Daily cleaning, installation of cabin HEPA filters on flights to Almaty
The cheapest airline ticket to Almaty from the United Kingdom in the last 72 hours was £1,097 one-way, and £333 round-trip on the route from London to Almaty. The most popular route is from London to Almaty and the cheapest ticket found on this route in the last 72 hours was £333 round-trip.
Almaty Airport is 9 miles from the centre of Almaty. View on map.
Almaty is served by Almaty Airport, also commonly referred to as Almaty. The airport code is ALA.
Most visitors from United Kingdom will not be allowed to enter Almaty. These travel restrictions do not apply to:
Kazakhstan Citizens and residents; Students; Diplomats; Spouses, parents, and children of Kazakhstani residents or nationals; Employees of designated companies in critical industries; Travellers with a visa issued by Kazakhstan; Travellers on business approved by the Deputy Prime Minister of Kazakhstan
Read more about travel restrictions for Almaty
Visitors from United Kingdom are not required to quarantine after entering Almaty.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Almaty.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Pros: "Comfortable seats, nice entertainment and food"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Cons: "too many little children"
Pros: "Very pleasant and helpful"
Cons: "All good"
Pros: "Just such a smooth journey."
Cons: "Improve cabin comfortable"
Pros: "Crew were great! Emergency exit was great too"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Cons: "Crew some times get angry and work without passion"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Cons: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Cons: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Pros: "The boarding and immigration process was smooth and trouble free"
Cons: "Leg space was inadequate for an international flight."
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Pros: "Everything. Nothing negative."
Pros: "Comfortable airplane overall."
Cons: "There is no Wifi service during the trip !! And the crew says because it’s short trip there’s no Wifi!!! Not the acceptable excuse , food in business class could be much better"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Cons: "Usually, on the night flights you get a small toileteries kit with ear plugs, eye cover and a toothbrush. I kind of missed that..."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Pros: "Flying with Emirates is always great."
Cons: "It's was only the passngers who requested they offer them to provide mattress to their seats"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Pros: "The entertainment options were great! And, they have free wine with meals."
Cons: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Pros: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Cons: "New movies were not available"
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Timing, service, comfort"
Pros: "Very clean and comfortable. Staff very attentive."
Cons: "Many sick passengers on board."
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Cons: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Pros: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Cons: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Cons: "Very old plane with no AC"
Pros: "Good space"
Cons: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"
Pros: "I liked everything particularly the spacious seats."
Pros: "Flight was not full Enough space to sleep"
Pros: "Crew can be more helpful"
Pros: "Seats were horrible and the crew was thr most unprofessional crew"
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Hostes are great"
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Service from the crew at boarding and during the flight"
Cons: "The touch screen are old and not responding to the touch . Make it a little bit hard to watch, also quality is low."
Pros: "The food and quality of the flight was incredible."
Cons: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "Very limited selection of movies."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Pros: "I,d all the service and the food the drink"
Cons: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"
Cons: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "This was one of those flights where everything was easy. Boarding was on time, relaxed. In fact, everyone was relaxed. We were ready to fly early, passengers spread out in the empty plane with lots of pillows and blankets, food was given immediately to accommodate passengers who were fasting for Ramadan. The screens worked well, lots of game and movie options. Only problem... No gin and tonic! In fact, no alcohol at all on this route."
Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "Lots of crew members Pay attention Food was good"
Cons: "The boarding was chaotic"
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Cons: "Service is very bad"
Pros: "everything is the best,I fly a lot but turkish airlinesis the best"
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Pros: "surpassed our expectation"
Pros: "great company."
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Cons: "No inflight entertainment. Food was poor, but it was only a short flight."
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Pros: "Excellent service"
Cons: "I am a vegetarian. I did forget to order vegetarian meal. When I said this at lunch time the response was "sorry, we do not have any extra vegetarian food." Not even attempting to see if they can substitute with any fruits, chocolates etc."
Pros: "The staff was disorganized The boarding slow and the computer was the workings same as above"
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Pros: "Boarding was quick and good"
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "More varieties of whisky on board"
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "on time."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "All were OK."
Pros: "Everything was on time and efficient."
Cons: "a bit late"
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Pros: "Not much"
Cons: "Almost everything"
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The counter staff in Heathrow was great"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "Late, I liked nothing."
Cons: "It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA."
Pros: "The on-flight crew was great, very helpful and friendly."
Cons: "The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins."
Cons: "The food"
Pros: "Good seat space"
Cons: "Looooong check-in period, limited English at check-in, Vladivostok airport is surprisingly crummy for such an important city, fishy sandwich once on board. Sorry to say, but Russia is a second-world country. Lots of travel inefficiencies and limitations."
Cons: "The headphone jack didn’t work so no entertainment system. 45 minute wait for luggage at SVO which is becoming much more common with Aeroflot. And it is their airport. They have control over this problem!"
Pros: "This flight had the best crew so far in my experience with Aeroflot."
Cons: "I wish they had enough blankets for all passengers, especially since it gets chilly/breezy during the flight, especially overnight flights when people are sleepy. A pillow would have been very useful too, as the seats are too curved."
Pros: "Crew was awesome."
Cons: "The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem."
Pros: "The crew was amazing The seats are worst"
Cons: "Great crew, really liked the airlines"
Pros: "Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off."
Cons: "The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation"
Pros: "all good"
Cons: "luguages missed connexion"
Cons: "Asked them bot to sit us at the far end near the toilets and guess what.....last tier next to the toilets!! Broke my son’s bugaboo bee pushchair 2nd time due to the way they handle it as they through them instead of caring for them. Service in moscow is very poor."
Pros: "Great service, pleasant flight"
Pros: "Food is excellent, you get slippers and eye mask, they even have tooth brushes in the bathrooms!"
Cons: "Tiny space between the rows, especially for overnight fight - I couldn’t sleep"
Cons: "Nuevamente malo el tiempo de check in. Nos dijeron que no podían chequearlos porque el vuelo era más tarde. Luego otra persona dijo que ya se podía y la siguiente que no. Una desorganización total"
Pros: "Good service, on time, clean plane. Order special food 2 days in advance or you won't have it."
Pros: "Appreciate the entertainment system"
Cons: "Stopping people while boarding to ask questions or measure suitcases. Strange that it was done while boarding not before. Crowded- guy next to me had his knee in my space bc his knees didn’t fit. Felt more crowded than usual."
Pros: "Movie selection was cool."
Cons: "Food was bad."
Pros: "Friendly flight attendants, comfortable seats, good refreshments and meal. I fell asleep early in the flight and woke as the crew was cleaning up from the meal service. I asked if I could have a meal and yes, they would prepare one for me. Very gracious. I also had a problem that my luggage transferring from another airline in London, with a very short layover, did not make my flight. Aeroflot personnel at SVO Moscow took care of this and my luggage was delivered the next day in perfect shape."
Pros: "Great food, entire meals are excellent"
Pros: "Goes through Moscow, super comfy seating, nice staff."
Cons: "Chaotic boarding, food not great."
Cons: "It was not on time."
Pros: "As always, the Aeroflot crew was awesome!"
Cons: "I was on that plane for 11 hours from boarding to getting deiced to a 10 hour flight to JFK. I sat between to big guys in coach. Very little room to function. The inflight entertainment system didn't work so no movies, music, or anything to make the time go by. Normally I would bring something but the inflight entertainment was so good on the flight from JFK to SVO that it didn't occur to me to bring anything. That was a brutally long flight. Other than that snafu, I love Aeroflot."
Pros: "great professionalism and comfort"
Pros: "Great short trip!"
Pros: "Great attentive service even in economy. New, clean aircraft. Pilot communication was also on point. Very satisfied"
Pros: "In-flight service was pleasant."
Cons: "The boarding at the Heathrow Airport was a bit chaotic, due to the incompetence of the so-called manager who had no ability in simple crowd management. Fortunately, some female flight attendant who did the boarding had some common sense and helped ease the situation. Sack that male manager who was so unpleasant and incompetent."
Pros: "Nothing extra ordinary"
Cons: "That was my first flight and the entertainment video did not work I also will like to see a situation where I can drop my luggage and be checked in on the day of flight no matter the flight time I drove all night to Heathrow from Manchester and arrived at check in countrer at 8am and was refused check in until 11.30 for a 1:45pm flight so I was not able to go and sleep somewhere as I planner . After all that the flight we delayed one hour"
Cons: "No organization to board. Long lines, people pushing and cutting."
Pros: "The fish menu"
Cons: "Crew members are far from being polite."
Pros: "Easy and fast boarding. Food served for a very short flight. Nice crew."
Pros: "The only direct flight between Moscow and Washington"
Cons: "The flight was late, the menus had no relation to actually available food, some of the passengers were obnoxious drunks and crew didn't want to restrain them even after repeated complaints of harassment. Not the first time either, so this is a recurrent problem. On the other hand, if luck is with you, you may get few unusually nice flying companions or enjoy some offbeat movies."
Pros: "Professional service"
Pros: "Everything was perfect except boarding"
Cons: "The bus ride from gate to aircraft was too long! 20 minutes!!!"
Pros: "Everything was very good"
Cons: "I like everything. Services were perfect"
Pros: "Clean airplanes and friendly staff."
Cons: "There was such a short window of time between my connection in Moscow and my bag didn't make it to London until the next day."
Pros: "The service was great and very friendly personal."
Cons: "Food was great"
Pros: "Crew, plain, everything was perfect. Will definiyly fly again with Aeroflot."
Pros: "Various food options available to select 36hrs prior to departure, few new movies available, considerable legroom in economy."
Cons: "Rude crew members."
Cons: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."
Pros: "staff was nice"
Cons: "no in flight entertainment"
Pros: "Big, clean and good maintained plane. The process of check in and boarding was smooth and efficient."
Cons: "The entertainment system didn't work at all on the way there (for the all plane) and on the way back it didn't work on my seat (even after a few reboots...). For unknown reason, on one meal, the only option was fish ?!?"
Cons: "There was a two hour delay, then after arriving to Dulles the staff couldn't find the container with half of the people's luggages. It took them around two hours to find the people's bags. Customer service unresponsive, crew was slow, food was nasty, sits were old and small, toilets were dirty. I fly every other month domestic and international, and I've never experienced such a bad flight."
Cons: "flight was canceled"
Pros: "Seats were comfortable"
Cons: "No entertainment"
Pros: "The crew was always very helpful and attentive to needs - not just my own but handling upset customers and intervening in a dispute between two strangers flying near each other. Long flight home they seemed to remember what language everyone spoke - no need to repeat the question/options after the first time. Entertainment was good - plenty of selections! Fairly roomy seats that reclined enough."
Cons: "No air condition while boarding"
Pros: "Crew was professional. Seat was not comfortable"
Cons: "More space"
Pros: "Ground staff (check-in) not the happiest or most welcoming."
Cons: "Other airlines give a warm welcome. Getting to airport, plus the run up to a trip can be stressful. It is also where for me the holiday/trip begins and a smile, or even a 'have a good holiday/trip' said genuinely would really get things off to good start. I felt depressed."
Pros: "Crew was ok."
Cons: "No food or drink onboard unless you pay. they will charge you for everything but when they lose your bag and you ask for compensation, they ignore your requests and you get nothing. Horrible airlines and don't really care about their customers"
Cons: "The temp on the lane was hot. And no food without charge."
Cons: "Non losing my baggage"
Cons: "Bag drop at Gatwick airport was dreadful!! Only one desk for the whole flight to check baggage. I was in line for one hour!!!"
Pros: "The price was great, the flight was comfortable, crew was very friendly."
Cons: "The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice."
Pros: "Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight."
Cons: "Unfortunately, due to queue for anti-icing we were delayed."
Pros: "The baggage reclaim was the fastest I've ever had in all my years of flying."
Cons: "Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water ."
Pros: "The flight from Tel Aviv followed and I had to fly to Holland to continue to Beijing. I also ordered kosher food and had to pay € 30 when the site was available for free. But in the end I was not given a kosher meal from the Netherlands to Beijing."
Cons: "Boarding failed, everyone had to wait in a bus for 20min with -8 below zero temperature outside. The bus was standing with the doors open, the boarding crew did not provide any reason of that, the flight was late."
Pros: "I liked receiving an extra food as we stuck on plan for extra 2 hours."
Cons: "As we had to wait 50 passengers from another flight we have to stay on plane for extra 2 hours and it’s was terrible experience"
Pros: "Flight was fine. No complaints there."
Cons: "I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in."
Cons: "Seat change at the last moment. I picked a window seat, but got a middle seat."
Cons: "The flight was packed with Jewish people,unfortunately very rude and uncontrollable by the cabin staff,I could see there growing frustration,at telling them to sit down,or stay in your seats! This was relayed by conversations with the other passengers.No consideration for others!which overall ruined the flight"
Pros: "The flight was quiet and pleasant without shaking"
Cons: "The places were crowded and it was very hot and they gave only one drink once"
Pros: "good plane, good value for money"
Cons: "service was slow due to many transactions. would be better if the water were provided in parallel and more quickly than the for-pay service"
Cons: "Flight was an hour delayed with no explanation!!! We were standing in the non-air conditioning bus for an hour!!! We almost missed our flight to US from Frankfurt! Also, they are going through passenger's standing in line for bording with the weight mesuring your carry-on's and requesting to pay for any extra kilo!!! Please stay away from this airline as far as you can!!!"
Cons: "Flight was too layer,on 7 hours later"
Pros: "Airplane seat space"
Cons: "Boarding was under the rain, no one offered any umbrellas, we all stood under the rain on the stairs to a airplain, ground team was like, they really didn't what to be there..not fun boarding overall"
Pros: "See below."
Cons: "Starting off with checking in, it was packed. Hundreds of people squeezing into one line. It took such a long time to get through that the people at the end of the line were late catching the plane. Now to actually boarding the plane. None of this was anyone’s fault accept the actual passengers tat were being difficult HOWEVER there could have maybe been something done seeing that we left and hour and a half later than we should have because of said passengers. When you have a layover, that is an actual nightmare. Next, onto the layover. It was fine. Nothing bad happened on the flight itself. But here’s where it sucked. Everyone who flew from Paris to Lviv with a layover in Kiev lost their baggage. GREAT NEWS TO HEAR. I understand that this happens from time to time. But we were given hardly any answers as to when we would have our luggage back and we were all a part of a very important even where, oh I don’t know. Clothes would be nice to have. Anyway that’s it. Just a little chunk of our hellish travel day."
Cons: "Website does not work for checkin on phones"
Cons: "Extra cost at the airport, if the boarding pass had not been printed before coming there."
Pros: "Free water on board,"
Cons: "Luggage fees. I email notification about checking in options."
Cons: "Staff is unreasonable. Planes are old and outdated."
Pros: "Staff were very helpful"
Cons: "Assistance was booked but not very helpful"
Cons: "There was a very problematic passenger on the flight that caused a delay of almost one hour. The stewardess threatened to kick him out but didn´t, she lost all credibility and he therefor continued to act out not only before the flight but during. We were concerned about our safety this man screaming throughout the flight was a liability. The fact that armed men escorted him off the plan did little to assuage our dissatisfaction with the way the situation was handled."
Cons: "2 hours delay"
Cons: "Every thing is very bed. I will never recomend UIA to any one. It was a night mare."
Cons: "Boarding pass extra charges made the tekits cost more than other's"
Pros: "Not at all"
Cons: "UIA doesnt offer any in flight entertainment on this and other international flights that I have flown with them..."
Pros: "I liked the price and the times of the flights. I also like that they allow 2 checked bag weighing 50 pounds and under."
Cons: "The planes are old from the 70s 80s...There is very little leg room, no over head compartment space. i had to check my carry on, there was no more room."
Cons: "When I came for check in, it came out my baggage is not included into ticket price. There was no indication on my ticket about the baggage and it was written in the rules I may take 21 or 23 kg bag. But airline agent told this rule does not apply and I had to inquire at the airline about the details. It looks strange, I have to buy ticket and then ask what I have actually bought ."
Pros: "Nothing I liked honestly speaking"
Cons: "My family and I were treated badly at check in, refused to weigh my luggage, sent us off to another area to weigh things , then when we came back to the counter, working with different clerk he shouted over everyone head and shouting telling her be careful they have over weight , that was bad behavior and not professional, I asked for the supervisor and I waited for 30 min and no one showed up and I requested his name the Indian man to report him then he disappeared and no one helped me and I almost missed my flight and barely made it, I would never fly on this flight and I don't recommend anyone to use it , flight attendance are not qualified and poorly speak English"
Cons: "Poor communication and lack of responcibiluty Awful Nobody even bothered to send email or text to inform that flight is cancelled I did all work if finding another flight myself Had to take next day flight with the king connections s it caused me to miss the event I was suppose to attend on Saturday, July 14. Kayak also wasn't helpful All Emails I got from kayak we're stating that flight is on time. I wouldn't recommend anyone to use this services Both booking company and Ukrainian airlines failed No excuses for such way if treating clients that way!"
Pros: "Only the fact that it got me from point A to point B, and was cheap."
Cons: "About an hour long line to check in, due to their only having a couple of counters open to check in a huge, and completely full, international flight. On both departure and return trips, flights were delayed. On our departure, this led to us not being allowed to go to our connecting flight (even though there was some time remaining and we had only carry-on luggage, but they didn't seem to understand that), and on our return we nearly missed our connecting flight, except for the fact that it, too, was delayed. On one fairly long flight, no refreshments were offered except for purchase, but there was no menu or price list provided, and the service took a very long time. The weight limit for carry-on baggage was different (less) for the return than for the departure. And so on. UIA simply doesn't seem to have its act together. Also, for our own case, our flights took longer than necessary due to UIA having to fly *around* Russia, rather than take a correct route that would go *over* Russia. While I'm sure they can't help this, it is a factor worth considering depending on your route. Overall, I can't recommend UIA. In the future, I will be taking other airlines even if it means spending a significant amount more."
Pros: "The employees seemed to like their job and were polite"
Pros: "I must say that the boarding process was excellent and the landing was perfect; good job captain!"
Cons: "Service was horrible. I asked about a beer and the flight attendant said "international, 4Euros, Ukrainian 2Euro..." He turned his back on me saying "only water free..." I felt like since I was a foreigner, he didn't really want to talk to me. Hard to believe, racism exists here, but it is a reality. I guess that, at least the other flight attendant said, "welcome and goodbye", other than that, worst service ever."
Pros: "The crew members are always nice and helpful (on every flight). Very professional."
Cons: "The plane from Astana to Kiev was small, cramped. I am 178cm tall and my knees could barely fit between the seats. Also, the bathrooms on that flight were not clean- they smelled terrible. Temperature- it was too hot on the plane."
Cons: "Flight attendant should smile and must be educated to say thank you and when giving the change to speak with costumer not to put on table !!"
Pros: "Staff and flight quality"
Cons: "Very hot in the plane and relatively limited space"
Pros: "not a full flight. flexibility"
Cons: "all good"
Pros: "Got to NY safe. Crew was fine. Price"
Cons: "Old plane, no seat specific entertainment. Restless travellers, pacing back and forth ( from a specific background unfortunately)"
Pros: "Good food"
Cons: "Did not clear snow off wings..concerned me a bit"
Pros: "On time"
Cons: "Charged for checked bag"
Pros: "A good flight for the price paid"
Cons: "Timing was not the best. Too early in the morning."
Pros: "too much oseterity"
Pros: "2 boxes"
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