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The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

1. Cheaper fare compare to other flights

1. Food is tasteless 2. Headphone plug- in not working. Requires maintenance and happened during flight going to Paris as well. 3. The middle upper baggage area rattles during touch down. Requires maintenance

Even though it is a short a fligh, the snacks provided is good.

no comment

Not much...

Cabin temperature They did not allow me to move to an empty sest that would have been more comfortable for me (same ticket class) No tv on the seats

There was no noisy advertisements. Because I am very tall I got an end-row seat without additional costs.

There were only 2 check-in desks, despite checking in online, I still queued for an hour.

Hardly anything

No personal entertainment screens in economy, bad legroom, couldn't check in online, bad food, crew was rude and unattentive

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Everything!

Nothing.

Boarding without any hassle?

Boarding & food.

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Nothing

We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90.

The food is first class

Somehow the seats (business) are not quite horizontal and they remain very lumpy.

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

1. Limited waiting areas before boarding 2. Shuttles to airport from plane can be bothersome

1. Cheaper fare compare to other flights

1. Food is tasteless 2. Headphone plug- in not working. Requires maintenance and happened during flight going to Paris as well. 3. The middle upper baggage area rattles during touch down. Requires maintenance

Flat bed Good blanket & pillow Most of the food was tasty Attentive staff

The excessive number of announcements Lack of priority boarding/deplaning Inflight bar was not stocked up Lack of coordination between food and drink service

Food was terrible

Better food than long haul business on most airlines Nice big seats, not just an extra empty seat, loads of legroom

Flight cancelled, clearly to consolidate two less than 50% full flights Changing at Istanbul is clearly a big risk, I was bumped off my connecting flight on the way out and spent 25 hours there

The landing was very bad

Even though it is a short a fligh, the snacks provided is good.

no comment

1. Limited waiting areas before boarding 2. Shuttles to airport from plane can be bothersome

Space amazingly good

plane too old!

The service of the people

They didnt gave a menu to choose the food

Punctual

No plug for phone charging.

The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

Service is great, food is tasty and seating comfortable. Turkish also seem to have a more comfortable cabin temperature than many rivals who adopt the we have powerful aircon and are going to show you approach. If they keep this up they will win business from more expensive rivals

Some of the breakfast a bit bland

Good filling food choices in economy & films from the world over

Boarding using the bus, despite it being a long haul international flight & there being little place to stow our carry-on because it was used for headphones & blankets

Food is terrible

the flight was delayed for more than an hour

Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay.

A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible.

staff, airport

delayed boarding