Super friendly and helpful staff, from check-in desk to cabin crew.
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
I did not fly by vergin atlantic from bangalore to vasco da gama
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
We had an unfortunate experience where we had to leave the aircraft after boarding, shortly before the scheduled takeoff time, and re-board. The reason given was that a passenger felt ill and had to cancel their plans and therefor their luggage had to be found and removed.
We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.
Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.
Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.
The cabin was bit colder than I like but the crew members looked after us very well. They did even offer hot water bottle and hot chocolate. I cannot rate the crew enough excellent is not good enough. They really were wonderful.
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
I couldn't get a vegan meal because I booked via kayak but everything else was lovely
Flight was okay however bags were left in London even though we had a 7 hour layover. Bags are yet to be confirmed to reach final destination. Horrible work.
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
Business class area too small and chair and equipment not comfortable .
The flight was okay, but legroom was tight for me and I’m only average height, although at 30” legroom is comparable with most other airlines. Not much room in the aisle either making the trek to and from the toilet difficult with passengers standing in the aisle. On the whole, it’s probably on a par with budget airlines and the ticket process extremely competitive.
