£1,214 Find Cheap Flights from Inverness to Japan

The boarding process was chaotic at LHR and the seat was not as comfortable as other airlines....

Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!

Great flight. One unique individual assisting in business class who should have not been there. Need more generic meals, not British centric.

We always use BA due to the direct flight options, we have always had a pleasant flight with BA.

There might be more food options for people who can't eat so much starch/sugar/bread/rice. Meat, cheese, walnuts/pecans for snack, maybe jerky or other kinds of meat-based snacks would be better than bread and rice and sweets. I had an extra chardonnay, which was fine. The entertainment was great.

Unfortunately, my flight was cancelled because of some sort of emergency over the Atlantic and had to return to London. While I think British Airways made every effort to mitigate the situation, I must say it was still pretty unpleasant. I do appreciate the fact, however, that British Airways put my safety first…and I think the effort to correct a bad situation was very sincere. But I think the process might be handled better in future.

Horrible leg room - coach seating with empty seat in middle on a 3 across seating. You buy business class for comfort which includes leg room. Absolutely no entertainment options either. Awful experience

Flight was 3h50 and was only provided with a packet of oat cookies and offered a cold drink. Thankfully i'd had breakfast but for a morning flight of that length some sort of breakfast should be included. There were 2 toilets for economy but due to turbulence we couldn't use them until the last 1hr which meant the queue was then huge. Would've been nice to open up the business one for those closest to the front to use.

Crew service was poor and very little difference between premium economy and economy. Disappointed.

My bags never made it on the flight and I now have to wait for them to arrive hopefully tomorrow. You can’t even track your bags in the app to see where they are since they didn’t arrive. You have to file a claim and then wait for them to inform you when you will receive your bag. We were already delayed for an hour due to baggage so I don’t understand how my bag didn’t make the flight.