Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try
We had a connecting flight which is got delayed they didn’t transfer me to another flight and up I have to by 3 new tickets and I have to pay extra luggage fees cost me rs 100000
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
Wuhan - Dubai. Old plane: 1. Only USB charger. No power outlet to plug in.. 2. Super narrow seat layout 3. Toilet cover consistently fell down and hit my back when sitting on it.. :( 4. Entertainment system touch screen not sensitive, and need to press hard or use finger tips to hit. Crew were very nice and accommodating though.
No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
No good but was short flight. Both of our China Southern flights were on time. No surprises.
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
Friendly cabin crew and the flight was on time. Would recommend toanyone
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.
There was a Turkish Airlines employee sat in 16A in the row in front of us. We understood that she was a Turkish Airlines employee from her interaction with the cabin crew and the fact that she boarded business but was sitting in economy with us. What annoyed us was the extremely loud conversation she had for the majority of the 12 hour flight with two men, one of which was leaning over the chair in front of her. This was annoying as they were so loud that my wife and I could still hear them despite wearing our noise cancelling earphones. No intervention was taken by the cabin crew. Secondly, she ordered some extra meals from the crew, which we believe to have come from business class, for her male friends. Seeing this in economy is very disheartening. Lastly, one of her male friends pulled out an e-cigarette and was only mildly reprimanded by the cabin crew. Overall, we consider this behaviour completely inappropriate of a Turkish Airlines employee. Next time we will book with Emirites, I don’t think that their employees would be allowed to behave in this manner.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Just on time arrival and departure would make it great
Service was superb and the flight experience overall was great
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Cheapest option from Gatwick £400 cheaper than Emirates and Qatar. Entertainment no where near as good as Emirates and Qatar, but saved £400 so all good.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
We were cutting it close on our connecting flight and notified all staff at departing gate and flight attendants. From the start, we were told to check in with the international transfer desk by everyone, except for one lady who wanted to argue the time difference that was already taken into account. We also asked if we could try to exit the plane first (our family of 4 and 8 others on the same connecting flight). They just told us to check in with international transfers. We landed and had very little time to make our next flight. We were not offered any assistance or communication to the receiving gate. We ran all the way to the international transfers gate only to be turned away. I think we could have made it if we were allowed to exit and a call was made to other check in counter. After that we spent 6 grueling hours with our kids trying to rebook a flight. No food of any type of compensation was offered besides a dirty hotel room. The ladies with China Eastern at the Shanghai International counter were rude an unhelpful. We were directed to 3 different counters and waited before they said they forgot about a hotel. It was a long, miserable day. I believe this could have all been avoided.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
How do you run out of beer after one hour of a twelve hour flight?!
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
You’re in the three parts of my life, the China Eastern air crew remembered and wish me happy birthday. I was given pastries on two different occasions and a complementary drink. The stew is wish me happy birthday and gave me a birthday card. Everything was first class. Thank you.
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
It was my birthday while I was on the flight on China eastern airlines. They celebrated my day by giving me a personalized birthday card and also a very delicious pastry. I was surprised and thankful by the China Eastern crew! The whole staff was kind and professional? My second flight into China and the most memorable! Thank you-
2 hours delay on the 1st plane out of the day!!!!!
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
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