Pros: "Norwegian air caused us to miss the flight."
Cons: "Making the damn flight."
Cons: "Was late for 1.5h"
Cons: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Cons: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"
Cons: "Kayak and RyanAir incompetence to cancel a ticked for 20 freaking days leading up too the flight. Man hours wasted 48 hours of emails and social media without resolving the issue = CANCEL THE TICKET"
Pros: "There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience"
Cons: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks"
Pros: "No alert upon booking that any bags whatsoever are included in the price. We ended up paying to bring bags onboard and check bags. Turning a reasonable flight into a very expensive one."
Cons: "There is no Ryan Air ticket counter. Only a bag drop. Be prepared to get the complete run around. We can 3 hours early and thank god."
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Cons: "Cheap, you get what you pay for"
Pros: "We made the flight which was a miracle. Ryan air staff were outstanding in helping"
Pros: "The boarding system"
Cons: "The delay"
Pros: "Great service, friendly crew. Smooth flight"
Pros: "There is reallly nothing to like. It’s just a flight similar to a bus ride."
Cons: "It’s a low cost no frills airlines. It’s just like riding on a bus, so there is really nothing positive above t th experience. The worst part is the lack of directions to check in bags. At Gatwick, I had to pay for my bag in a completely different location and being the receipt to the counter. The website was ambiguous and it appeared as if one bag checked was free. Of course, that’s way too optimistic because nothing is free on the bus...I mean Ryan Air."
Pros: "But quick boarding glad I had priority"
Cons: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."
Pros: "Good coffee (for £3)"
Cons: "Flight was delayed for an hour. Looked like the crew were a bit overworked."
Cons: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Pros: "The price"
Cons: "It appears that all the flights are late. We ended up over 2 hours late. This has been occurring more frequently."
Pros: "crew very professional and friendly and boarding was quick and efficient.."
Cons: "flight price extortionate......flight delayed by over an hour resulting in me missing my bus connection and having to wait 2 hrs at airport"
Pros: "Ease of use"
Cons: "Over an hour delay"
Cons: "The lady at check in was rude. Also how she wanted to charge us 140 pounds because our luggage was over in kilos. So we removed everything to lower the amount only to bring the items onto the plane anyway. Then there was hardly any room in the over head compartments for everyone to put their things. very counter intuitive."
Cons: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Pros: "They got me where I wanted to go."
Cons: "I felt threatened by the generally rude staff for arriving approriatly early for my flight and packing the right sized luggage. This airline is not worth the small amount of money you pay. The next time we fly we will chose anyone but Ryanair. Overall a pretty poor experience."
Pros: "I liked getting off the plane."
Cons: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Pros: "The price..."
Cons: "The flight was delayed for over 2 hours with little information to passengers about why/with new expected times. Boarding was a mess with people all of a sudden rushing towards the door. On board, the crew seemed very flustered and was constantly rushing around, unsure who ordered what, etc. At a minimum, I would expect free coffee and water and was surprised to find out that was not the case on this flight. Not a positive experience and will try not to fly Ryanair in the future, will also not recommend to friends."
Pros: "Missed as flight from.larnaca was cancelled"
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Pros: "Boarding was cramped and it seemed like they ran out of overhead storage fast but everyone got safely on and off the plane."
Pros: "The price is great. Friendly crew."
Cons: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Pros: "On arriving at London, Gatwick, for our trip to Dublin, discovered that Ryanair wanted 105 pounds sterling for our luggage for the 3 of us. That was a surprise I did not appreciate as was not highlighted on their website when I made the reservations. Also, the lift to allow our daughter, in a wheelchair, access to the plane was broken and her Mom and I had to help her carefully and with a lot of effort up the plane 20 step ramp from the tarmac to the plane's rear door. Not fun at all. Rick Sickles"
Cons: "Crying baby"
Pros: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Cons: "No complimentary water!"
Pros: "Pilots were sober, We didn't crash...and to be fair, the cabin staff was very good"
Cons: "I'm a 2M miler on Delta and have flown all over the world. Won't fly Ryanair again. First, luggage has to way 10kg or a 50 pound fee to check it. Next, they dragged us out on the hot Tarmac so we could stand and wait for 20 mins before boarding the plane. Then cabin was incredibly hot-no gate AC provided. Lastly, the seats were hard like a football bleacher."
Pros: "Ryan air had a convenient flight time from Gatwick to Dublin - that is the ONLY reason I flew with that airline. I was able to get a last minute reservation, but it came at a high price."
Cons: "Cramped seats and narrow aisles; no complimentary food or beverage provided. Crew seemed harried. Flight was not on schedule."
Cons: "Flight was delayed and no on was told"
Pros: "It was efficient, quick, and an overall good flight."
Cons: "the flight was very noisy, but, fortunately, it was only an hour or so long, so it did not affect us that much."
Cons: "Did not know there was a 45 euro check in fee per person...never was advertised!"
Pros: "Only thing I liked was the food, and service wasn't too bad"
Cons: "Boarding was a nightmare. They warn you that you need to check yourself in online at least 2 hours before or they will charge you. We got there three hours in advance, tried to check in online but the the page always redirected you to their wifi which they want you to pay for. The only other way around this was to use the other wifi but that means we would have to do download their app. In the end, we nearly missed my flight because of all this and so we ended up checking in there and being charged £90 or $135. What a ripoff."
Pros: "The flight attendants were very friendly and always smiling."
Cons: "Flight was delayed by more than an hour and we weren't given any notice or information as to why. When we were finally given a gate number to board (barely 30 mins before our scheduled take off) we were directed to a closed gate with no staff or plane and waited there for over half an hour before Ryanair staff arrived. When staff members arrived (after the scheduled departure time) they had no idea what was going on or why there was a delay. I clearly heard one of them say, "I don't know why all these people are here." The lack of information was frustrating and it was unfortunate the staff at the gate had to try to deal with a problem they had absolutely no clue about let alone seem to even care about. I do not plan on flying with Ryanair again because of this horrible customer service experience."
Pros: "Boarding from both sides of the plane was good"
Cons: "Made us wait in line for way too long, No air conditioning on the ground made the plane sweltering."
Cons: "Charged $20 to print a boarding card, $50 for luggage, and $50 to check in at the airport. Flight attendants were peddlers of goods--no free service"
Pros: "Cheap flight!"
Cons: "Tried to charge us for everything, including 15 pounds for printing a boarding pass. WiFi was only free for an hour at the airport, flight was delayed by two hours, plane lacked AC and was super cramped and hot. Boarding was also a mess."
Cons: "The crew said there would not be drinks because of anticipated turbulence for the entire flight. There was NO turbulence."
Pros: "We had been scared by other reviews, but this was not as bad as we'd read. There is no entertainment onboard, no food except for sale, and some luggage restrictions you need to take note of before you check in. Otherwise, quick smooth flight, friendly staff, luggage arrived, so overall fine experience."
Cons: "Outward trip was delayed by approx 1 hour. Without any announcements or information. The return flight was just as bad, rushing everyone through to the gate waiting area just to be left sitting there for an extra hour."
Cons: "Fees for everything. Boarding was a mess."