - 1st step - printing out your boarding pass - no issue. Not long lines as these machines. 2nd step - processing your bag drop off. There was only one associate there to help 10 kiosks. We had a family in front of us for 20 minutes trying to work on the machine and figure out every step for 4 pieces of luggage. My husband alerted the associate who was able to assist the family. Highly suggest that there are more associates to assist in this process. Besides this issue, security check went very quickly. Our flight was direct to Philadelphia. We had to carry our bags down two flights of steps, then out to the tarmac to a bus, then carry our bags up two flights of stairs to the plane. No one on the flight was expecting that long trek. I could see some people were struggling a bit. All in all - great flight crew, plane was clean and food was great!
There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
