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Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

Nice bathrokm

10 hr flights with No Wifi, entertainment system is bad and the not only do you pay for everything you get on the plane including water, soda they won't even allow to order it until after people who have pre-paid for meals have been served. Nowhere does it mention that when your booking the flight. Flight attendants barely speak English. It was a nightmare. Never again

The plane was amazing. New Dreamliner - comfortable and great entertainment.

The crew was borderline rude. It seemed like they all hated their job. They did the bare minimum and with a negative attitude. We had great service on the outgoing flight but on the return not at all (outgoing flight was Norwegian crew, return was British crew - just FYI). One example - I ordered some crisps from the handy touch-screen snack bar and no one came. After about 20 minutes I went back to check and the crew were all sitting in the back on their tablets with the screen above them flashing "New Snack Bar Order".

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Food is terrible but entertainment is great!

My checked bag was not at the airport when I arrived. It took 4 days to locate my bag and another 3 days to receive it. I was one week without some essentials. The only reason I checked this bag, my carry-on, was at the request of Norweign itself due to compartment storage. I will try to avoid flying Norweign again!

it was clean and attentive cabin crew

the significantly long delays with lack of information. the food options are atrocious and they should ask ahead of time for meal preferences.

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

Clean, comfortable, smooth flight with good entertainment. I also really appreciated a glass of wine with my meal.

The crew seemed tired. They were cordial, but they weren't very friendly.

The plane is new. Cool technology and lots of movies. Windows darken with a switch.

Food and drinks are very expensive. Pre-buy all your food and drings.

Everything best airline I've ever flown with great job

The crew were wonderful.