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Pros: Excellent, fully reclinable seating in business class, along with superior service

Cons: Limited and relatively poor selection of movies and music on offer

Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.

Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.

Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.

Cons: Forty minute delay boarding with no announcement of reason why

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

Pros: Very friendly and helpful staff.

Cons: Lost my bag.

Pros: staff quite friendly and helpful

Cons: the seat can not be adjusted, worst one I've seen all these years.

Pros: Crew was pleasant there were many seats vacant

Cons: Flight boarding starte 25 minuets late

Pros: The flight itself was pleasant.

Cons: The trip was apparently booked as a flight to Madrid with a one-night stopover in Milan and yet the ticketing staff told me that I would not be able to check my bag to Milan since it would go directly to Madrid. I found this to be very odd since I booked a multi-city flight through Kayak. I was also unable to use TSA pre-check with Alitalia, which was inconvenient.

Cons: We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance.

Pros: Crew was pleasant

Cons: Boarding started 20 minuets late

Pros: FA kept bumping into my seat waking me up

Cons: Return the 777 to 9 across

Pros: The flight crew on the flight was amazing. Went beyond basic needs and requirements.

Cons: Arrived 5 hours late

Pros: Flight was on time.

Cons: Food could have been much better in comparison with other airlines.

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Cons: Larger meals.

Pros: Friendly and efficient crew. Flights were on time if not even early.

Pros: On time and friendly crew

Cons: Boarding needs improvement

Pros: The 748 is nice and new and in premium economy the legroom stretches for miles

Cons: They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality

Pros: Refunded or compensated

Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.

Cons: Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would.

Pros: Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous.

Cons: The wheelchair assist transfer between planes at Istanbul was atrocious.

Pros: Over all good service.

Cons: Passenger seats. Very uncomfortable need more legs room and more padding.

Pros: the crew was good. The seat were not comfortable

Cons: food could have been tastier

Pros: Friendliest Turkish crew I’ve had.

Cons: Inflight movie selection is fairly dated.

Pros: Exellent

Cons: Nothing

Pros: We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff.

Cons: Helpful ground staff with information about next flight arrangements and better telephone helpline staff.

Pros: Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good

Cons: Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th

Pros: Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso

Cons: No complaints

Cons: Dirty

Pros: Service was very good

Cons: Chairs in business class in A 330 were not too good in my view

Pros: Love China air. Comfortable. Lots of movies. Food okay

Cons: It would be better if it was on time

Pros: Amazing crew helped us check in our luggage at a reduced rate.

Cons: More inter European connections at more competitive price

Pros: I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Cons: The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Cons: Boarding was late again, 25 minutes this time Seats are Too Tight

Pros: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Cons: Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport

Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.

Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.

Pros: crews were amazing

Cons: Food

Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!

Cons: I did not like riding the bus to my airplane on the tarmac.

Pros: The staff were very helpful and professional.

Cons: The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved.

Pros: Food was ok.

Cons: Very little room in economy class. For a 6'1" person, it's impossible to get comfortable.

Pros: Extremely hot the plane

Pros: The staff..the attentions..food.

Cons: Food was subpar. The entertainment devices did not work.

Pros: The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently.

Cons: The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin.

Pros: Entertainment was not good the TV did not work

Cons: The food and stalf very good

Pros: Refunded or compensated

Pros: Lovely crew, very helpful

Cons: N/A

Pros: Good comfortable seat with extra leg room. Pleasant crew.

Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.

Cons: Transfer point needs upgrade.

Pros: Friendly and efficient crew. Flights were on time if not even early.

Pros: NOTHING!

Cons: A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

Pros: Crews were polite and helpful

Pros: Crew served perfectly.

Cons: This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.

Pros: good onboard service

Cons: the business class wasnt really so good to my expectation.

Pros: nothing special

Pros: Crew was fast

Cons: Boarding was late and also arrived late

Cons: Alitalia is the worst airline company

Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.

Pros: Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests.

Cons: Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen.

Pros: While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep.

Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good

Cons: shuttle from terminal to plane takes a long time. Flight left late

Pros: Food was ok.

Cons: Very little room in economy class. For a 6'1" person, it's impossible to get comfortable.

Pros: Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing.

Cons: Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times.

Pros: Good food and service

Pros: Nothing

Cons: Seems like airchina have no experience in aviation business

Pros: Boarding was easy.

Cons: Food ! Tasteless and bald..

Pros: Yes they where excellent on everyway possible but the 1st hour of the flight was rough.

Pros: I was finally able to have a working TV. Crew was great again.