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Good to know - Cheap tickets from London to Almaty

Low season

FebruaryBest time to beat the crowds (9% less expensive on average)

High season

DecemberMost popular time to fly (19% more expensive on average)

Average price (return flight)

£360(avg. price over the last 2 weeks)

Good deal (return flight)

£336or less

Good deal one-way

£231or less

When to book flights from London to Almaty

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight from London to Almaty

  • Looking for a cheap flight from Almaty to London? 25% of our users found flights on this route for £231 or less one-way and £336 or less round-trip.
  • The cheapest flight from London to Almaty was found, on average, 82 days before departure.
  • Book at least 2 weeks before departure in order to get a below-average price for flights from London to Almaty.
  • High season is considered to be November, December, and January. The cheapest month to fly from London to Almaty is February.
  • Morning departure is around 9% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 4 airlines serving London to Almaty

Scores according to KAYAK customer reviews

8.0
Air Astana
Overall score based on 261 reviews
8.1
Boarding
8.2
Comfort
8.5
Crew
7.2
Entertainment
7.9
Food
Airline reviews

Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."

Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."

Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"

Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."

Pros: "Crew was friendly, flight was relatively empty so comfortable."
Cons: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."

Pros: "The thing that i could come back home"
Cons: "The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight..."

Pros: "Boarding was very slow. Check in was also slow"

Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."

Pros: "TV screens on every seat"
Cons: "Food"

Pros: "Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class."
Cons: "We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in."

Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."

Pros: "The plane was clean and we arrived early."
Cons: "Service of food and drinks was very disorderly."

Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."

Cons: "There was no personal entertainment system nor USB port for charging."

Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"

Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"

Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."

Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."

Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"

Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."

Cons: "Flight delay and can't feedback the problem"

Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."

Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"

Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"

Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"

Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"

Pros: "Flight was on time. Good food."
Cons: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."

Pros: "Good legroom."
Cons: "Boeing 757. 1 movie on overhead screen.no power to charge devices"

Pros: "Crew was great"
Cons: "No legroom or entertainment"

Cons: "Turbukence...terrible.."

Pros: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
Cons: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."

Pros: "It is very nice"

Pros: "It was a short flight so not much to say. Crew was attentive to passengers and polite."

Pros: "Hot towel, candy, nice flight attendants."

Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."

Pros: "Empty plane."
Cons: "Ran out of Sauerbraten."

Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."

Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."

Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."

Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"

Pros: "Ground crew in Bishkek are consistently excellent."

Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"

Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"

Pros: "Not much."
Cons: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."

Pros: "Comfortable seats, attentive cabin crew, very clean plane!"

Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"

Pros: "I always choose this flight since it coincides with my train booking upon arrival."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."

Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."

Cons: "The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again."

Pros: "Yes"
Cons: "Was perfect"

Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"

Pros: "Comfortable for that sort of journey"
Cons: "N/a"

Cons: "Everything is Good."

Pros: "The new aircraft is well put together and comfortable."
Cons: "Boarding and disembarking delays on both sides."

Cons: "My bags were misplaced I have to wait for an extra day to get it"

Pros: "I love the food❤️"
Cons: "2 hours delayed"

Cons: "I can’t find my luggage"

Pros: "Professional nice food"

Pros: "Food"

Pros: "almost nothing."
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Food"
Cons: "Good food"

Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Pros: "Good"

Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."

Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."

Pros: "Comfort"
Cons: "Ordered veggie meal didn't turn up!"

Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"

Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."

Pros: "Very good customer service and entertainment"

Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"

Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Pros: "Everything"

Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Pros: "Crew are always available and helpful"
Cons: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."

Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"

Pros: "comfortable seats space for legs"

Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."

Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."

Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Pros: "Turkish crew members are usually very friendly."

Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"

Pros: "Food, entertainment, crew"

Pros: "Nothing"
Cons: "Staff was rude, was so bad cannot even use word customer service to describe it"

Pros: "Not much"
Cons: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"

Pros: "Nothing!"
Cons: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"

Pros: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."

Pros: "They answered the phone quickly."
Cons: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."

Cons: "The flight tracker was the only thing we could watch on this flight."

Pros: "One of the best flight experiences I have had in a long time."

Pros: "On time. Comfortable. Clean. Efficient"
Cons: "No non dairy alternatives in food. Chicken was tough and stringy."

Pros: "The staff was disorganized The boarding slow and the computer was the workings same as above"

Pros: "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
Cons: "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"

Cons: "Waiting time was too long between 2 flights"

Pros: "Loved this flight, crew was amazing!"

Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"

Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"

Pros: "Boarding was quick and good"

Pros: "The flight was quick and minimal turbulence. Crew was friendly"

Pros: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Cons: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Pros: "Plane was super nice and new and crew was great!"

Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."

Cons: "On tome flight"

Pros: "Good"
Cons: "More varieties of whisky on board"

Pros: "Lufthansa hands down is the best airline I have ever flown!"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "Cabin crew was very helpful and polite"
Cons: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."

Cons: "Boarding by rows would avoid people rushing to line up ahead of time."

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Pros: "Not much"
Cons: "Almost everything"

Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Cons: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."

Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Cons: "They cancelled my flight"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Cons: "The flight"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."

Cons: "Flight delayed because of a late/lost family, then made us late for connecting flight."

Cons: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Crew, food, service location of my seat."
Cons: "The entertainment was lacking. I fly a lot so more variety would have been nice in the movie selections."

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "crew at the gate really excellent"
Cons: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"

Pros: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Cons: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."

Pros: "The entertainment options"
Cons: "Paying for wifi"

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Pros: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."

Pros: "Nothing"
Cons: "The seats more comfortable."

Pros: "Good legroom"

Cons: "Staff are not friendly, airplane was old and seats were very uncomfortable"

Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"

Pros: "Service, food and entertainment."
Cons: "Comfort. Flight was cramped."

Cons: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."

Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."

Pros: "Nothing really"
Cons: "The airline should at least provide a snack. It's 4 hrs of travel."

Cons: "Staff smile more. More room."

Pros: "Not so comfortable and no any food or drink beverage for free of charge"
Cons: "They should at clean and provide food and drink for free of charges"

Pros: "Evry think"

Pros: "They delivered me my order sanwhich and flight was on time"
Cons: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"

Cons: "No tv screens. Have to lay for food. Seats dont recline"

Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."

Pros: "Bording was fast and the plane took off on time."

Pros: "price. flight. comfort. convenience"
Cons: "delay"

Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"

Pros: "Nothing , It was veri terrible"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"

Pros: "The price"
Cons: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"

Cons: "They lost several passengers’ luggage including mine."

Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."

Pros: "Getting off the plane"
Cons: "Not enough leg room for the over 6 footers"

Pros: "The air conditioning wasn't worked good"
Cons: "No thing"

Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."

Pros: "like mentioned above"
Cons: "nothing really"

Pros: "Nothing"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"

Cons: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"

Pros: "An early landing made my onward journey so much easier."

Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."

Pros: "food that we bought was ok Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"

Pros: "Arrived 30 mins earlier"
Cons: "Nothing to dislike"

Pros: "Nothing"
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"

Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."

Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."

Pros: "On time"

Pros: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Cons: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"

Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"

Cons: "Flight took off late, no food or entertainment available"

Cons: "I want to make change flight but they where not helpful"

Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."

Cons: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."

Pros: "I never made this trip due to Pegasus delays - see above"

Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."

Pros: "It didn't crash."
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."

Pros: "Nothing"
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."

Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"

Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."

Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"

Pros: "As long as I arrive safely, price is the most important thing about a flight..."

Read more about Air Astana
COVID-19 information

Safety measures for airlines flying from London to Almaty

Airlines flying from London to Almaty have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from London to Almaty

Mandatory masks

Masks required on board, masks provided on flights from London to Almaty

Social distancing seating

Middle seats unavailable to book on flights from London to Almaty

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