Flight canceled by JetBlue for no reason. No good alternatives provided.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar, wake up and do it right by your customers, or they may not be your customers anymore.
Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.
The seats were uncomfortable. The service was poor. We bought internet for my family and myself and it didn’t work. The charger for our phone didn’t work. The service seemed like they were tired and exhausted and seemed a bit upset. It was not a good flight. Our flight from miami to Qatar was great but from Qatar to Tokyo was simply awful
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
I had already opted for Vegan food before 2 months yet they say we have no record for it,
The qatar airways flights were great, the code share with Indigo could have been a lot better. There is no option for web check in, there is not information on the tickets for the INDIGO PNR this caused a problem with security letting us into the airport. The indigo staff did not even want us to line up before they opened the counters. There is not option on the indigo flgith to request special meals.
Sitting arrangement is very poor and for entertainment options for Bollywood fans , need to add more movies and Hindi TV shows . Bcz mostly Indian people are spend more money to fly with Qatar so for their better entertainments please add more good TV shows . Thank you
Air hostess crew was not around much to collect trash. They skipped me a few times on coffee and water. One time I was not give my drink, (sparkling wine) until I was done with my meal. I have no idea why I could not have received it on time. The flight was fine but the crew was rare to be seen except for food service.
I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .
I was on SAS, not AeroMexico. How the great have fallen. I used to revere SAS-no more. First off, I was charged a $150 for two checked bags (that's almost twice what the bottom-feeder American Airlines charges). Talk about predatory. The aircraft was a crappy Boeing 757, with a seat pitch tighter than a cut-rate airline like United or Frontier. That was one uncomfortable seat, not leather, but rough cloth. Most of all irritation, no soda or snack on a four hour trip. Wow, cheapskate cut-rate airline. They used to be very comfortable and generous, but that was a decade ago. Never again, that's for sure. The crew was friendly and professional ad they did get there on-time - the only positive aspect of this experience.
Flight was good and crew excellent. Only unexpected item was to pay for beverages after the first meal was served regardless if it was soft drink or alcoholic.
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...
Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,
The food was wonderful! The blankets and pillows were a nice touch and the staff were very accommodating, making frequent rounds to offer food, drink, etc. We were also told in advance when to expect meals to arrive, which is thoughtful. I liked the early notification about the lack of headphones as well, although unfortunately I'm not sure we received on for the first leg of the trip, which would have been nice to prepare for. The seats are a bit tight, and the bright monitors on the wall were on during an overnight trip, making it difficult to sleep for those close to them. .
The meal offered was fish. I am allergic to fish. When I told her, she just took the box of food back without offering me an alternative.... I had to ask... can I then have a bag of chips? She did give it to me. I am a Euro Bonus gold member. Please just take the time to offer something else. Easy and from a customer service point of view, .... Considerate.
Business class seats narrower and the most uncomfortable Business class I've ever experienced. Clothes on the seats was itchy, head of the bed was elevated causing us to slude down even though they were "lie flat seats". Plane was way too hot. My partner and I were both sweating just sitting in our seats. Staff appeared sad or depressed
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
It didn't happen. SAS csncrlled and it was very difficult to convince the 3rd party they did. Not good on the 3rd party program. I don't think they trust their customers, much less being able to help them. I have had several nitemaes using 3rd party this trip and WILL NEVER use 3rd party again.
I bought a full price ticket for business class on kayak and my seat selection was not Included, I had to pay more and WiFi for example was not Included in my seat. My travel companion who bought his ticket for the same business class price had these features included in his ticket therefore I am not happy with my purchase via kayak.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.
we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
Sits are very uncomfortable and food quality should be improved. Alcohol you have to ask and wait for more then 1/2 hrs. Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
The service and courtesy of the flight attendants was good. The check in staff were ok. Seat on the flight uncomfortable.
Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping
Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
Pillow and blanket are dirty. My son got multiple bites during the flight
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
Flying business class but the experience is of economy class
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
We flew first class - the screens are outdated and very small. Even on highest brightness level is was hard to recognize anything. Food was on average, nothing special. Champagne served was the same other airlines serving in Business Class.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
We were helped whenever needed and had a pleasant flight.
Good experience. Food was great and passengers helped rearrange seats so our family could be seated together
My first time on Ethiopian Air. I was pleasantly surprised.
No issues. Flight was on time. Crew was pleasant. No complaints!
