Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Jakarta
Most visitors from London Heathrow Airport will not be allowed to enter Jakarta.
Entry restrictions do not apply to Indonesian citizens, holders of KITAS, KITAP, Visitor Visas, diplomatic and official / service visa and stay permit holders, travelers permitted under the TCA bilateral agreement scheme, foreign nationals with written permission from relevant ministries and government institutes. Those who are eligible should reconfirm their eligibility by contacting the Indonesia embassy.
Read more about travel restrictions for Jakarta
Visitors from London Heathrow Airport will need to quarantine for 5 days upon entering Jakarta.
Visitors from London Heathrow Airport must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Jakarta.
e-HAC Health Declaration Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 40m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines (£376) and Garuda Indonesia (£415), and the lowest round-trip tickets have been found on Multiple Airlines (£471) and KLM (£482).
For London Heathrow Airport to Jakarta, Thursday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Jakarta back to London Heathrow Airport, the best deals are generally found on Monday, with Thursday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London Heathrow Airport to Jakarta.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Jakarta from London Heathrow Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Jakarta with an airline and back to London Heathrow Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Jakarta from London Heathrow Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "Very comfortable; excellent service"
Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"
Cons: "I think the food in our flight was not that good.."
Pros: "SQ always the best service"
Cons: "I recomended yo my friend"
Pros: "I like all"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "Premium economy was great."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Food, service"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Very attentive and super awesome crew."
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Cons: "Too salty Hindu non veg meal"
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "Again very friendly and efficient service ."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Cons: "Food was very poor."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pros: "Great flight amazing service"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "Spacious, comfortable seat"
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Cons: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Pros: "Crew etc excellent"
Cons: "In flight WiFi expensive and not reliable"
Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "The service was super and the food was delicious even the seats are very comfortable"
Cons: "Everything was super"
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"
Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "The overall experience"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Films Service"
Cons: "Not enough films"
Cons: "Seat number was the same but different position from one reserved online"
Pros: "Very friendly service!"
Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Pros: "Great food etc"
Pros: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Cons: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "best airline food ever"
Cons: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Cons: "Not that many choice in movies"
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."
Pros: "Respect the scheduel and well organize."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Cons: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Pros: "everything was great. huge seats, large legroom."
Pros: "Excellent. I had the same issue on this flight and the steward was very accommodating, which I appreciated very much, as I had not eaten for quite a while."
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Crew pelayanan bagus"
Cons: "TV nya mati. Turun di tengah parkiran, naik bis."
Pros: "The crew did a great job, seats were ok"
Cons: "the food was not eatable"
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "Crew was better"
Cons: "Improve food quality. Garuda is moving backward in quality of food."
Cons: "Food can be better."
Pros: "Food was nice"
Cons: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Pros: "The cabin crew was great!"
Cons: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."
Cons: "Keep going with the excellent job, Garuda"
Pros: "Good service"
Cons: "Old plane, walking distance to board the plane is so far"
Cons: "No TV on cjr1000"
Pros: "Cabin crew services very friendly"
Cons: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"
Pros: "Quick boarding, good entertainment"
Pros: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Cons: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."
Cons: "i didnt like the fact that the flight was cancelled and i was not notified the staff there were no help at all , overall pathetic by then having to take a later flight i then missed my connecting flight to Melbourne which in turn caused me to delay my return by a day then causing me to miss my transport back to my home which is three hours from the airport , i was told in Jakarta that someone would meet me in Melbourne on my arrival to make arrangment for my travel home but no one was there so i had to make my own way home costing me extra money . Overall my exsperience with your airline was a disaster for a so called international airline and i would never recomend to my friends to fly with you ."
Cons: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pros: "Excellent and plentiful food."
Cons: "Limited storage in business class seat"
Cons: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Pros: "Staff was great, and plane was nice. Entertainment options very good."
Cons: "Didn't like you can't use your phone to read. They make you completely put away. Not impressed by food options."
Cons: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Pros: "I loved the food and the headrest bit."
Cons: "nothing really!"
Pros: "new plane list of movies"
Cons: "food quality is not good to and fro flights"
Cons: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Pros: "Penerbangan lebih cepat dari jadwal"
Cons: "Penerbangan lebih cepat 15 menit dari jadwl"
Pros: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Cons: "Flight was delayed by more than one hour."
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "Flight was good, easy to board, friendly service, reasonably comfortable. On time."
Cons: "Having to change my ticket was a nightmare. I had to call Garuda in the U.S. and after 45 minutes, was told I had to call Indonesia who took another 45 minutes to process the change. All of this cost time and money, not only for the ticket change but for the calls."
Pros: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
Pros: "I met with a best friend whom I didn't meet for a decades, and he was I the same GA flight but not a member of GFF. Lounge Team give me a courtesy access so we can have a quite discussion in GA Lounge"
Pros: "Garuda Indonesia is just a very good airline."
Cons: "The bad things is the luggage handling at smaller airports."
Pros: "Orderly, on time, efficient boarding"
Cons: "The meal"
Pros: "Nice to have food and good entertainment on an affordable flight"
Pros: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pros: "Pretty on time"
Cons: "The food is bad"
Cons: "Meals was iffy"
Pros: "On time"
Cons: "The food"
Pros: "On time boarding"
Pros: "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
Pros: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Cons: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Pros: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Cons: "There is nothing I find not liking."
Pros: "The crew were very friendly and professional"
Cons: "Plane was a bit old and Didn't have USB port to charge my phone. I always like it when I can charge my devices on board so I know I have full battery once I get off."
Pros: "That it was all trouble free very simple to book and everyone was very helpful."
Cons: "All good!"
Pros: "Service on board as usual friendly and professional"
Cons: "Flight was delayed for 30 minutes due to late arrival of the same aircraft from Jakarta"
Pros: "Professional Crew and Excellent Customer Service"
Cons: "One hour delay"
Pros: "The hospitality was so genuine and wonderful on Garuda. Highly recommended."
Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"
Pros: "Comfortable for that sort of journey"
Cons: "Everything is Good."
Pros: "The new aircraft is well put together and comfortable."
Cons: "Boarding and disembarking delays on both sides."
Cons: "Food and service"
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Cons: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Pros: "I love the food❤️"
Cons: "2 hours delayed"
Cons: "I can’t find my luggage"
Pros: "Professional nice food"
Pros: "Great food, live tv (watched 2 World Cup games), great service."
Cons: "Leg room in economy was a bit tight. I got a full cup of tea spilled on me by the air hostess by accident but they offered to change my seat. It was bumpy at the moment so I understood plus they were very polite and dealt with it professionally."
Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Pros: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Cons: "Good food"
Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Pros: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Cons: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Ordered veggie meal didn't turn up!"
Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"
Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Pros: "Very good customer service and entertainment"
Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"
Pros: "Everything on the flight with the smooth running of the flight by the plight"
Cons: "The connecting flight from New York to Istanbul and Istanbul to Lagos Nigeria is bad time difference"
Pros: "Free wifi for business class HD movies + good quality DENON headseat"
Cons: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Pros: "Crew are always available and helpful"
Cons: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"
Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Pros: "Cabin/ground crew was professional, nice."
Pros: "Turkish crew members are usually very friendly."
Pros: "Food, entertainment, crew"
Pros: "Not much"
Cons: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"
Pros: "Good, entairtenment, service"
Cons: "These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable"
Cons: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"
Pros: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
Pros: "They answered the phone quickly."
Cons: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."
Cons: "The flight tracker was the only thing we could watch on this flight."
Pros: "One of the best flight experiences I have had in a long time."
Pros: "On time. Comfortable. Clean. Efficient"
Cons: "No non dairy alternatives in food. Chicken was tough and stringy."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Cons: "Flight got cancelled"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "Boarding was very slow."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "Nothing special"
Cons: "Nothing special"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Very friendly and helpful crew."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Cons: "Didn’t happen."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "In flight food was enjoyable"
Pros: "Good efficient flight crew friendly and helpful"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Delays and no proper customer service."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Airlines flying from London Heathrow Airport to Jakarta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Jakarta
Masks required on board, masks provided on flights from London Heathrow Airport to Jakarta
Social distancing seating
Middle seats unavailable to book on flights from London Heathrow Airport to Jakarta
Testing for antibodies, testing for symptoms for flights from London Heathrow Airport to Jakarta
Waiving of change fees. Search flexible flights from London Heathrow Airport to Jakarta
Cheapest flights to Jakarta from London Heathrow Airport found in 2021 and 2022