I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
Boarding was done by woman who insisted on strict standing in line policy; food was ok; entertainment minimal
The boarding and new bag drop-off process was confusing and causing massive delays.
Wider seats, better seat cushions, (I felt like there was a board I was sitting on). I had the chicken to eat but It neither tasted nor looked like chicken. The fruit was good.
Our flight was cancelled and it took them 5 hours to reschedule and the next morning they said we still didn’t have a new ticket.
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
The flight delay in Dallas created a domino effect that impacted all of the connecting flights. It also increased the number of connections. I missed my flight from Casablanca to Marrakech because of the tight turnaround when landing in Casablanca. . CMN airport was understaffed. Only one person could help while other employees were just watching him. It was an extremely frustrating situation. People were crying and slamming their palms on the counter when speaking to the customer service provider, Allabough (man’s name?). Allabough couldn’t change my flight in the system. simultaneously, I was on the call with America. Airlines customer service rep named Solomon that said he couldn’t change it either. So, I took a ONYA voyages train to from Casablanca to Marrakech to get there on Friday June 26. This was unpredictable trip.
Provided a good service and I will use it again. Thanks,
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.
The crew on AA international flights in my experience are generally lazy, rude, and inefficient. These guys did not disappoint.
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
Very good service from San Jose to Madrid . Ryanair service from Madrid to Brussels 😕
