Find cheap flights from London Heathrow Airport to Almaty

LHR - ALA

Find cheap flights from London Heathrow Airport to Almaty

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Good to know - Cheap tickets from London Heathrow Airport to Almaty

Low season

DecemberBest time to beat the crowds (15% less expensive on average)

High season

AugustMost popular time to fly (36% more expensive on average)

Average price (return flight)

£376(avg. price over the last 2 weeks)

Good deal (return flight)

£359or less

When to book flights from London Heathrow Airport to Almaty

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight from London Heathrow Airport to Almaty

  • Looking for a cheap flight from Almaty to London Heathrow Airport? 25% of our users found flights on this route for Almaty or less round-trip.
  • The cheapest flight from London Heathrow Airport to Almaty was found, on average, 86 days before departure.
  • Book at least 1 week before departure in order to get a below-average price for flights from London Heathrow Airport to Almaty.
  • High season is considered to be July, August, and September. The cheapest month to fly from London Heathrow Airport to Almaty is December.
  • Morning departure is around 30% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving London Heathrow to Almaty

Scores according to KAYAK customer reviews

8.0
Uzbekistan Airways
Overall score based on 130 reviews
8.4
Boarding
8.2
Comfort
8.5
Crew
6.7
Entertainment
7.7
Food
Airline reviews

Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."

Pros: "Boarding seemed like a long time"

Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."

Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."

Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."

Cons: "Food"

Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."

Pros: "Food was good"
Cons: "Very hot."

Pros: "Yes"
Cons: "Yes"

Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"

Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."

Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("

Cons: "Flight was shaky. Did not feel safe."

Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."

Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."

Pros: "Everything"
Cons: "Nothing"

Pros: "Caring about passengers"
Cons: "Nothing"

Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."

Pros: "Convenient!"

Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"

Pros: "Find the best prices on Tashkent flights."

Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."

Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."

Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."

Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."

Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."

Pros: "NA"
Cons: "NA"

Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."

Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."

Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"

Cons: "more movie choices"

Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."

Pros: "The thing that i could come back home"
Cons: "The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight..."

Pros: "Boarding was very slow. Check in was also slow"

Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."

Pros: "TV screens on every seat"
Cons: "Food"

Cons: "Food."

Pros: "Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class."
Cons: "We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in."

Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."

Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."

Pros: "Good service"
Cons: "No individual entertainment system"

Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"

Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"

Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."

Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."

Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."

Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"

Pros: "Service"

Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."

Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."

Cons: "Flight delay and can't feedback the problem"

Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."

Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."

Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"

Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"

Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"

Pros: "Punctual, comfortable, good service on-board."
Cons: "Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty."

Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"

Cons: "Turbukence...terrible.."

Pros: "Check in ok"
Cons: "Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!"

Pros: "It is very nice"

Cons: "The flight was nearly 5 hours delayed with no explanation why or compensation."

Pros: "Hot towel, candy, nice flight attendants."

Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."

Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."

Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."

Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."

Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"

Pros: "Ground crew in Bishkek are consistently excellent."

Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"

Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."

Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"

Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"

Pros: "Not much."
Cons: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."

Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"

Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."

Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"

Pros: "Comfortable for that sort of journey"
Cons: "N/a"

Cons: "Everything is Good."

Pros: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Cons: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."

Pros: "The new aircraft is well put together and comfortable."
Cons: "Boarding and disembarking delays on both sides."

Cons: "My bags were misplaced I have to wait for an extra day to get it"

Pros: "I love the food❤️"
Cons: "2 hours delayed"

Cons: "I can’t find my luggage"

Pros: "Professional nice food"

Pros: "Food"

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Food"
Cons: "Good food"

Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Cons: "I miss the turkish delights they used to serve"

Pros: "Good"

Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."

Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."

Pros: "Comfort"
Cons: "Ordered veggie meal didn't turn up!"

Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"

Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."

Pros: "Food, entertainment and the airline crew excelente"
Cons: "The seat a little inconfortable for me"

Pros: "Very good customer service and entertainment"

Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"

Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Pros: "Everything"

Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Pros: "Crew are always available and helpful"
Cons: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."

Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"

Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."

Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."

Pros: "Two full meals, snacks and drinks, a toiletry kit, and hand lotion in the bathroom. For a very long flight, it was very comfortable!"
Cons: "They ran out of homemade lemonade with fresh mint before I got any, and by the time I used the restroom, it was relatively unsanitary."

Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Pros: "Turkish crew members are usually very friendly."

Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"

Pros: "Food, entertainment, crew"

Pros: "Not much"
Cons: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"

Cons: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"

Pros: "Nothing!"
Cons: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"

Pros: "Onboard experience very good. Food, entertainment, facilities. Tight seats - per usual."
Cons: "Getting boarding passes and checking luggage took two hours. Literally was being dealt with for two hours personally while a couple employees typed and complained to reticket us after airline inexplicably cancelled our reservation on flight home. Until about 30 minutes before departure, no employee had assured us we would get on the plane we paid to be on. Just no concern for the anxiety we were dealing with - and Turkish caused."

Pros: "Friendliness toward kids was really good."
Cons: "The movies didn't work until an hour after the flight started. Really."

Pros: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."

Pros: "They answered the phone quickly."
Cons: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."

Cons: "The flight tracker was the only thing we could watch on this flight."

Pros: "One of the best flight experiences I have had in a long time."

Pros: "On time. Comfortable. Clean. Efficient"
Cons: "No non dairy alternatives in food. Chicken was tough and stringy."

Pros: "Loved this flight, crew was amazing!"

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "The flight was quick and minimal turbulence. Crew was friendly"

Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"

Pros: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Cons: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."

Cons: "On tome flight"

Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "Cabin crew was very helpful and polite"
Cons: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."

Cons: "Boarding by rows would avoid people rushing to line up ahead of time."

Pros: "Flight delayed- missed my connection"
Cons: "5 hour delay"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."

Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."

Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Cons: "Not entertainment at all"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"

Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"

Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Cons: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Cons: "Comfort seats for tall people"

Pros: "Crew was nice."
Cons: "They charged me double for a carry on suitcase and threatened me as I was boarding with calling security because I was arguing with them that I'd already paid for luggage..."

Cons: "5 hours delay..."

Pros: "No customer service skills at all"
Cons: "Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you"

Pros: "The Ukraine airline did a sting operation and took 80 euro from everyone who had a bag that was a little bigger than a purse. Shame on them, will never fly with them again."
Cons: "Not stealing money could've been.better."

Cons: "They let you on in Tel Aviv with liberal hand baggage rules, no weighing no measuring. When you are ready to board the Kiev New York leg. They suddenly start enforcing strictly narrow weight and measurement rules. And anyone who is as much as a quarter pound overweight is asked to pay $100 extra."

Pros: "The crew was amazing. New comfortable seats."
Cons: "It was traveling at its perfection."

Cons: "Never on time"

Pros: "Service"
Cons: "Food"

Pros: "The price was great, the flight was comfortable, crew was very friendly."
Cons: "The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice."

Cons: "I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase"

Pros: "Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight."
Cons: "Unfortunately, due to queue for anti-icing we were delayed."

Pros: "The baggage reclaim was the fastest I've ever had in all my years of flying."
Cons: "Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water ."

Pros: "I liked receiving an extra food as we stuck on plan for extra 2 hours."
Cons: "As we had to wait 50 passengers from another flight we have to stay on plane for extra 2 hours and it’s was terrible experience"

Cons: "Check in online or pay $17. They don’t tell this. Ticket I had was for no luggage. Do not recall this when I purchased the ticket. Another $45. Agents are rude, not helpful. 7am flight. Only serve water, no coffee."

Pros: "Nothing special .No frills airlines"
Cons: "No food and ridiculous cost for checked baggage"

Pros: "Flight is safe"
Cons: "I couldn’t check in online because of bad internet in Georgian apartment and it never mentioned that you have to pay for seats you chose previously and suppose to be “free” because you don’t check in online"

Cons: "See my previous comment"

Pros: "Owfull"
Cons: "Despite the booking and web check in , we were told that the flight is overbooked and we must rebook for later flight!"

Pros: "Everything was very good: polite crew, nice and comfortable plane, fast boarding, easy take off and landing."
Cons: "None"

Cons: "Extra cost at the airport, if the boarding pass had not been printed before coming there."

Cons: "No ice for drinks"

Pros: "the flight was on time"
Cons: "its a charter flight from the late 80s / early 90s. no personal entertainment, no power outlets, horrible food. the crew is younger than the plane"

Pros: "the usb charge, the movie, the food"
Cons: "He was too late, and the confort"

Pros: "Nothing"
Cons: "Everything"

Cons: "Old plane ,"

Pros: "Food was tasty. Crew was polite."
Cons: "Criwded flight JFK to Kiev. Many passengers had way too much carry on baggage. I had to stow my (regulation) carry-on under tbe seat. I eas stuck in the middle of 4 seats in the middle of the plane unable to move for 14 hrs. I dread my return flight."

Pros: "Nothing"
Cons: "Very hot and stuffy Crazy cramped seats"

Pros: "Getting off the plane"
Cons: "Everything. This plane was most likely the same plane the Wright brothers flew upon their first flight. I am 5'4" and 104 pounds and I had a hard time fitting in the seats. Most domestic flight planes that I've flown are MUCH better than this; no TV, no legroom, and you had to buy drinks. The food looked like diarrhea and my grapes had mold on them. Also, the flight attendants were so rude to guests. I will NEVER fly this airline again."

Pros: "I would prefer to do a regular check-in at the counter."
Cons: "I don't like that UIA checks me in automatically,then makes me to standon general line for baggage drop off and that I don't have any choice of seats at the registration."

Pros: "I couldn't say that i like anything, this airline is horrible!!!"
Cons: "Airplane is old, The chairs are broken. People rude !!"

Pros: "I like their food that they served because they were fresh and warm."
Cons: "They dont even have a plug that we can charge our phones .Also they dont have a tv .It was a long trip so i must sleep because there was no other option."

Cons: "Check in was a chaos ... very slow For this reason the flight was late by 20 minutes"

Pros: "Luggage arrived to London after 3 days, had no clothes, chronic medication in luggage and had to see a dr to prescribe it for my 14 yr son, I had to spend over 100 pound to get by unlit I received the luggage"
Cons: "Nothing really except I liked the adventure of living without clothes for three days"

Pros: "Fast registration and good service."

Cons: "I had a 12 hour bad service. No food or entertainment."

Pros: "friendly girls"
Cons: "Very uncomfortable. Ancient outdated planes. Uncomfortable seats. Everything is for a fee. Slow 767s built more than quarter century ago."

Pros: "The most uncomfortable seats!"
Cons: "The seats!"

Pros: "Ended up being in Kiev an additional 10 hours due to a mixup with the airline. At least they provided meals for us at the airport."

Pros: "The price was cheap but you paid for it in other ways!"
Cons: "I have never been experienced such terrible customer service in my life. Flew RT from NYC to Dubai. Flight from Kiev to NYC was delayed. The customer service rep who was the transfer agent when we arrived in Kiev from Dubai was so rude and dismissive. She could not tell us what time we were now going to arrive in NYC. I contacted the airline 2 months before our departure & asked for a window & a middle seat together. I received an email confirmation with the assigned seats I requested. However, the agent handed me tickets with two separate middle seats! I advised her that i had already reserved seats together months ago & she told me too bad, they can change our seats if they wanted to! I was completely shocked that they gave our seats away & at how rudely she treated us. We also tried to ask another agent at the gate what time we would now be landing in NYC (because we were clearly going to miss our connecting flight and needed to make arrangements) He was even more rude to us than the first agent! He said "how am I supposed to know that" then he said he couldn't help us and he needed us to move out of the line. When we asked if he could possibly look it up on his computer he completely ignored us & started talking to the person in line behind us. I was shocked at how bad we were treated & how little the agents knew. We finally found an information desk and one woman told us the flight time was 3 hours. When we told her that it took us over 9 hours to get to Kiev the week before, she then said it was an 8 hour flight. Needless to say it was actually a 10 hour flight. We were told that the reason the flight was delayed almost 4 hours was because the plane would not be getting to the airport until the new scheduled departure time due to delays in another city. Well we witnessed the plane in the gate more than 2 hours before we loaded. It was there the entire time, so that was obviously a lie. The seats were tiny and cramped and they do not have individual TVs. So uncomfortable for 10 hours! Since we missed our connecting flight in NYC, there were no more flights leaving that day so we had to stay the night and fly stand-by the next morning. All the flights were full due to it being the holidays so it took us over 45 hours to get home. Thank god that we were flying on Southwest Airlines from NYC to ABQ. They were so helpful and made sure to get us on whatever flight they could to get us home. Thankfully they had great customer service and were at least able to make the end of our journey a little bit better. I will tell everyone I know to NEVER fly with Ukraine Int. Airlines, no matter how cheap the ticket is. Spend a little more money on go on a reputable airline that will at a minimum have basic customer service. The boarding was a disaster as they kicked everyone out of the holding area and then made us all reenter after they checked us all off a list. We then stood in another line to board. We left even later than the new scheduled time."

Cons: "Lost luggage."

Pros: "crew friendly and boarded us on time."
Cons: "flight was two hours late and I missed my US connections, costing me time and money. No apology given. The person beside me took up 1/4 to 1/3 of my seat. 11 hours cramped next to a very large person and a crying baby is not my idea of a good flight. I will never fly UIA again."

Cons: "I don't have food in my flight from tel Aviv-Yafo to oddesa. And I have business class tickets."

Cons: "I wanted to upgrade to Business Class, so at Television Aviv airport I made the request. I was told that from TLV to KIEV they don't have Business service (which is not true) and if I wanted business from Kiev to JFK I should request it in Kiev. In Kiev they told me that I was supposed to request and pay outside the gate area. In other words I would have to go out and recheck. I would have missed my connection. You should make it more clear for people that want to upgrade."

Pros: "They upgraded us to first class last minute without us asking."
Cons: "They only opened the check in counter a half hour before the flight. we couldnt check in online. We waited in line for a good 2 hours. The flight was delayed about an hour. There was no effort to try to get us checked in quicker."

Pros: "The crew was amazing."

Pros: "very old plane"

Cons: "Service is really horrible, they only have water and some juices if you want cola you have to pay 3 euro... they didn't have enough blankets, restrooms were dirty, they didn't care. I'll never ever buy ticket on Ukraine airlines, even Azerbaijan airlines are batter."

Pros: "was okay. staff was kind"
Cons: "poor selection of drings"

Cons: "Evetything"

Read more about Uzbekistan Airways
COVID-19 information

Safety measures for airlines flying from London Heathrow Airport to Almaty

Airlines flying from London Heathrow Airport to Almaty have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Almaty

Mandatory masks

Masks required on board, masks provided on flights from London Heathrow Airport to Almaty

Social distancing seating

Middle seats unavailable to book on flights from London Heathrow Airport to Almaty

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from London Heathrow Airport to Almaty

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