Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pros: "Politeness. It definitely stands out."
Cons: "Coffee. It just didn’t taste good to me. But they had wine!"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Cons: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."
Pros: "Really liked the food"
Cons: "For such a long flight, I would have expected to get eye masks, but all they provided were slippers"
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "economy seats and overhead compartment roomier than most other airlines. food is good."
Cons: "low sodium/no added salt food option for people with heart disease."
Pros: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Cons: "In flight entertainment system was a bit outdated."
Pros: "The new aircraft A380 was so comfortable."
Cons: "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
Pros: "The cew is very friendly but need to improve their English."
Cons: "Entertainment system. Food options. General service offering in business class"
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Pros: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Cons: "Clerk at check in screwed up my frequent flyer number, so I was denied all the priority privileges - bag check, lounge, priority boarding, etc. They later apologized during boarding but otherwise did nothing to fix the situation."
Pros: "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
Pros: "Check in counter was helpful and friendly"
Cons: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Cons: "Flight delayed out of Singapore. Airline should have at least notified earlier so passengers can arrive later to the airport Cabin crew on board rude ‘sorry i’m too busy now’ [just asking for a glass of water] Plane then sitting at HK airport waiting for open gate Arrival timed just perfectly to prevent passengers from catching the last airport express train"
Pros: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Cons: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Pros: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Cons: "The aircraft from was showing some wear."
Pros: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
Cons: "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
Pros: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Cons: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
Pros: "Nothing really. I am not gonna fly Cathay next time. Would like to have a wifi."
Cons: "The FA, no WI-Fi for a 15 hr trip."
Pros: "The airplane was nice and clean"
Cons: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
Our first flight flight was delayed by 2 hours which made us miss our connection to Pisa. With much confusion, we were rerouted to Madrid, Spain then to Florence. Our flight from Madrid was also delayed due to "a technical problem" and everyone was taken off the plane after boarding. We finally took off but then were delayed getting off the plane as the "engines wouldn't shut down." By the time we got to Florence, it was too late to get to our destination and had to stay in a hotel and get a 2 hour train ride the next day, arriving to our destination 24 hours later than we were supposed to!!!! British Air compensated us with a 10 euro voucher to buy something to eat on the plane! Terrible!!!
Pros: "The crew were gracious and attentive to keeping us hydrated in Economy."
Cons: "The seats were uncomfortable on this full flight, the food was average."
Pros: "the food was really good and the service was good."
Cons: "the entertainment system for the trip from lhr to acc was a bit outdated"
Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Cons: "British air wouldn’t let me carry on OR check my guitar, so I was forced to give it to a homeless man at the Madrid airport in order to make my flight. FlyUs was no help at all, neither were BA, AA, or Iberia. Worst travel experience of my life and I’ve traveled the globe with guitars. Luckily it was an inexpensive instrument."
Pros: "The flight was smooth, food good and staff OK"
Cons: "Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired."
Pros: "The movie selection was wonderful, as the amount of time with dim lightening"
Cons: "The temperature in the plane. It was too cold for summer clothing"
Pros: "The crew and service was good."
Cons: "Slow boarding, not enough leg room for such s long flight. I would expect better from an international flight. Middle seats are miserable."
Pros: "British air crews are great"
Cons: "from rome to myc through London. ok fine. but arriving in London gatwick and departing London heathrow? wtf?!? it cost me over $100 to make my "connection". I guess you could say it's my fault for not seeing that but never in my life has anyone sold me a flight with a "connection" that requires changing airports. idk if that's a kayak or BA error but it's completely unexceptable."
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Cons: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Pros: "Crew was super nice. The flight was so easy and cheap."
Cons: "Better resolution for the monitors on the Air China screens."
Pros: "The food was not bad. The crew was okay and definitely not amazing."
Cons: "Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva."
Pros: "They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time."
Cons: "Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again."
Pros: "Crew very helpful, patient, and kind."
Cons: "Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled."
Cons: "My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip."
Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Pros: "Relatively comfortable. Plenty of access to free drinks/refreshments including hot tea, cookies and red and white wine. Spacious clean bathrooms. Attentive staff. ON TIME departure and arrival!!!"
Cons: "My headphone arm jack didn't work. Food was not very good, but did provide vegetarian alternative."
Cons: "The plane was so late that we missed our international flight and are now stranded"