Short flight in an Embraier. Business class seats didn't have leg room, but the rest of the upgraded amenities were great -- priority boarding, great in-flight meal, etc. No wifi nor entertainment, but that's fine for a 1.5hr flight.
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
The quality of the food was 👍 excellent , I would have like to have in my meal : eggs and a protein bread, or dark bread , mayonnaise and a big cop for the coffee , cuz I am a coffee lover!
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
It was ok but no WiFi I think I’ll fly Iceland air next time
Basic flight. Great for something under two hours. Seats were a bit dated and uncomfortable
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.
Nothing to answer your questions appropriately. It was just a 2hrs flight from London Heathrow and we were served a cup of tea only. So the questions about food aren't relevant and also, there's no entertainment on these short haul flights. Overall, the flight ✈️ was okay.
A Lufthansa flight operated by SAS with a jettime plane. Fight was nice, no food but free tea and coffee.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Flight was late incoming. Crew did a nice job trying to accelerate boarding. Flight was fine. My complaint is with the staff in the Lufthansa lounge in Paris. Clearly the desk attendant doesn’t like her job. Was rude and unhelpful. What’s the point?
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Awful awful rebooking experience. Stupid airline. Will never fly Lufthansa again. Annoying pilot.
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
Water in bottle and a piece of chocolate were given. We did have movies to watch.
Put me on standby; flight was late; missed my connecting flight; disaster
