Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
Staff could have been friendlier and offered drinks more often
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Staff friendly. Business class but issue with flat bed. Incoming Turkish flight delayed. Made connection due to fast buggy but luggage did not make it. Confusion at Delhi airport
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
The on board air steward really made the journey. He was very entertaining
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
There were not enough staff and signage to direct people to Wizz Priority lanes for check-in and boarding. It didn't feel like we were Wizz Priority holders.
Had to pay £45 to check in at the airport because I didn't check-in online at least 3 hours prior... and it wasn't mentioned on the booking / App (online check-in is only marked as "included service"). Upon landing, captain failed to land the first attempt and had to take off again for an re-attempt. Overall mid experience, would definitely pay a bit more at first to avoid this again.
Two of our boarding details were missing and they wanted to charge us 84 pounds for that, although it was totally their fault
If you don't want to pay a lot at check in desk, you need to use online check in tool, but you still need to go to check in desk to have it printed out. Then what's the meaning of "online check in"? Extra security check, as if 9/11 just happened!
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
All in all is not bad, but the boarding by walking outside in the airport airplanes area in the wind and rain to go up the stairs to board the plane that’s too much inconvenient. Hopefully that will change and we use the normal gates at the airport to board the plane! Thank you!
The flight was delayed again. I had a bad experience with Wizz Air, and I don't want to travel with them again.
Shambolic boarding with ZERO information on why there was a delay. Don't treat customers like sheep. Crew good. Aircraft new. Late departure with minimal information from flight deck.
The boarding process was fast Uncomfortable seats ,do not recline.
The crew was not very friendly or did not seem like very approachable. The plane was quite dirty and it didn’t sound too good when landing.
Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.
Flight crew were really rude & unwilling to help. We were their last flight of the day & they made it very clear they just wanted to get the flight done & everything we were asking to purchase was an inconvenience. Really disappointed with BA
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
BA code for a Vueling flight. All god but the temperature in the plane (too hot when engine not running but otherwise ok)
Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.
It’s the old style plane with the old Ying Yang seats doesn’t compare to other airlines with newer planes.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!
Flight was 3h50 and was only provided with a packet of oat cookies and offered a cold drink. Thankfully i'd had breakfast but for a morning flight of that length some sort of breakfast should be included. There were 2 toilets for economy but due to turbulence we couldn't use them until the last 1hr which meant the queue was then huge. Would've been nice to open up the business one for those closest to the front to use.
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.
Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
