The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
I have to compare it to the AA flight back home. AA was a little better. Perhaps it was that American English is my native tongue. My seat on AA was newer and more comfortable. The food was a little better. The entertainment was much better, more movies worth watching. The sound was lousy on both.
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
Service was good , communication and emails were in Spanish though I booked in English , end up figuring it out but also flight was partnered with air maroc and I had to call them to check on not Iberea doesn’t make sense
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
Ryan air is a scamming airline. They advertise that you have to follow they baggage policy and their employees just do whatever they feel like. My most recent flight, i checked to large bags and just paid for 3 cabin bags and priority. Apparently, according to the staff, they knew the plane had too full in the cabin. This meant they had to target a select number of bags to into the hold. Now, a normal airline just offers to take your bag at the gate for you, it is their mistake. Not Ryan air, they just tell you the wheel of your bag sticks out 2 cm, we will charge you almost what you paid to check your entire luggage immediately, then tell you it’s on you. I would have gladly paid to check in the bags in the bag check in, where they told me the bag was good to go. Never using this airline again. I used to enjoy the quick direct flights but I will never use them again.
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
It was raining and we got all soaked because the staircases didn’t had a roof
Worse situation ever. Arriving at 4 am with 7 Hours of delay
Booked extra legroom seats but as plane had changed we ended up with normal seats. Very little attempt from staff to sort it out
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
What can you say Ryanair get you there,no frills Not so cheap anymore ..... but what is now days! Would use again as always. Good flight times for us.
3 hours delay, non comunicated until past the time of original boarding, no assistance, witnessed land crew shouting at a passenger
Kudos to the staff for their patience and professionalism. Next time, please stop serving alcohol to Romanian male passengers who are clearly not able to drink with measure. Appalling behavior.
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Wonderful business class flight in a lovely new plane with an excellent crew
The luggage problem I previously mentioned was actually this flight
Getting the boarding passes between the BA and AA apps was very clunky.
The plane was dirty the food was awful and the boarding process took too long
I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"
No WiFi in either flight. No leg room, the seat in front of me left dents on my knees and the tray was so low my knees propped it up if I tried to use it.
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.
No entertainment available on flight. Seating too cramped fir an average adult.
the flight was cancelled, then I lost the connection and my purchased chair with extra space as well.
