Crew was mediocre. Food was okay. Ground crew was terrible.
They moved my seat without my consent and they won’t refund the money I spent on it. I paid for a front row aisle seat and they moved me to a center seat in the last row of premium economy. They were very rude about everything and nothing like Singapore Airlines or Korean Airways which I flown before.
My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. You stole over $1,000 from me. For the rest of my life, I will always steer people away from your dirty company.
Communication about delays was not very good. Crew and staff were excellent!
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.
Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!
The best part was the staff. They are kind and gracious and made it a good flight.
Reasonable price, great service, highly recommended. i arrived well rested!
Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken
They need to take training from emirates or Singapore airlines, it’s premium in pricing but poor in standards
Although I am a lifetime Gold Premier member on another airline association, I was placed in a inside passenger seat on both legs of my journey from SFO to HKG and onward to NRT. However, i was lucky enough to have befriended two other passengers (who were related) in my row (row 62) and therefore was kept entertained with conversation for a large portion of the overnight flight from SFO to HKG. Normally, on a Star Alliance carrier, I typically can have the seat of my choice (aisle seat) and also a Premier seat (wider and longer legroom). I was a bit disappointed that no recognition of my Gold Premier status was acknowledged by Cathay Pacific on either of my flights on Sept 26-27. The food was actually very tasty unlike the typical economy class menu. Also I appreciated that the dinner drinks were served first (prior) to the main meal on the HKG to NRT portion of my flights but drinks were served AFTER the meal had been distributed (less appealing for thirsty passengers). I was happily that there appeared to have ample cabin space for most everyone's bags ---although I did have to pay more than $400 in extra baggage fees as I had brought 4 bags with me Overall, I was impressed by the diligence and professionalism of the flight crew.
My boarding experience was so bad. While traveling from LA to HYD, the boarding was smooth. But the boarding experience from Hyderabad to LA was utterly poor and unprofessional and caused lot of anxiety and stress. Even though we were at the airport Boarding well in advance to accommodate for Immigration and Security Check, Cathay Pacific Boarding On Ground Crew has done a very unprofessional job. It is one thing to follow rules, but being inconsistent and not being able to communicate this clearly is wrong. I was not aware that my laptops weight in my backpacks is also counted against the cabin baggage. While coming from LA to HYD, the ground boarding crew didnt ask for this. They just checked the Cabin bags weight. But at HYD, not for everyone, but for some people they enforced this. Our Checkin Luggage was carefully weighed at home and was accurately measured to 23 kg, Now they asked to move all the weight in our Backpacks where most of the weight is from Laptops and tablets for each family member, I need to accommodate this ~10kg from 6 laptops in to one of the suit cases and pay extra for excess baggage at the airport boarding place. Without a weighing scale how can I accurately move all the items from cabin baggage to one of the suitcase. D Venkatesh is the guy who enforced this. But I dont have a problem with the rule enforcement, but the way he guided us in solving the problem. I was willing to pay the extra money for the extra weight. He told me that the 32 kg excess baggage is allowed with 150 USD. I understood that 32 kg is extra on top of the 23 kg chickin baggage. SO I pushed all of them to one suit case and then when I took this suitcase, I was sent back saying that he meant the total as 32kg but not the excess should be 32 kg, I had to go out of the line make these changes without a scale thrice like this. They literally harassed me. Noushad his manager was sneering at us. When I said, I am going to complain about this, my wife heard him saying some bad words in Hindi. You get one chance to harass your customer. I will never board Cathay Pacific again.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
If my return flight was not so much better, I would have given an excellent review.
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
Everything was fine and I have no complaints or things to note.
As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.
Very comfortable flights. Not so many new releases in terms of films.
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
UA is ok. But check in was a very bad experience
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
Pillow and blanket are dirty. My son got multiple bites during the flight
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
Lost Baggage - very frustrated…learned that bag was never put on plane.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
Heathrow Airport - a nightmare. BA flight, expensive for no other reason than the flight was full. So they will at least be happy. Departed late. Aircrew got the job done, but attendant responded to my question regarding purchase currency sarcastically. Comfort OK entertainment system OK, Landing time ahead slightly so well done pilot. Overall mediocre to OK but I'll fly from Gatwick next time!
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
My only issue with my flight to Jersey was that the Gate wasn't announced until shortly before boarding, otherwise all went well even with how busy Heathrow was. I appreciate British Airways staff's politeness, hospitality and positive energy.
Boarding was smooth and speedy. Pilot explained route and that even though we taxied a little later than planned a tail wind meant we landed earlier than expected.
Cabin crew was very good. No wifi and no doors to the suites
Very timly. Great service !!! Pick up after meals can be swifter.
Straightforward boarding process. Pilot kept us informed during the flight, especially highlighting the fact that we would experience "significant braking" when we landed on the short runway in Florence. The flight attendants were pleasant. My chief complaint is that I was stuffed into a seat in the rear of the aircraft (row 29?). The seat pitch was soooo tight that my knees were hard against the seat in front of me as soon as I sat down. One inch more room would have made a difference. Thankfully it was not a super long flight, but it was quite uncomfortable and I had to work out the kinks in my knees once I deplaned. Is it really necessary to have the rows this close together??
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
