My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
I was very upset with Underpricer, Cathay Pacific and Kayak! After spending numerous hours on phone and texting on WhatsApp to get seating secured for myself and my Sister only to find out hours before my flight that our seats had been canceled and we wound up in the last row in back of the plane adjacent to toilet! Airline claims travel agent canceled out seats!?!? Out tickets were purchased in April.
I upgraded my flight to business and before boarding they told me they will not have food on the flight unless someone declines the food service.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
Nice staff, only one of the food services had a vegetarian option. Premium Economy was good - big seats and footrest. A little slow bringing welcome drink and often didn’t have the prosecco left on the tray - as though they are discouraging choosing that option. My only complaint is the wine/drinks served in a paper cup - I ordered a cognac on our previous flight and it came in the bottom of a paper cup, wine is poured into the cup like it’s a bucket!
Flight was delayed due to air traffic control and technical issues - power outage happened several time during taxiing in Taipei causing further delay for urgent technical check.
Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Close to excellent. The only problem is when I try to charge my phone on the USB in front of my seat, the battery level is decreasing rather than increasing. Why?
Cabin crew decided to make sure that the seat belt sight was on for most of a 3 hour 45 minute flight preventing pax.to use the facilities and then giving me omg when confronted with the situation. They should bear in mind that if there would be any human waste on the seats it has to be treated as biological material and removed by a hazardous material team.
Captain smooth landing, Crew efficient and helpful. We saw Mt Fuji from the plane. Thanks.
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
